Printful : print on demand , 4 896 avis
The worst. Had so many problems with Printful. Damaged frames, lost shipments, STEALING MONEY. Yes, you read that right. They use independent print suppliers and sometimes they'll print a shipping label and just pocket the money, won't even ship it. So many quality issues with Printful, and their support tried blaming ME for some of the issues lol. Not that anyone cares, because if you're reading this, you're probably just POS dropshipper anyway, so, you and this app deserve eachother. I bought a printer and cut Printful out of all my operations. I advise you to do the same...
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Please note that most of our products are fulfilled in our facilities where our employees print and process the orders. We are also working with partner facilities on some specific products and locations, however, they were selected based on their quality and we trust our partners.
Since we expect print-ready files, it is the user's responsibility to ensure that the designs uploaded follow our guidelines for the best possible outcome as there are a lot of factors to keep in mind - the inks and techniques we use, the chosen product, the fabric and so on.
We're truly sorry that you were not able to work with us but we do wish success for your business!
I have used printful for 3 years and have been very happy to date. Recently however they have updated their app due to a permissions change on shopify and following that update my set up has been broken with products showing as out of stock, orders not syncing and no guidance from printful on how this change needed to be managed. I cant seem to ever get anyone on chat at the moment and the emails back and forth don't seem to appreciate the seriousness of this situation that I am sure others are experiencing.
First the printing they do is really nice . Shipping is horrible! Support is horrible ! Shipping is never on time. They charger an astronomical amount to ship and it’s almost always late. Support always responds with please allow an additional 10 days ….. they should be more transparent for fullfillment and shipping times. Support is not helpful at all they had me wait recently for almost a month for one item. They refunded me only because I threatened a chargeback and claimed it was because they were truly sorry . The tracking is a joke , they claim they use ups but that is fake. And it’s impossible to actually track anything.
Edit on my previous review
There are a few people there that are extremely helpful and extremely nice graphics department is great but it seems like they need some help (like a whole fleet of graphics ppl!). I'm still confused on the business model they make money when people upload proper graphics and sell their shirts, so why charge for a little bit of simple graphics work or go back and forth and impede me from selling shirts (aka Making you money). Seems like they're nickel and diming you on their already extremely steep profit margins. I could understand a charge if I came with a drawing on a napkin but if my illustrator file needs a little tweak help a bro out.
However they do have the largest selection of printable items to choose from and the most solid platform out of the dropship printing services I have seen available in the app store. So choose your poison
A Live customer support option NEEDS to be available. It’s pretty frustrating having to deal with chat or email.
Thank you for your review. At the moment, we don't offer phone support, but if you have any questions or concerns, you can reach out to our support via email or our live chat option and we will be happy to help you as soon as possible.
Does all of the "table stakes" stuff well -- good visibility to their process and their tools work well enough. However, the more you use it, the more frustrating it becomes. Their customer support feels like it purposely tries to be unavailable. Their phone is never picked up, and messages answered days later. Email support is spotty, and chat is often unavailable (but usually the easiest way to reach someone, "easy" being a relative term with Printful). Their service is buggy, for instance I had a 60 t-shirt bulk order where the unit cost varied by $3.25 PER SHIRT (!!!) depending on how I set up the order, and I still can't get customer support to help me. Long story short, the more you use it, the more you realize they are not set up to make you (the seller) successful -- which is a big no-no when you're the highest priced/premium service in the marketplace.
I've been using printful for the past 3 months with my webstore and they are absolutely amazing. The customer service is top notch, The quality of the product is perfect. The price for products may be a little high however if you want the best quality your going to have to pay for it.
1 Year after using Printful - I'm coming up on a year using this company and I have to say, I've been experiencing what people are saying. Slow turn around time, Low quality printing standards, and sky high printing prices. I would have say about 4-5 months ago I started experiencing these changes. My customers were complaining about defects in clothing products. Printful charges way to much to even make a profit. I would have to say printful is good for when you start your company to see if your products will sell. After that I would recommend finding other print shops if quality, price, and turn around time is your main concern.
Here are my frustrations with this app.
1. Expensive!! It's 1/3 the price to print on your own at a printer.
2. The app doesn't work when an item goes out of stock! They give the option to set an alternative but it DOESN"T WORK! So, you orders will sit there and not be printed unless you are paying attention. They also require you to DELETE the product you've already spent time setting up and create a whole new product in order to get products to print when something becomes out of stock. To have to do that on every product when it becomes out of stock is ridiculous!!
I'm looking into other apps because of these reasons.
This is the best print on demand company for shopify, but its kind of a shame because it's not very good. I have orders from exactly 7 days ago that have been submitted, and I have been charged for, yet they have not even began fulfillment. In addition to the embarrassingly long fulfillment times, the print quality is not always the best. In a dryer, the designs will fade after only a few washes. I am only using it now because I have no other options. I will switch as soon as I can. One thing I can say is that the app is nice and the UI is far superior than others, however i'm really not satisfied with the company itself.
I've used Printful for 4 years and while their Shopify integration and online interface is top notch, easy to use and far superior to their competitors, their products and service are a mixed bag. You definitely have to test individual items and stay on top of every order. Some things, like their unframed prints, are great. Other things, like their shirts, are not a quality I could comfortably charge anyone money for. Still others, like hats, are sometimes great, and sometimes bad. Their biggest struggles seem to be customer service and shipping, which have gone drastically downhill in the last year. Customer service, if for anything more than a replacement for a faulty order, often seems to have language issues in understanding details and situations, leading to days of back and forth before getting resolved or given up. Packages often take longer to deliver and seem to disappear for a day or two in the midst of tracking their progress, especially since they have switched to DHL. Orders from California are almost always good, those from North Carolina often seem to have more problems. When an order arrives faulty, they do make it up quickly with a replacement or refund. That said, these are the big guys with tons of customers. They've been around longer than their competitors and aren't going anywhere, but it feels like they keep growing and somehow never get over their growing pains. They aren't awful; they're worth using, but be sure to test each product first, and don't rely on them as your only product source.
Thank you for your review, we appreciate your feedback!
The quality of our services and products is very important to us, which is why we're sorry to hear that your experience with us has not been fully positive.
Our platform is constantly evolving and we take your feedback into account while we work on improvements to the services and products we offer.
We do suggest ordering product samples with your designs on them before you offer them in your store, in order to evaluate the product and print quality. This is why we offer monthly sample orders with a 20% discount and free shipping to select destinations.
Be sure to reach out to us at email@example.com, if you have any additional feedback, as well as any questions or concerns!