Note globale
4,7
Nombre d’avis par note
  • 84 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 5 % des avis sont des avis à 1 étoiles
19 septembre 2023

The worst. Had so many problems with Printful. Damaged frames, lost shipments, STEALING MONEY. Yes, you read that right. They use independent print suppliers and sometimes they'll print a shipping label and just pocket the money, won't even ship it. So many quality issues with Printful, and their support tried blaming ME for some of the issues lol. Not that anyone cares, because if you're reading this, you're probably just POS dropshipper anyway, so, you and this app deserve eachother. I bought a printer and cut Printful out of all my operations. I advise you to do the same...

Theory Print Works
États-Unis
Environ un an d’utilisation de l’application
Printful a répondu 21 septembre 2023

Hi there!

Thank you for leaving a review.
Please note that most of our products are fulfilled in our facilities where our employees print and process the orders. We are also working with partner facilities on some specific products and locations, however, they were selected based on their quality and we trust our partners.
Since we expect print-ready files, it is the user's responsibility to ensure that the designs uploaded follow our guidelines for the best possible outcome as there are a lot of factors to keep in mind - the inks and techniques we use, the chosen product, the fabric and so on.
We're truly sorry that you were not able to work with us but we do wish success for your business!

21 mars 2024

This may not be exactly about the app, per se. I used to use edit on printful a lot to make changes to my designs. Now it seems that the only thing I can do is look at orders.

Pawsitivity Pet Products
États-Unis
Printful a répondu 24 mars 2024

Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned edit feature. Please send us an email at feedback@printful.com and we'll investigate right away.

Modifié le 20 mars 2024

Redoing this review due to absolutely horrible customer support. I attempted to let them know that their system was loading the wrong HS codes into shopify for the AOP button shirt. I sent all of the information that they would need to investigate this but keep getting a reply back from a different person each time I send a reply back to their requests to the point where this conversation literally went backwards to almost the start where I had initially made the support request because apparently each new person that responds is unable to see the past email chain with every other person who has also responded. Unbelievable! They have the absolute worst customer support team I have ever worked with. I had to go in and update the wrong HS codes in shopify manually as without them you can't ship into the EU AND Shopify will not allow you to save a variant edit if that number is incorrect.

The Tiki Yard
États-Unis
Environ un an d’utilisation de l’application
22 mars 2024

Your old userface much more user friendly. The new one sucks.

The Pew Pew Jew
États-Unis
Printful a répondu 24 mars 2024

Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned issue. Please send us an email at feedback@printful.com and we'll look into it.

21 mars 2024

me gusta que tengo la opción de diseñar sobre el patron en blanco, no me gusta que no tiene variedad de colores para europa.

SantaellaFashion
Espagne
Printful a répondu 24 mars 2024

¡Realmente apreciamos los comentarios! Sin duda, nos encantaría saber más sobre las opciones de color que mencionó. Envíenos un correo electrónico a feedback@printful.com y estaremos encantados de echarle un vistazo.

We truly appreciate the feedback! We would certainly be happy to hear more about the color options you mentioned. Please send us an email at feedback@printful.com and we would be happy to take a look into it.

Modifié le 10 novembre 2015

Edit on my previous review
There are a few people there that are extremely helpful and extremely nice graphics department is great but it seems like they need some help (like a whole fleet of graphics ppl!). I'm still confused on the business model they make money when people upload proper graphics and sell their shirts, so why charge for a little bit of simple graphics work or go back and forth and impede me from selling shirts (aka Making you money). Seems like they're nickel and diming you on their already extremely steep profit margins. I could understand a charge if I came with a drawing on a napkin but if my illustrator file needs a little tweak help a bro out.
However they do have the largest selection of printable items to choose from and the most solid platform out of the dropship printing services I have seen available in the app store. So choose your poison

Steelie Bros Fly Copmany
États-Unis
Plus de 9 ans d’utilisation de l’application
2 août 2022

A Live customer support option NEEDS to be available. It’s pretty frustrating having to deal with chat or email.

The Unleashed Collection
États-Unis
Environ 6 ans d’utilisation de l’application
Printful a répondu 2 août 2022

Hello!

Thank you for your review. At the moment, we don't offer phone support, but if you have any questions or concerns, you can reach out to our support via email or our live chat option and we will be happy to help you as soon as possible.

25 avril 2017

Does all of the "table stakes" stuff well -- good visibility to their process and their tools work well enough. However, the more you use it, the more frustrating it becomes. Their customer support feels like it purposely tries to be unavailable. Their phone is never picked up, and messages answered days later. Email support is spotty, and chat is often unavailable (but usually the easiest way to reach someone, "easy" being a relative term with Printful). Their service is buggy, for instance I had a 60 t-shirt bulk order where the unit cost varied by $3.25 PER SHIRT (!!!) depending on how I set up the order, and I still can't get customer support to help me. Long story short, the more you use it, the more you realize they are not set up to make you (the seller) successful -- which is a big no-no when you're the highest priced/premium service in the marketplace.

Tulip Brand
États-Unis
Presque 6 ans d’utilisation de l’application
Modifié le 8 septembre 2015

I've been using printful for the past 3 months with my webstore and they are absolutely amazing. The customer service is top notch, The quality of the product is perfect. The price for products may be a little high however if you want the best quality your going to have to pay for it.

1 Year after using Printful - I'm coming up on a year using this company and I have to say, I've been experiencing what people are saying. Slow turn around time, Low quality printing standards, and sky high printing prices. I would have say about 4-5 months ago I started experiencing these changes. My customers were complaining about defects in clothing products. Printful charges way to much to even make a profit. I would have to say printful is good for when you start your company to see if your products will sell. After that I would recommend finding other print shops if quality, price, and turn around time is your main concern.

Christopher Steven Art
États-Unis
Plus de 5 ans d’utilisation de l’application
22 mai 2017

Here are my frustrations with this app.
1. Expensive!! It's 1/3 the price to print on your own at a printer.
2. The app doesn't work when an item goes out of stock! They give the option to set an alternative but it DOESN"T WORK! So, you orders will sit there and not be printed unless you are paying attention. They also require you to DELETE the product you've already spent time setting up and create a whole new product in order to get products to print when something becomes out of stock. To have to do that on every product when it becomes out of stock is ridiculous!!
I'm looking into other apps because of these reasons.

Fit Style Brand
États-Unis
Plus de 5 ans d’utilisation de l’application