리뷰 (7,188)
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Customer service is horrible. It takes forever for them to ship anything. I ordered some samples so i can see them before i start selling them and i have been waiting almost 3 weeks. Which i fear might happen to my customers. Im definitely switching to a different service this is the worst app
フルフィルメントについてや発送についてなどの説明が非常にわかりにくいので、誰でも理解できる内容ではないので素人には不向き。問題となっている点については表記されるのでわかるが、その対処法がわからず毎回理解できていないまま進んでいるので不安が大きい。
レビューの追加ありがとうございます。プリントフルのご利用において問題が生じ、ご満足いただけなかったとのこと、大変申し訳ございませんでした。
早急に弊社チームよりご連絡させていただきます。
So, I decided to leave a review because I just got super annoyed. To say it upfront, printful is not a bad service by any means, but hella expensive and I expect at least some decent service for the costs. So, I basically placed a sample order to check the quality of a product and got my 1x per month 3 item per order discount. Which is a joke in terms of savings considering I don't need the product and it's just a check. Anyways, I realised that I like to check a few different products and contacted their support if the order can be edited and some products can be added. Not possible because already in production (not shipped yet). Well, ok, so I asked for a discount code - Also not possible because I can only order samples once per month. How about the sample discount for 2 other products I still didn't use? Doesn't matter. Ok, fine, doesn't matter do me either, here is your review. What a joke, spend $100 on 2 product samples to check their quality and throw them into some corner afterwards. Could have bought some HUGO BOSS stuff for that price. Edit: This is just getting better, I actually still had an order discount for this month left but the customer support didn't even care to point this out besides all the talking we had. Congrats on terrible customer service. ----------------------------- UPDATE: - It's getting even better, I ordered 2 sample orders and seems like 1 of them got lost after being finally shipped after almost 2 weeks. First order took 10 days overall and on the second order which already almost took 30 days. So I told the support to look into the order and they are like "oh, yeah sorry it's late, yada yada, please wait, deliveries sometimes take longer". A 50% failure quote for me without any replacement offer even if it's obvious how terrible the service was for this order. I had to chuckle when I found out, this company is a bad joke for their outrageous price point. --------------------- Update 2: You guys are hillarious. I understand you're just doing your job here and were told to reply in certain ways but I mentioned that the order was in production for 2 weeks before even being shipped. So even here the response is flawed. Good grief, please let your higher ups know how trashy your companies service is, less struggle with most chinese suppliers I worked with - what is quite an accomplishment in itself.
Hi there,
Thank you for your review!
We understand that our prices may not be suitable for all our users, but we consider them fair taking into account that they cover the costs of the products, printing and fulfillment, the features on our website, and the free integrations we offer. However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible.
Regarding sample products, the limit of sample orders depends on your account and your activity/ number of sales. Your monthly sample order limit grows with your store. Please find out more on samples on their limits here - https://help.printful.com/hc/en-us/articles/360014067959-How-do-sample-orders-work-
Update:
We are sorry to hear that your experience with our Customer Support hasn't been the most positive this time, and we hope that we can improve it moving forward.
I was unable to find you in our system but would love to gather more information on your experience. We take pride in our customer service, and we would like to have a chance to investigate our communication in more depth. Please provide information on your experience with our services by sending details to feedback@printful.com, we would appreciate hearing from you.
Your feedback is important to us and helps us improve the quality of our services, as well as our communication with you.
- Elina
Update:
Thank you for sharing your concerns! Please know that we estimate the fulfillment time to be 2-7 business days but since we are a stock on-demand company, there can be some delays due to restocking. We always do our best to fulfill all orders as soon as possible and in no way we would want to inconvenience you. Please note that shipping is done by our partners and the shipping time heavily depends on your location, weather, and other factors.
We sincerely apologize for the situation you had to experience with your orders! Please keep in mind that based on our policy, we will take responsibility for orders that don't get delivered due to the carrier's error if you reach out to our support team. You can also check in with us directly at feedback@printful.com
- Renate
Update 2:
Hey there again!
Thank you for your feedback. We are happy to look into the reasons why your order took longer to be fulfilled than our estimate. However, we haven't been able to locate you in our system and would greatly appreciate it if you could follow up with us via feedback@printful.com. We would like to review your experience with our services as we always look for ways to improve.
We are sad to hear that our services didn't meet your expectations. We understand that you need to do what is best for your business and we wish you all the best in your future endeavors.
-Liva
we've been using The Printful for 5 months and are not happy with the service or product quality. We've experienced poor print quality including peeling graphics, crooked lettering an an overall "faded" look.
Be aware that they also charge you a "handling fee" even though, it is no where in writing. We have called and emailed them about this many times, they insist it is a "shipping fee". Their website lists US shipping at $5 so the extra fees are "handling".
We are looking into other alternatives as this can only cause problems with our customers.
They use to be good...now they are terrible. Over a month to complete 1 order. I moved my shirts from them because of this. They will cost you customers. Absolutely horrible service since COVID 19. Every vendor is experiencing delays but their delays seem longer. I have orders from May 25 that are still untouched.
Hi, thank you for your review! We're sorry that the orders are encountering delays at the moment! Due to the situation with Covid-19 and an unexpectedly high order volume at this time of year, our production is experiencing fulfillment delays for some product categories. Since we decided to temporarily disable sample orders and some products in the product push, we are seeing improvements in fulfillment times, but delays are expected for the time being. We recommend to regularly check our Covid-19 updates page where you can see our current estimated production times: https://www.printful.com/covid-19.
We understand that production delays are not pleasant and we sincerely apologize for the longer fulfillment times. Our teams are working diligently to fulfill all orders as quickly as possible and we hope to see our production times improve swiftly in the near future!
If there's anything we can help with, be sure to contact us at feedback@printful.com anytime!
- Zana
WHAT A HASSLE!!! WOULD NEVER EVER RECOMMEND THIS. EVER.
Printful is constantly running out of variants of products that I have in my store, has very pricey products AND shipping, and also REFUSED TO PRINT MY PRODUCTS frequently over the DUMBEST possible copyright infringement fears when there is clear parody and other, similar products exist all over the market. As examples, they are too afraid to print the Facebook logo and spoof parody cartoon that looks similar to Dora the Explorer. On top of all that, fulfillment is slow. Printful has decent quality printing, but, no thanks, it's not worth the COST. I am DONE. Good riddance! Save your time, find another manufacturer.
I hesitated to do youth shirts because they are 50% more expensive than adult blanks. I went with Printful because they had Bella 3001 Y shirts and I put up two designs to test. While my other POD manages to print designs on Bella heather blends just as well as they do on Bella solids, Printful's looked like total crap. My customer bought the shirts for her daughter's birthday for her and her best friend to wear. Printful did offer a one-time courtesy refund - which declined - because it printed "as expected" according to their quality standards. Their bar must be pretty low. If other POD's can print the same design on the same blank in an adult version and have a great result then Printful just doesn't have an eye for quality.
Thank you for sharing your feedback! We are truly sorry to hear you encountered some issues with one of your orders!
The outcome for the garments would depend on a few factors: the material the garment is made of, the color difference between the design and the garment, and if a white under base is used or not. Read more here: https://www.printful.com/important-facts-about-tshirt-printing
Based on the print file submitted for this specific heather grey color t-shirt, the outcome is indeed expected. A reshipment of the same garment would result in the same outcome. We truly appreciate your feedback on this as it helps us grow and improve our services further!
We see that our customer support team has already followed up with you directly and we look forward to hearing from you!
-Lauma
BE careful.... deceitful charges, hidden fees (in embroidery printing) be aware of the so called (file digitization fee) that you will be obligated to pay $8.95 on top of already expensive products....
Our client has never received an order and the reaction of printful was (We do not care) it is outside of the 30 day window....
That is not how you do business..
We are glad to take this as a learning curve and pursue with finding the best POD service out there (and that is not going to be Printful) ...
Deception. The price of the T-shirts is terribly high. No Marge to do if you don't sell Your stocks under 100$ each. (but you are not Adidas or Calvin so.) You need to pay your taxes after the years and additional charges.
Thank you for your review, we truly appreciate it!
While we understand that our prices might be higher than those of other fulfillment companies, we trust that, along with the services and the quality products we provide, it’s an overall good investment!
Our product prices allow us to ensure and constantly improve a variety of our services, product development, offer technical and customer support, as well as other services.
That said, we are working on lowering the prices of our products and services, while still retaining their quality, which is why we truly appreciate your feedback on this!
Feel free to reach out to us with any additional feedback or questions via feedback@printful.com! :)
- Vita
Printed a design for us for two years, then decided to say it violated acceptable use. Refused to refund the digitisation fee they had accepted to embroider it. Patronising customer service, particularly Ismails
Thank you for your review!
We truly appreciate your feedback on your experience with our services and we're sorry to hear that it hasn't been positive thus far.
We're always happy to help and advise you on any concerns you may have, which is also why I'm truly sorry that we've come to some miscommunication on these issues.
You can see our content guidelines here: https://www.printful.com/policies/content-guidelines
Our team does go through all the files you upload, but we might not immediately notice and flag files, which do not meet our content guidelines. In such cases, we will flag these files as soon as we notice that they don't meet our content guidelines and reach out to you directly.
We will continue our conversation and I do hope that we can come to a solution and improve our collaboration in the future!
- Vita