Printful : print on demand , 5 735 avis
Affiner
-
Par note
Terrible. App doesn't work with Shopify, as it leaves order in pending status until you contact Printful. Then they give you a pdf on how to manually order the item and the PDF has completely wrong directions! Was glad I kept the support agent on chat so he could talk me through it as literally every step was wrong. then didn't take responsibility and after the manual order was in, they waited a week to start on it.
Hi there! Thank you for your review! We're so sorry to hear that you have encountered some problems with the app! The orders should import from Shopify into your Printful dashboard automatically if the status of the order is "Pending fulfillment" and the order is paid for, so it's not typical for the order to not import into Printful. We will investigate this situation further.
We suggest creating a manual order in your Printful dashboard directly so that we can fulfill the products and ship the order to your customer as soon as possible. We see that you have submitted a manual order a few days ago and we'll follow up via email to find out more details on the order and help resolve the situation!
They met their print timeline, but then chose to ship DHL to USPS. The item got lost between DHL and USPS for a week, and missed the event the t-shirts were needed for. When contacted, and requested that they not use DHL but ship with USPS directly and save a full week of go-between, they told me it was my fault. DHL isn't a shipping service I offer in Shopify, or a shipping service I had selected with them, and they had never use DHL to ship prior. If they can't figure out a way to not repeat a poor experience, and just point fingers, I'm not sending business their way.
So, print and quality was always great. And if you want to wait 2 weeks for your mail to arrive, after if was sent, then you should be fine.
Very bad service
When setting the price, they wrote "Your profit is $ 10", as a result, my profit turned out to be -1.68 $ due to delivery and taxes. Thank you for not warning
Hi, thank you for your review! The product cost doesn't include tax or shipping, therefore, the profit would only refer to the product price. When adding a product, on the page where you can set the retail price, we have added a disclaimer that shipping and taxes are extra, so that our users are aware and can better decide upon the retail price for the product.
We'll follow up with you via email on this as well!
- Zana
It's overtly complicated and poorly designed app. When you first open it you have to create another account in shopify. Everything is crammed in an app and you can't really see what you're doing. When I opened the chat window by accident, the top of it was obstructed by shopify frame, and I couldn't close it, while the agent logged on. He couldn't close it. I had to log out and log bag in. I lost patience with this about how complicated it was.
I swear its a new problem every single day with these idiots. I unsynced one of my product variants from the printful interface because it was out of stock (no surprise there, these people cant keep anything in stock) and now there is no way to resync it. They only have a choose product button which forces you to completely recreate the product. I am getting so sick of this incompetent company screwing over my business.
Hi!
Thank you for sharing your experience. We're sorry to hear that the products you have chosen for your store have been out of stock. Please note that we stock on demand, and in most cases, items get restocked during the fulfillment time if necessary. However, we have noticed an increase in out-of-stock items from our suppliers due to delays with manufacturing and shipping, but please know that we are working to improve our system.
In our product catalog, you can check the Availability tab to be sure which colors and sizes are stocked where and if they are in stock at this time./ We sincerely appreciate your patience!
- Renate
Gar...Bage. Unless you're starting up a vintage brand expect your stuff to look like the clothes they hand out in 3rd world countries.
Trying to set up live shipping rates for my shopify store linked to printful. I was prompted I had to upgrade to my shopify account to use the live shipping. I did and now I am still having problems. Frustrating
Thank you for your review!
We're sorry to hear that you've encountered a setback during your store setup.
You can see a quick tutorial video on how to enable our live shipping rates and adjust your Shopify store's settings to make them work here: https://www.youtube.com/watch?v=6BOy8uJ2Bqo
If you're still experiencing any issues with this, we suggest reaching out to our Support team for help via our live chat feature on printful.com or by sending them an email to support@printful.com!
Order Three White Sample Shirts. Two were dispatched and the third was not. After 5 or so days (after given shipment date) I contacted Support they never gave a reason as to why the order was not printed together or why the other shirt was late on printing and delivery. He just said he was sorry and moved it up in queue. Well according to their tracking info it was dispatched to carrier on 4/21/2022 IT DID NOT ARRIVED UNTIL 4/26/2022 It is supposedly now in transit. I order all three shirts on 4/11/2022. This is entirely too long especially with no reason as to why they were printed separately. SAVE YOUR TIME, EFFORT, AND CUSTOMERS use this service at your own risk. The reviews on here and Google are accurate.
Hello!
Thank you for your review and for sharing your experience. We're sorry to hear that it hasn't been the most positive, but certainly hope to improve it moving forward!
Occasionally, an order can be split into multiple shipments, if some items become unexpectedly out of stock, as it was in this case, for one of your T-shirts. This ensures that you receive most of your products as soon as possible. We do apologize for the inconvenience this might have caused!
If you have any other questions, concerns or additional feedback you would like to share with us - feel free to reach out to us at feedback@printful.com
If I could rate it any lower, I would. For starters, the price is insanely high. There are PLENTY of different POD apps that compete on all aspects. However, that is not my issue. I can deal with high prices and long shipping like Printful has yet one thing has pushed me to the edge. Their support has to be the worst support of any app on this site. I have sent emails to every support staff from Printful I can find. It has been over a WEEK of complete silence for an issue that is preventing me from even launching. Don't waste your time like I have and use another app.
Thank you for your review! We are very sorry to hear there is an issue with using our services! I see you are already in contact with our support team and we are investigating this matter with our developer team. Sometimes the solution to the issue can take a bit longer depending on the complexity of the problem. We hope to find the solution as soon as possible and will inform you right away!
Please let us know if you have any further questions or anything else at support@printful.com
-Lauma
Terrible! When people order something, especially from the same state, they do not want it in 3 weeks. A customer made a purchase two different times and on one order, never even showed up!!!!!! Terrible! Use someone else.
Hi, thank you for your review!
I'm sorry to hear that you haven't had the most pleasant experience with receiving orders! Our fulfillment timeframe is 2-7 business days for apparel orders and 2-5 business days for non-apparel orders, the delivery time is additional to the fulfillment timeframe. Of course, we'll try to fulfill your orders as soon as we possibly can, but we recommend choosing a faster shipping method in case the order needs to be received sooner.
We would like to take a closer look at the order you mentioned hasn't been received. Please send us a message to feedback@printful.com with more information about the order so we can investigate it further, we'd be happy to assist!
- Zana