Avis (6 389)
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This is the first time I am writing a negative review about an app, but this is truly ridiculous.
An order for a product went through and looked like it would be fulfilled normally. A full week later, the literal latest the product should have been shipped out, I get a notification that the item is out of stock and the order cannot be fulfilled. When contacting the support they said that I should send the customer a substitute product, WHICH IS NOT WHAT THEY ORDERED. They continued saying that I should remove the product as visible on my store WHICH THEY SHOULD HAVE WARNED BEFORE THE ORDER OCCURED. There is no way that Printful does not know that they are going to be out of stock of a product, yet they issue no warning and expect us to send customers products that they did not order. Printful's integration is extremely easy which is what makes the app attractive initially, but they clearly could not care less about their customers.
Hey there,
Thank you for sharing your feedback with us, we truly appreciate it!
The current situation with pandemic has caused some stock shortages industry-wise, we are continuously communicating with our stock suppliers. We are also unable to keep all the stock in our facilities and some items are ordered on demand, which may add to the stock delays or cases when the items become unavailable unexpectedly. We are very sorry for the inconvenience this has caused and we will definitely look into a better way of communicating this with our customers in the future!
Regarding your order, I see you have been in direct communication with our support team, and the problem has been resolved.
If you have any additional feedback or questions, please reach us at feedback@printful.com. We'd love to hear from you!
- Elina
This is a great app to quickly integrate your designed artwork onto products.
Highly recommended. Prices are a bit more than what i'd expect for Canada but, overall a great do it all app.
Printful is my main pod fulfillment service and their app is simple to use and understand, unlike some other pod apps which are available on the market today.
used to loved the app,
but now they added 10$ for worldwide shipping.
So - one t-shirt costs like 12$, which make it 22$ for every person that is not from USA/EUROPE/CANADA.
i used to sell shirts at 20$. now i have to change ALL OF MY PRODUCTS PRICES
10$ shipping worldwide is a lot for a t-shirt. A LOT
i lost money because of that.
have never received a mail or a phone call about it.
but what can i do? all of my products are based on Printful.
Hi, thank you for your review! Thank you for your feedback and input on the recent shipping changes, we definitely appreciate it! We want to decrease the number of lost shipments and provide transparency regarding shipping costs. The shipping costs provided by our carriers were higher than what we charged our users, we weren't profiting off of shipping costs. These changes are part of our strategy of making shipping costs more transparent and easier to understand for our users. The No Rush and Economy shipping methods (which are now discontinued) often were assigned a carrier service that didn't provide full tracking information and packages were more likely to get lost during transit and we recognize that this is not a pleasant situation when this does happen. Now our customers will be able to track their package until it reaches its destination. Working with fewer services also means that we provide them with more shipments and can negotiate better deals in the future to bring the prices lower. Additionally, the majority of our flat rates are now cheaper than previously, but some costs may be higher than what you were used to.
We notified all of our users about the shipping changes via email, we recommend checking your spam/promotions folder in your inbox to see if our message may be located there.
If you have any questions about the changes or additional feedback, be sure to let us know at feedback@printful.com. We certainly appreciate your feedback on any updates we make.
- Zana
Incredible app, I made $50 profit in the first day with sales and they allowed me to have a catalog of 50+ products within 5 hours of setup!
Printful makes setting up a online store easier. Im still setting up my store and I'm going to test out the shipping and stuff so stay tuned. 3-23-19
Thank you for your review!
If you encounter any questions or concerns along the way, feel free to reach out to us at feedback@printful.com!
- Vita
This app is dope and it's convenient. It makes things pretty easy and i think its dope. Id recommend it to a friend.
Printful brings dropshipping back to the US with excellent products, easy to use app and great quality!
I can't be thankful enough for Printful! It has allowed me to be able to get my ideas on shirts quicker while also saving me so much more time. If you have amazing designs you want on shirts, give Printful a shot. It is a great way to launch a t shirt brand with little to no cost.
I was very skeptical using shopify at first, and then using an shopify app, to manage the clothing, etc... You know it's my first time, I don't know what to expect. But hey, Printful surprised me! It's easy to use, well managed and you control everything; unless stated otherwise. They also give you recommendations, that's extremely useless. I love it. Much love!