Avis (6 927)
Affiner
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Par note
My orders aren't going through to be fulfilled
Thank you for submitting a review! We'll gladly take a look to see why orders aren't importing for fulfillment. Feel free to send us an e-mail at feedback@printful.com and we'll investigate right away.
Very disappointed with the service I have experienced with the coffee mugs. I have had too many issues with the printing of the cups and I have troubleshoot several times with your team and still my problem hasn't been resolved. I am discontinuing my business because every time I reach out to your company you all make excuses and make it my fault. I don't like that kind of customer service.
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned orders that included the mugs. Please send us an email at feedback@printful.com and we'll investigate right away.
No easy way to contact customer service. They denied a couple orders for customers and we can't get a hold of them
Thank you for the feedback! We're sorry to hear that you had trouble contacting our team. Please reach out to us via email feedback@printful.com. We'll be happy to look into this and help you resolve this!
Incredibly hard to get setup correctly. The templates make no sense whatsoever, and are near useless.
Thank you for your review! We’ll follow up with you via email shortly! 😊
They have been great for years but just recently I was unable to log in to update a payment method. After weeks of back and forth with Printful Support, they could not fix the issue and I was losing money and orders. I realized that they were sending automated emails saying they are working on the issue with redundant links in the emails for a password reset which did not work properly. No humans were involved. They had no concerns, awareness or interest in solving this issue. I am in the process of transferring all of my procucts to another Print on Demand. This was shameful and costly.
Thank you for your feedback! We would certainly be happy to take a look into the situation you mentioned. Please send us an email at feedback@printful.com and we'll be happy to help you further.
The app now actually makes it more difficult to access the Printful Dashboard. Where is the direct link button to go to the Printful web site? There is no access to ones templates as the app now opens at Shopify. It would be preferable to be able to go directly to one's templates rather than have to open a new product all the way through. Feel free to fix it rather than publish a one star review. (It is only one star because this does not need to be printed it just needs to be fixed and you all brought it here at the feedback offer) Printful is the best print on demand company on the planet as far as i am concerned and this fix would be nice.
Hi there, thank you for your valuable feedback! To address your concern, you can access your Printful dashboard directly by typing the URL into your browser https://www.printful.com/dashboard/default
Also, if you have any new feature recommendations or suggestions for Printful and Shopify integration, you can submit them through our feature request page https://www.printful.com/feature-request This will help us to better track and organize all new requests and ensure that they're properly addressed!
If you had a less than zero, I would choose that.
We're sorry to hear that your experience fell short of your expectations. We take feedback seriously and would like to understand more about what went wrong so we can address it. Please reach out to our team via email feedback@printful.com so we can assist you further!
please fix the shopify integration,
It's 100% useless across all web browsers
Thank you for your feedback! Could you please reach out to us via email at feedback@printful.com with additional details about the problem? We'll do our best to address your concerns and ensure a smoother experience for you!
Orders take too long to fulfill. I have my settings set on auto fulfill and can be days before fulfillment begins.
Thank you for your feedback! Our standard fulfillment times are 2-5 business days, but we understand the importance of prompt service. In case there's an order that's delayed, please reach out to us via email at feedback@printful.com with your order details. We'll be happy to look into this!
is really hard to design
Thank you for leaving a review! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at feedback@printful.com. Your input is valuable to us as we continuously strive to enhance our services.