Printful : print on demand

+ Gutes Produktangebot
- noch nicht so viele Produktionsstätten in Europa (Deutschland)

ik gebruik printfull voor mijn ontwerpen, ze worden professioneel geprint en de betaling en verzendingen zijn perfect voor een juiste prijs

I love this app. I use it for my store and I would like to say thank you printful for all that you all do

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I have been using this app for over 5 years now, and despite my long-term loyalty, I have had a terrible experience with their customer service. One major issue arose when I added my PayPal account for billing payments right from the start.

Last Friday, I received an order, and the app automatically charged my PayPal account. However, the payment failed because there weren't enough funds in my account. I then tried to pay with Apple Pay, but they declined my payment through that method as well. When I attempted to use the same PayPal account with sufficient funds, my account was suddenly blocked.

To resolve the issue, I received an email requesting a screenshot of my banking mobile app showing the transaction value, date, and recipient. I promptly provided the screenshot through the Apple app. However, instead of resolving the matter, I received another email stating that the transaction was made through PayPal and they needed details from that platform.

Here's the problem – my PayPal account did not have enough funds for the initial charge, and after trying with Apple Pay, they declined the payment and refunded me. Now, even with funds in my PayPal account, they still claim my account is blocked, making it impossible for me to proceed with any transactions on PayPal.

To make matters worse, it has been 5 days since I sent them the required information, and they haven't responded to my emails. In their first response, they even threatened to delete my Printful account, putting at risk more than $5000 worth of merchandise stored in their warehouse.

Their live chat support is equally unhelpful, as they always give the same generic response, saying they understand my frustration but can't do much at the moment, and I have to wait for their team to review the situation.

Adding to the frustration, they do not provide any phone number for direct communication, leaving customers stuck with their ineffective email and live chat support.

In conclusion, I cannot recommend this app due to its abysmal customer service. The live chat is utterly useless, and they have shown a lack of concern for their customers' problems, even for a long-term user like me. If you value reliable and efficient support, this app is definitely not the right choice.

I love Printful. I'm not sure that our store at overjupiter.com would exist without them. Our store relies on their reliable printing and great customer service to deliver excellence to our customers. I give them my highest rating!

love it. love it love it love it love it love it love it love it love it love it love it love it love it

Pretty good. Wish they'd be a bit more helpful at times but over all a fairly smooth experience. Customer service is good, just had a lot of issues with long lead times and lost shipments (admittedly not entirely their fault).

Printful is a spectacular company. The support is awesome, the shirts and printing are wonderful quality. The system is the easiest to use (that I've tried so far). I keep going back to them after trying out different print-on-demand places. I love the customizable features they have and I love how they are continually adding new features and progressing their brand/products/offerings. Highly recommended.

Impossible to deal with them. Way too many shipping issues and they always find an excuse not to send a replacement or issue a refund even though the deadlines have long surpassed the date given, even when the label is the issue which they create. They will always find a way not to help. You are left with angry customers bashing your store because of the greed and incompetence of Printful. They are awful and I am now replacing all my prints. Trust me just don't do it.