Printful: Print on Demand

They make it sound so easy, but.....Out of 53 orders, 38 were lost in transit, damaged print, or wrong size as displayed. On top of that, the customer support is...not even there. They may, or may not respond to emails in days, or weeks. Don't bother calling, it goes to an automated message saying to call back. Provided someone responds via chat, or eventually email, it is a different person each time, with the same outcome...have you checked with the customer about the correct address?

Unless you're in the business of damage control, don't use them!

This is what you can expect:

ANTONIO: Shopify CS
STEPHEN: Shopify and Printful Customer

Antonio L: Hi Stephen, What's up? :)
STEPHEN: Hi Nick, I’ve just refunded my first refund. Order 1012. When I did that, does Printful also get notified and is the order then canceled?
STEPHEN: It was a “medium suspicious” order
Antonio L: Depending on the printful sync setup, I'll check that now, hold on :)
STEPHEN: thx
Antonio L: The order is pending, I'm now checking if there;s a way to cancel the order
Antonio L: Upon checking, printful doesn't have a cancellation feature, I suggest you can reach out to the customer and notify them that it looks like the credit card has some issues so maybe they can reinstate it.
Antonio L: You can learn more about that here
STEPHEN: Wait, from the link yuo just sent over it says “You can before the status of the order is changed to, “being fulfilled.” It wasn’t being fulfilled. It was still pending. And what do you mean Printful doesn’t have a cancelation feature? They’re unavailable now. And I have reached out to the customer—following Shopify’s guidlelines for security risks which is why I’m talking to you now.
Antonio L: It seems that the order is actually already "being fulfilled"
STEPHEN: But yu said, and I saw: “The order is pending, I'm now checking if there;s a way to cancel the order”
Antonio L: Yeah sorry that was my bad, what I meant by pending was that, the "being fulfilled" status
STEPHEN: They have NEVER moved this fast.The order came through aat 3:49 on Saturday. I immediately contacted Shopify out of concern to WHY this sale had been marked “medium risk of fraud”. As a partner of yours, and after I—your customer—followed your directions—I would think that this would negate anything having to do with Printful. They are your partner.
Antonio L: Alright let me look into that
STEPHEN: You can check with Sydnee C—she’s the one who told me how to do all of this.
Antonio L: Thanks for that info, I'll take a look at your conversation with Syndee C.
Antonio L: Still checking your account to see what best resolution I have for you, thanks for staying connected. I’ll be back in a bit
Antonio L: I do apologize on behalf of my colleague, I've checked the previous chat with Syndee and it seems that she mentioned this issue was going to get escalated, so I'll try to reach out to Sydnee and see what the status is for this refund
STEPHEN: I believe, the issue being escalated was an error msg from connecting my PayPal. I need to know that when I refund an order suspicious of fraud “says Shopify”, that Shopify has my back both with me AND partners. This is INSANE.
Antonio L: Alright I understand, I'm still checking what I can do regarding this.
Antonio L: I suggest that you can reach out to the customer for them to speak with their bank since the bank has the ability to refund this for them since on our end and on Printful's end this is already being fulfilled.
Antonio L: I do understand that this may be a bit of a hassle but this just happens for the security of your account
STEPHEN: Shopify told me this transaction was at risk of fraud. I followed Shopify’s instructions https://help.shopify.com/manual/payments/shopify-payments/fraud-prevention#search-email . All of them. The person who placed the order—from Kuwait—never answered their phone or email—they DO NOT EXIST! I did nothing wrong, in fact I did everything I was told to do. I suggest that SHOPIFY work this and ANY of these types of situations out with Printful. Printful has been a huge pain in the ass since the beginning…doing mediocre work and is completely inflexible with customer service. I had 3 out 10 orders returned of my 1st 10 sales…they blamed it on my files. I sent the SAME files to another printer and they cam eback BEAUTIFUL on THE SAME material. I ABSOLUTELY DO NOT accept this and would like to speak with your superior on the phone.

Update 08. Dezember 2020:
Aktuell nur mehr 1 von 5 Sterne! Die Kommunikation mit den Kunden funktioniert großteils, allerdings wird nicht ehrlich und transparent kommuniziert. Seit 10 Tagen wartet ein Kunde auf Erfüllung seiner Bestellung, das Produkt galt kurz darauf als vergriffen, jetzt plötzlich ist es auch bei den Lieferanten nicht mehr erhältlich? Ich habe schon mehrmals Kontakt aufgenommen bzgl. ausverkaufter Ware, jedesmal hieß es, Nachschub kommt in den nächsten Tagen. Nichts gab es!
Werden uns nach einem anderen Anbieter umsehen müssen :-( Juni 2020:
Defintiv der beste Anbieter! Tolle Shopintegration, tolle Produkte, super Features, schneller Support!

Printul remains a company plagued with inept leadership, as it epically falls short in terms of eco-satisfaction. To date, after at least two years of assuring its client base that it will go greener, it continues presenting products that destroy our ecology, such as the newly released 100% paraffin candle -- regarded TOXIC by the National Institute for Occupational Safety and Health (NIOSH,) with a limited exposure warnings for humans. THIS behavior of Printful is simply unacceptable at this point. Sadly, they DO NOT HAVE A CLUE, and seem to care even less, just as long as they can make a profit. What else, their website fails to meet expectation every step of the way, with each update presenting more and more problems. I'm looking for a replacement for this company every day, eagerly awaiting one that takes eco-responsibility more seriously, and knows what's at stake for e-businesses owners trying to meet a growing demand of eco-solutions. As well as one that knows how to stay ahead of the curve.

I am immensely dissatisfied with this company.

Un desastre, tiempos de entrega muy largos. No respetan los tiempos de entrega que dicen tener. Si estás pensando en vender tus diseños con esta empresa, no lo aconsejo para nada.

Very good at the very first, but no reply afterwards. Especially the warehouse , no reply reply over 10 days

Awful fulfillment service. I was super excited to set up my printful shop & mid way through my efforts they limited the # of products per store to 2 without any notice!!! More than half of the catalogue of products became temporarily unavailable in the exact same moment. I was cut off at the knees without any warning. You can not rely on this for your business fulfillment services when they make choices like this that are detrimental to your business. There is no trust in them as a customer now. I will be looking into what other print on demand options are available immediately.

I used to like Printful despite it being more expensive than any other app but Printful has been disappointing during this crazy covid 19. Other tshirt provider has been excellent with delivery but not Printful. It has been a month since my customers bought tshirt. Ordera are still showing "waiting to be fulfilled". I have sent email to support@printful.com twice 7 days ago with zero reply. Chat function has been turned off. What a nightmare. I should have removed their products asap but was too late for that orders!!! For goodness sake, I thought you are better than all other POD. But I am loving Teelaunch (great customer service for Teelaunch!!) and Printify (no customer service response) but at least their products delivered on time.

The stimates of delivery are always false: upt to a month later of the latest day of delivery, still a lots of products don't reach costumers. They don't even reimburse the costs of shipping, although them being quite high for this sector. Costumer support is lame, as they basically are there to redirect you to their webpage and not provide any support. Don't use printful: you will loose not only your time, but also your money, as they forget about you all the time. They lie continuously on their services. (I have been working with them for a whole year, and when you expect that things have been solved... they come up with a new idea to mess with you) Do you see all the 5 STARS reviews? All look the same one/two lines, without any answer from Printful... just bots. Don't fail to them.

Ordered 2 samples, 1 sample faded after 1 wash along with the print not being straight on the shirt, the other sample lettering is twice as big as the other. Tried calling, no one answers, the live chat only seems to be open when they feel like it. Still waiting on a email back. I believe the people that have written great reviews about this app may have never looked at their products being sold. Paying $47.00 for 2 samples is also upsetting. I was hoping to have my shop up and running by now but since I have to wait on a reply back from Printful, I will probably seek a more reliable avenue. I want my customers to have quality printing and if there are any issues and want them to be resolved promptly and I don't see this happening with Printful.