Avis (6 349)
Affiner
-
Par note
WE have had a few orders messed up and then we also don't get the best product selections.
noice, very flexible designs any many choices but, it lacks of diversity for bigger sizes, i hope they do in the futures
Thank you for your review, we appreciate hearing from you!
We are always looking into adding more new products and sizes to our offer, which is why we truly appreciate your feedback on this!
If you have any specific model and size suggestions, I invite you to add them to our feature requests here: https://www.printful.com/feature-request for a community vote.
Feel free to also send an email our way to feedback@printful.com, if you have any additional suggestions or questions, we'd love to hear from you! :)
- Vita
A good app for integrating products in Canada, it helps ship out products fast especially with the postal service. I would've given them five stars if they didn't halt orders because product designs didn't meet standards. This impediment can at times require you to use a different supplier. But good app
The site is great with the mock ups however they don't do all branding like some company's, you can only have your tag in a tag less item. Customer services sucks the people are nice when they decide to email you back my items have been on hold over a week and they have not given me any up dates. I have no idea of the quality because my sample orders are still on hold which sucks. I suppose aside from all of that its great.
Quite a good easy interface in terms of designing products but a big minus for us is the automatic order routing. For example when picking a product you are informed that it ships from 2 locations in Europe. Then you get an order in Europe and Printful informs you that it is shipping from the USA. Due to automatic routing you do not have the option to change this. I would not recommend this for European orders.
Hi there!
Thank you for sharing your review!
Regarding the fulfillment location, when we receive an order, it is automatically routed to the most convenient fulfillment location based on the product availability, stock, destination, and order queue. There are some products, that are fulfilled only in the US. I recommend referring to the availability tab on each product's page to check whether the specific product variant is available for fulfillment in Europe. The tab can be found by going to our Product catalog -> choose the category -> choose the item and go to its page -> scroll down until you reach "Availability" tab.
If you have any additional concerns or suggestions, please let us know via feedback@printful.com
- Elina
I use this app to design products for my store. I find it challenging to get my design on your products.
Hi!
Thank you for sharing your experience. We're sorry to hear that you are experiencing some trouble with our products. Please know that we offer various blog posts on this subject (https://www.printful.com/blog/), and we also have an FAQ dedicated to product creation (https://help.printful.com/hc/en-us/sections/360004088560-Design-tips). If you need additional help with matching your designs to our file guidelines, you can submit a request to our graphic design services (https://www.printful.com/design-services).
If you need more information on the products you have chosen to achieve the best possible outcome, please contact us at support@printful.com
-Renate
Quality of product is good. Customer service is poor. They need to work on phone support. They don't have any really.
App works great... The only limits that are set are on the Shopify side. I have a large store to fill and apparently on my Shopify plan they throttle you down, especially when pushing a lot of variants. If I get on a roll it will allow me to create about 100 products, which amounts to about 300 variants as well, before it stops me. Apparently there is an algorithm called the leaky bucket. When the "bucket" fills up with enough products and variants, it won't take anymore. It SLOWLY trickles out the products until there is room for more. If you don't wait long enough, it will fill up quickly. If you wait about a full day, it will be completely empty. UPDATE 10/6/20 - I down graded my review to a 3 star review...The wait time have become a serious issue. When COVID hit I had to spend every day trying to convince customers to patiently wait because orders were so backed up. It took up to a month and half to get a shirt printed and out. They eventually got it sorted out in about the end of August. Now, I am right back to the same situation. Long waits, products out of stock, and complaining customers. Some of my orders are approaching 1 month. Printful only counts business days, I guess to make the charts look better, but the rest of the world just counts days. Be prepared for long wait times and complaining customers.
Thank you for sharing your review- we truly appreciate it!
We are very sorry to see some of your orders have taken longer to be fulfilled. We have contacted our fulfillment team to make sure these orders go out as soon as possible!
The fulfillment times are based on average estimates in business days, since these are estimates we cannot promise hard deadlines and sometimes orders can take a bit longer. Please reach out directly if you have any concerns about your order fulfillment times and we'll do our best to help you out and find the best solution!
If you have any further questions or anything else, please let us know at feedback@printul.com!
-Lauma
Very expensive for everything,
You should really start thinking about selling directly to the owners where we can ship our own products and supplies. You are having people ship for us and the times i have ordered stuff the shirts have stains, or bags that are supposed to be clear the color of gray (Dirty )
Hi!
Thank you for sharing your concern. Our prices also reflect our 24/7 support, free clipart, designs, mockups and option to edit the designs with our generator. However, our goal is to provide highest quality products and services, so we'd appreciate it if you would submit problem reports for each complaint you receive. We take responsibility for any manufacturing and fulfillment error. This also helps us track the issues and work on improvements to avoid them in the future. Thank you!
- Renate
This app would be better if there was a system in place that deleted the "out of stock" variants automatically, while letting the store owner know
Thank you for sharing your review! Although currently, this feature is not available, we are always working on improving our services! Please submit your idea for a Community Vote on our New Feature page: https://www.printful.com/feature-request.
If you have any additonal feedback, questions, or anything else, please feel free to reach us at feedback@printful.com!
-Lauma