리뷰 (7,308)
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Printul remains a company plagued with inept leadership, as it epically falls short in terms of eco-satisfaction. To date, after at least two years of assuring its client base that it will go greener, it continues presenting products that destroy our ecology, such as the newly released 100% paraffin candle -- regarded TOXIC by the National Institute for Occupational Safety and Health (NIOSH,) with a limited exposure warnings for humans. THIS behavior of Printful is simply unacceptable at this point. Sadly, they DO NOT HAVE A CLUE, and seem to care even less, just as long as they can make a profit. What else, their website fails to meet expectation every step of the way, with each update presenting more and more problems. I'm looking for a replacement for this company every day, eagerly awaiting one that takes eco-responsibility more seriously, and knows what's at stake for e-businesses owners trying to meet a growing demand of eco-solutions. As well as one that knows how to stay ahead of the curve.
I am immensely dissatisfied with this company.
Hello, Säen!
Thank you for sharing your feedback. We're sorry to hear that your experience with Printful hasn't been the greatest so far, but we certainly hope we can improve it moving forward!
Our teams are always working on adding more products and features to our product catalog, of course and more eco-friendly products are always our top priority.
We would certainly like to learn more about your time with us so far and hear more about your thoughts about the offered products. Please reach out to at feedback@printful.com - we would love to hear from you!
Un desastre, tiempos de entrega muy largos. No respetan los tiempos de entrega que dicen tener. Si estás pensando en vender tus diseños con esta empresa, no lo aconsejo para nada.
Hola! Gracias por tu reseña! Lamentamos saber que tu experiencia con nuestros servicios ha sido negativa.
- Debido al Covid-19, el envío de productos está viendo retrasos de forma general. En nuestra página puedes ver todas nuestras actualizaciones al respecto:
https://www.printful.com/covid-19
Si tuvieras alguna situación urgente o pedido que quisieras que miráramos ya que está por encima de los tiempos que mostramos en nuestra página, no dudes en contactar con nuestro equipo de Soporte directamente por Chat o email (support@printful.com) y te contestaremos lo antes posible.
Un saludo!
- Elina
Very good at the very first, but no reply afterwards. Especially the warehouse , no reply reply over 10 days
Thank you for your review!
I'm sorry to hear that you have experienced some delay in our correspondence with you.
Unfortunately, we were unable to find any pending emails from you in our system.
Could you reach out to us directly at feedback@printful.com with some additional details on your concerns? We'd love to hear from you and assist with anything that's causing trouble! :)
- Vita
Awful fulfillment service. I was super excited to set up my printful shop & mid way through my efforts they limited the # of products per store to 2 without any notice!!! More than half of the catalogue of products became temporarily unavailable in the exact same moment. I was cut off at the knees without any warning. You can not rely on this for your business fulfillment services when they make choices like this that are detrimental to your business. There is no trust in them as a customer now. I will be looking into what other print on demand options are available immediately.
Hey there! Thank you for your review, we truly appreciate it!
To help manage the volume, we're proactively introducing some product push limitations for customers located in the US and Canada. This should help us keep our fulfillment estimates consistent, so your customers get their orders within the expected time.
As soon we'll see that we can manage a larger number of orders, we'll lower the limitations or will lift them completely. Please follow our Fulfillment Updates page for the latest updates and the reasoning behind the delayed communication with our customers here: https://www.printful.com/fulfillment-updates
We apologize for any inconvenience this has caused you!
-Lauma
I used to like Printful despite it being more expensive than any other app but Printful has been disappointing during this crazy covid 19. Other tshirt provider has been excellent with delivery but not Printful. It has been a month since my customers bought tshirt. Ordera are still showing "waiting to be fulfilled". I have sent email to support@printful.com twice 7 days ago with zero reply. Chat function has been turned off. What a nightmare. I should have removed their products asap but was too late for that orders!!! For goodness sake, I thought you are better than all other POD. But I am loving Teelaunch (great customer service for Teelaunch!!) and Printify (no customer service response) but at least their products delivered on time.
Hi, thank you for your review! We're sorry to hear that your experience with Printful during this time hasn't been the most positive, but we hope we can improve it moving forward!
We apologize for the fulfillment delays we are currently experiencing for some product categories. With the various restrictions and limitations in place due to the situation with Covid-19 and an unexpectedly high order volume at this time of year, our production times have become longer. While we are hiring more production staff and scaling up our equipment to help us catch up with the order volume, delays for some products are expected for the time being. We recommend referring to our Covid-19 updates page for the latest information on the current situation with production: https://www.printful.com/covid-19.
With an influx in customer messages, we are also experiencing slower response times and chat function is available at a limited capacity. All of our teams are working hard to fulfill orders as quickly as possible and to get back to your messages swiftly. I see that our team has now responded to your inquiry, but I do apologize for the delay in response.
We understand that experiencing fulfillment and response delays is not pleasant and we hope we can return to our regular fulfillment and response times very soon.
If there's anything we can help with or if you have any concerns, feel free to contact us at feedback@printful.com!
- Zana
The stimates of delivery are always false: upt to a month later of the latest day of delivery, still a lots of products don't reach costumers. They don't even reimburse the costs of shipping, although them being quite high for this sector. Costumer support is lame, as they basically are there to redirect you to their webpage and not provide any support. Don't use printful: you will loose not only your time, but also your money, as they forget about you all the time. They lie continuously on their services. (I have been working with them for a whole year, and when you expect that things have been solved... they come up with a new idea to mess with you) Do you see all the 5 STARS reviews? All look the same one/two lines, without any answer from Printful... just bots. Don't fail to them.
Hi, thank you for your review! We’re very sorry to hear your experience with us has not been positive during this time! We understand that this is a difficult time for many businesses and people, and we are working diligently to fulfill all orders as fast as possible and inform you of any shipping updates we receive from our customers.
It is true that, during the peak season, our carriers were seeing an increase in online order sales and ongoing travel restrictions, limited cargo flights, etc, shipping times were much longer than before. We have no control over the shipping speed, and the shipping times given on our pages are only estimates and are subject to change. We will review each case and advise you of the best solution. Our Returns Policy will cover you in case the order is not delivered after the estimated delivery date + additonal wait time advised by our carriers. See our policy here; https://www.printful.com/policies/returns.
Please let us know if you have any additional questions, concerns, or anything else at feedback@printful.com!
-Lauma
Ordered 2 samples, 1 sample faded after 1 wash along with the print not being straight on the shirt, the other sample lettering is twice as big as the other. Tried calling, no one answers, the live chat only seems to be open when they feel like it. Still waiting on a email back. I believe the people that have written great reviews about this app may have never looked at their products being sold. Paying $47.00 for 2 samples is also upsetting. I was hoping to have my shop up and running by now but since I have to wait on a reply back from Printful, I will probably seek a more reliable avenue. I want my customers to have quality printing and if there are any issues and want them to be resolved promptly and I don't see this happening with Printful.
Trust me, the website looks great and all. BUT the prices are so marked up that you barely earn a profit. I have wasted 10K because of printful thinking that it's so easy to print and ship on demand but i barely make any money to cover my cost.
ALSO, this company only wants to make a quick buck.
PRINTFUL, have you guys ever thought that you are contributing to fast fashion/garbage fashion brands that are saturating the market? No wonder, fashion is the second most polluted industry in the world! Please have a long and deep think and NEVER USE PRINTFUL AGAIN!
Very disappointed with the time frame almost a month and nothing....im about to loose a customer, my first customer by the way... i have ordered from other companies just a sample and received in last than a week. And no i wont take the excuse that is because of covid-19, since the other companies also got affected by the huge amount of traffic and they manage to delivery the products much faster and muuuuch cheaper.
Hi, thank you for your review! We're sorry that your experience with our services during this time has not been positive, but we hope we can improve it moving forward!
Covid-19 has affected various industries in different ways and we are still feeling the effects of it even at this time. Additionally, we have experienced an unexpectedly high order volume at this time of year which, paired with the Covid-19 health and safety recommendations, has affected our production times. We understand that timely fulfillment and delivery is important to our users, so we have taken steps, such as temporarily disabling sample orders and some product categories in product push, to help us catch up with the order volume. We are also continuing hiring production staff to help us fulfill the orders faster, but fulfillment delays are expected for the time being.
We recommend referring to our Covid-19 updates page for all the latest information on our estimated production times as well as other updates: https://www.printful.com/covid-19. We also suggest communicating this information with your customers to help manage their expectations better.
We are sorry that these delays are occurring, but we hope to see the situation improve and return to normal soon.
If there's anything we can help with, be sure to contact us at feedback@printful.com anytime!
- Zana
I was excited about this store and the great reviews but can't tell you how many things have gone wrong and how unprofessional customer service has been. I built this store from the ground up and within 2 months we got a ton of orders only to be faced with up to 2 months of wait for some customers. I've had merch ordered for 2 weeks only to be faced with "this item is out of stock" How do you go to your client and tell them that the item they ordered 2 weeks ago has not only left the store but it's not even available. I have over 118 products and over 2000 variations which will mean lots of work to go to another store otherwise I would've taken my business elsewhere. I am really hoping that these delays are direct result of COVID-19 because if this continues after is not really a way to do business. At the same time other businessees are operating normal and our customers are getting pissed at us so we really hope that this situation will improve.
Hi, thank you for your review, we appreciate it!
We're sorry to hear your time with us hasn't been the most pleasant, but I do hope we can improve it moving forward!
Due to the situation with Covid-19 and an unexpectedly increased order volume at this time of year, our fulfillment times have become longer and we are sorry about this. We are working diligently to fulfill all orders as fast as we can, but production delays are currently expected. We recommend referring to our Covid-19 updates page for up-to-date information on our production times as well as related information: https://www.printful.com/covid-19.
As for items being out of stock, we definitely notify our users as soon as possible in case a product is temporarily out of stock at our suppliers. Unfortunately, rarely, a product may go out of stock somewhat suddenly, but we would let you know in case this happens and mark the variant as out of stock in your store accordingly. I would like to know more about your experience with this a little more, so I will follow-up with you directly as well.
We understand that longer fulfillment times may not be ideal for some of our users and we are working hard to fulfill all orders to continue providing our services to our users. I hope we can return to our normal production times very soon.
- Zana