Printful: Print on Demand

When things go right, they go right. But when they go wrong, they go really wrong. Think of Printful as an extension of your business - at least that's the way customers view you. Printful's customer service is terrible - takes about a week to get a response and when you get that response, it's going to be your fault. I've been using them for about two years and a customer ordered a 2XL and instead got an XS. When customer service finally replied to my complaint a few days after submission, the answer was our products were synced incorrectly and we just needed to rysnc.

How is that our fault? When you publish a product, Printful syncs your product to your shop. When I looked at our other shirts, sure enough I found the same issue. Resync didn't work. We had to delete the products and re-publish. Now, will Printful correct this order error? Seems they won't. I replied and asked for them to make things right, I received no response. I emailed them a couple of days later and still no response.

Look, this is a better option then stocking inventory but this is the second customer service issue I've had. Just budget to eat the error because it's unlikely they will be there to help you out. 2 out of 5 stars because I don't want to be that vindictive. They still put out a decent enough service. Customer service is their weak link and it becomes yours too.

The mockups aren't professional quality, need to have more rooms and interior walls to set art in, had to use work arounds to add new variants to an existing art print product which was vry time consuming

I cant get it connected to a new account after we rebranded please assist us we are loosing sales!!!!!!!!

Printful used to be great, but ever since expanding by merging with others, quality and speed of fulfillment has gone downhill, even when ordering the “fast shipping” items. Also, the prices are so high it doesn’t make sense for a start up to use them unless planning to sell high prices for the same items people can just get from Amazon for 80% less.

The embroidery process is not good. I think they need updated equipment.

it is not very clear how to navigate the site

Constant bugs on designs, products do not show up with any consistency though I have not changed designs or print location on item. Really wish Printful was more consistent with printers

all items don't sync from pritnful to Shopify and it's frustrating - also Shopify changes the pricing of the items from prihtful so you have to change them again

having diffuculties witht the app

I’ve placed around 10–15 orders with Printful, and it’s been a mixed experience. Almost half of them have come with problems, either with printing, quality, or sizing. One mistake keeps happening.

I ordered a 4x4 sticker that showed up as 2.5x2.5, and when I contacted customer service (for the second time), Jerlyn told me that was the expected outcome (the first time they apologized and refunded). Let me repeat that, a 4x4 sticker came half the size, and they said that’s normal the second time. The 5x5 sticker, on the other hand, came out just fine.

I ended up having to stop offering some products. Their prices are cheaper than a lot of other companies, but you have to decide if saving $1 per item is worth the risk of constant issues and the extra time fixing them.