리뷰 (7,308)
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Seems to be predatory in terms of pricing. Very unclear what profit is being made after fees, currency exchanges, etc. Lots of products and colours unavailable in UK. Expensive postage for sample orders which are limited to 3 items.
Hello!
Thank you for your review and for sharing your experience.
We would only charge you for the fulfillment of orders. You can always subscribe to our Printful Pro and Plus plans for additional features, but it wouldn't be mandatory and the basic plan is free.
The price you see in our product catalog would include the product itself + one print (front print for T-shirts, for example). Additional prints, possible digitization fees, shipping and taxes (if applicable), wouldn't be included in this price.
As taxes (if applicable) and shipping fee depend on various factors like the size of the order, final destination and other factors it wouldn't be possible to include it in the price before purchasing.
Thank you once again for your time and honest feedback!
If you ever have any questions - don't hesitate to reach out to our support team at support@printful.com or our live chat and we will be happy to help you.
I submitted a scan of an original cyanotype that's been successfully and precisely color-matched on numerous apparel and paper products by another POD vendor, but the blue in my Printful sample gaiter turned out cobalt blue instead, and showed none of the gradations of the original image. (I have a photo that shows the huge discrepancy, but apparently can't post it here). The file was created according to file guidelines, using color profile sRGB IEC61966-2.1. Yet I was told the print result was "to be considered expected." I am removing the app: I can't use a vendor that can't even remotely match my submitted art.
Hey, Karen!
Thank you very much for your feedback. We're sorry to hear that the print result on the neck gaiter didn't meet your expectations. Indeed due to the printing method used and the fabric type, heavy cyan tone designs won't match the original print file perfectly. A closer color match can be achieved on different product types such as posters and DTG prints. We sincerely hope that you'll consider giving us another chance in the future. Don't hesitate to let us know via feedback@printful.com if you have any additional feedback.
-Liva
An absolute horror show, spend months setting up your store and they decide to start moving things to Latvia and charge 21 percent taxes, they also take up to 10 business days to ship a simple t-shirt they have on file and they also cancel orders with no justification whatsoever...beware these guys, they are terrible, use anyone but them if you actually want to succeed with your business. I'm getting my stuff out of there as fast as possible, I suggest you don't even waste your time in the first place, you will be sorry
This was the WORST app I have ever used on my Shopify store! I have wasted so many hours designing items only to have the site CONSISTENTLY disconnect from my store for NO reason, delete my designs for NO reason and constantly having glitches!!! I have deleted and reconnected my account several times already and after several months of not using the app I decided to give it another try and it got WORST!!! I don't have any of these issues with my other apps! I am so disappointed because Printful have good quality items but when I say I have wasted HOURS and HOURS using this app, I mean that in the most honest way! I will NEVER use this app again, and I definitely won't recommend it!!!
Hi!
Thank you for leaving a review. We're sorry to hear about your experience. Please know that this is definitely not a common problem, so we'd like to look into it more closely.
In general, connection problems can be related to server issues, browser (clearing out cache and cookies helps), subscription plans, incorrect connection steps and so on. Please reach out to us directly at feedback@printful.com and we will do our best to help you get this sorted out. Hope to hear from you soon!
- Renate
per customer rep, my printful account cannot connect to Shopify because it got deleted...I have the printful app in my Shopify and I did not delete it... it's frustrating and there is no offered solution except for the advice to start from scratch...
Hi there,
Thank you for your feedback!
Looking at your Printful account, it looks like your Shopify store was indeed removed a year ago. If you'd like to add it again, you can go to your Printful dashboard > Stores > Choose platform; and follow the integration steps once more.
Please feel reach out to us if you have any further questions at feedback@printful.com!
- Elina
I just had my first order go through Printful and fulfillment was declined. I have no idea why and there is no real customer support. Because the order was placed thru Facebook, I can't cancel that portion of the order and Facebook will not complete payment. it is a real cluster and there is no "help guide" that deals with my specific issue. I sent two emails, and requested support thru Shopify, but there is no way of even knowing if your email was received because they don't even acknowledge receipt! EXTREMELY DISAPPOINTED!!!!
Hello!
Thank you for your review and for sharing your experience! We're truly sorry to hear that you're experiencing some trouble with the order import!
To ensure that the orders can import to Printful after the new update, please ensure that you've enabled to track quantity and set that inventory is managed by Printful. We see that you're in direct contact with our support team and we hope that the issue is resolved soon!
Greedy people with overpriced products and decent service. I don't recommend you guys to use this platform all you gonna get is few pennies of profit and everything goes to Printful.
Hi there, thank you for your review, we really appreciate it! We understand that our prices may not be suitable for all our users, but we do try to excel in other aspects of our company. We provide free integrations with multiple ecommerce platforms that allow you to add products to your storefront and automate the order import/fulfillment process. We also have a dedicated fulfillment team that takes care of your orders during the production and we fulfill all orders in-house. Additionally, we provide 24/7 customer support so that you can reach us whenever if you have any questions or concerns about your orders or our services.
We are lowering costs on some of our products and features whenever possible, so our users can use their funds toward building their store and brand. We are still a growing company and we are looking for ways how to improve our services and catalog even more, so, hopefully, we are able to add more products as we move along to provide a broader selection with a wider price range.
If you have any questions or anything else you'd like to share about your time with us, be sure to let us know at feedback@printful.com!
- Zana
Shopify lets its customers down by suggesting we use PRINTFUL.
DON'T EVEN THINK ABOUT USING PRINTFUL. EVER.
Printful are using COVID delays as an excuse for their total disrgeard for their customers combined with thier inability to run a business.
The simplest of my products are now 6 weeks and waiting without so much as moving from the post office in Lativia Mexico.
All my emails over the many past weeks have been completely ignored
Chat consultants just lie. I have a written confirmation by the most recent chat saying I will hear back from management in 24 hrs guranteed. Well that was a week ago.
As I type this I am 47th on hold in the chat room and I know I will be ignored once again.
Printful, you are single handedly ruining any attempt at small business and you are profiting while doing it. It's totally shameful.
You should be shut down. Total Scam.
I gurantee I wont hear back, and if i do it will be a pathetic excuse to do with COVID delats. Perfect scapegoat.
Hi, thank you for your review! We're sorry to hear your experience with us has not been great, but I hope we can improve it moving forward!
I understand that encountering delays is not pleasant at any time, however, please note that the Covid-19 pandemic is affecting various industries, including the shipping industry. Carriers aren't currently able to guarantee fast delivery as it is affected by border closures and limited cargo travel in general. Unfortunately, this is not something that we can affect, but we hope that the delivery times return to normal soon.
I also wanted to clarify about our fulfillment locations. It seems that our team member made a typo when chatting with you. Our fulfillment facilities are located in Latvia, the USA, and Mexico too. When the order is being fulfilled, you will be able to see at which location the order is being fulfilled by opening the order in your Printful dashboard, the location of the package after it is shipped out can be seen in the tracking link that is provided with every shipment.
I am sorry to hear that there have been some issues with receiving responses from our customer service team. Our response times are slightly slower at the moment due to the influx of messages, but we would still get back to your inquiries as soon as possible.
I have sent you a follow-up via email to provide more information about the delivery delays and gain more details about your experience with our customer service.
- Zana
Horrible Customer Service. Sure you can make shirts but when they turn out incorrect or wrong they have little to no customer service to help solve the issue. Instead they will blame you for the mistake.
It's not hard to make a shirt and send it out for free to keep the customer happy. Especially when they have spent over $300 with your service.
Horrible Service by Zana, Maija, and Celene.
I'M USING THIS APP, BUT I MIGHT STOP USING IT.
YOU MIGHTS ASK WHY? WEEELLL, BECAUSE THE PRODUCT AND SHIPPING PRICES ARE TOO EXPENSIVE. I'M NOT MAKING PROFIT WITH THIS APP.
IF YOU ARE READING THIS AND YOU WANT TO INSTALL THIS APP, I WANT TO LET YOU KNOW THAT YOU'RE NOT GOING MAKE PROFIT. DON'T USE THIS APP!!!!!!!!
Thank you for sharing your review, we truly appreciate it!
We understand that our prices may not be suitable for all our users, but we consider them fair taking into account that they cover the costs of the products, printing and fulfillment, the features on our website and the free integrations we offer. However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible.
If you have any additional feedback, as well as any questions or concerns, please reach out to us at feedback@printful.com!
-Lauma