Avis (6 593)
Affiner
-
Par note
It has bugs, importing the wrong retail price from Shopify, and even directly from the website with manual orders. Happened twice on a total of 3 orders. I ended up paying the customs fee 4 times the real price for my last sample-order! I tried to cancel an order which was not yet printed, they told me it was not possible because it was going to be shipped "right now", and if I ask to cancel my order they would not refund the money paid, in reality, the day after it still wasn't printed yet... what a SCAM!?
Customer service giving random replies just to tell something, instead of replying to the specific questions asked to resolve the problems created by their staff. If you order commercial samples they will not declare the products as samples, so the customs will charge you the full retail price, instead of the discounted and regular price. But yeah... then they kindly reply to negative reviews in here, like nothing happened, again! We are going to move all our products to another POD as you clearly showed no interest in keeping your customers and fixing these serious problems you have with your Shopify integration.
I see other people complaining about the same exact problem in here, but you don't care at all about us. NOT RECOMMENDED!
Even the customs told us that this is not a trustable service.
Hey there,
Thank you for your review! I’m sorry to hear that you have experienced multiple issues with your orders.
I see that you are currently in direct communication with our support team to investigate the situation with your orders and provide more information! I hope we can improve your time with us moving forward.
UPDATE:
Regarding your order, upon taking a closer look at the communication + investigation you had with our team, we see that the value entered for the products was the default retail price. As for your concerns relating to customs fees, shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself: https://www.printful.com/faq/taxes-and-fees-sub/77-who-pays-the-customs-duties-taxes-
Please note that you are able to cancel any orders that have not started the production process. If your order is already being fulfilled, we would not be able to cancel it.
We are very sorry for the inconvenience this has caused you! Please feel free to reach us at feedback@printful.com if you have any additional questions or anything else.
- Elina
Facile d'utilisation! Je suis très contente de pouvoir enfin offrir mes designs sur de s vêtements dont je n'aurai pas à tenir d'inventaire!! Magnifique!!
TERRIBLE - DO NOT USE.
I run a test order with them after basing my whole store on their app. Of four items ordered only one was good enough to be sold. The other three all had issues from bad printing to wrong sizes - labeled as XL but actually SM? through to designs printed off centre and at funny angles.
They do not respond to support emails and there has been no follow up. Avoid getting caught up in this terrible service and quality.
items are frequently out of stock and it's no alternative for the items. Most colors are just black and white no real options. Crazy how they aren't accepting my deal.
Hi there,
Thank you for your review! We're very sorry about your unpleasant experience. We definitely want you to have the best experience with our integration and services in general.
We completely understand that stock is important for your sales, and stock issues can be frustrating, especially when they happen sometime after creating your product. If something is out of stock for longer than expected, we'd send you a notification about it, asking if you'd like to wait or switch to a different product. We sincerely apologize for any inconvenience caused.
Please reach out to us via feedback@printful.com, as we would love to look into the issues you are experiencing and hopefully improve your experience.
- Elina
Les plus gros voleurs du siècle
I would give zero stars if I could. This company will do everything they can not to refund you for their own printing errors. I am now in debt $2k with a customer because they printed 100 shirts so badly you could not even read the logo and they only want to refund 20% of the order. Their customer service team is not in the USA and they refuse to allow me to speak to someone in the USA on the telephone. Shop elsewhere!
Thank you for sharing your review, we truly appreciate it! We’re sorry your experience didn’t match your expectations, but we hope we can improve it moving forward. Our Customer Support is available 24/7 and we are located in the US as well as Europe so we can provide faster support to our customers.
We definitely understand that receiving items with quality issues is not pleasant, and I am sorry that some products arrived in poorer than expected condition! We have refunded you for those accordingly. We do take quality concerns seriously, and we also take full responsibility in cases where an item has a print or a quality problem by offering a reshipment of the product or a refund for it: https://www.printful.com/policies/returns. However, the submitted print files for your order were not according to our file guidelines, which we also mention in our File Guidelines section with each product and also on our blog post: https://www.printful.com/blog/everything-you-need-to-know-to-prepare-the-perfect-printfile/. Unfortunately, a reprint of the same items would result in the exact same outcome.
We know that you have been in direct communication with our support team in relation to your concerns. However, we also wanted to note that we pride ourselves on the high quality of our products and services, which is why we evaluate each problem report in great detail, to make sure that we provide you with the best services possible.
Please feel free to reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns!
-Lauma
good i think printful is verrrrry well made !
Great service and very helpful. Thank you so much for giving me an opportunity to show others my talent. Thank you!
great site, really easy to use
Worst service ever! I switched all of my products to this store. They haven’t got anything right! Three emails and a month later and nothing but crickets with no tracking. My fab account was almost frozen and I had to refund my customers money. HUGE mistake using this company. They do not know what’s going on. My business looks shoddy now. How embarrassing!!
Hi, thank you for sharing your review! I’m very sorry to hear that you have encountered some problems with an order! Unfortunately, seldom the packages may become lost in transit due to issues with the delivery address, unexpected circumstances during travel, or carrier errors. We would not be able to provide additional details on the tracking of a package if the carrier hasn’t updated the tracking page. In case the order becomes lost in transit due to a carrier error, we’re happy to reimburse or reship the order at our expense.
We apologize for any inconvenience created due to the order becoming lost during transit. I see you have sent in a message about this order and we'll make sure to follow up soon as possible to help resolve the situation.
- Zana