리뷰 (7,314)
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I would give zero stars if I could. This company will do everything they can not to refund you for their own printing errors. I am now in debt $2k with a customer because they printed 100 shirts so badly you could not even read the logo and they only want to refund 20% of the order. Their customer service team is not in the USA and they refuse to allow me to speak to someone in the USA on the telephone. Shop elsewhere!
Thank you for sharing your review, we truly appreciate it! We’re sorry your experience didn’t match your expectations, but we hope we can improve it moving forward. Our Customer Support is available 24/7 and we are located in the US as well as Europe so we can provide faster support to our customers.
We definitely understand that receiving items with quality issues is not pleasant, and I am sorry that some products arrived in poorer than expected condition! We have refunded you for those accordingly. We do take quality concerns seriously, and we also take full responsibility in cases where an item has a print or a quality problem by offering a reshipment of the product or a refund for it: https://www.printful.com/policies/returns. However, the submitted print files for your order were not according to our file guidelines, which we also mention in our File Guidelines section with each product and also on our blog post: https://www.printful.com/blog/everything-you-need-to-know-to-prepare-the-perfect-printfile/. Unfortunately, a reprint of the same items would result in the exact same outcome.
We know that you have been in direct communication with our support team in relation to your concerns. However, we also wanted to note that we pride ourselves on the high quality of our products and services, which is why we evaluate each problem report in great detail, to make sure that we provide you with the best services possible.
Please feel free to reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns!
-Lauma
Worst service ever! I switched all of my products to this store. They haven’t got anything right! Three emails and a month later and nothing but crickets with no tracking. My fab account was almost frozen and I had to refund my customers money. HUGE mistake using this company. They do not know what’s going on. My business looks shoddy now. How embarrassing!!
Hi, thank you for sharing your review! I’m very sorry to hear that you have encountered some problems with an order! Unfortunately, seldom the packages may become lost in transit due to issues with the delivery address, unexpected circumstances during travel, or carrier errors. We would not be able to provide additional details on the tracking of a package if the carrier hasn’t updated the tracking page. In case the order becomes lost in transit due to a carrier error, we’re happy to reimburse or reship the order at our expense.
We apologize for any inconvenience created due to the order becoming lost during transit. I see you have sent in a message about this order and we'll make sure to follow up soon as possible to help resolve the situation.
- Zana
Shipping is always incredibly slow. I've had a shirt printed multiple times and all of a sudden I can no longer have it printed because it violates policy? Don't really understand that especially since I bought and paid for the design.
Thank you for your review, we appreciate your feedback!
To address your concerns in more detail, I wanted to let you know that shipping speeds fully depend on the shipping rate you choose upon checkout. If you would like to receive your order faster, you can go with a faster rate!
As for the issues you've encountered with our content policy - if our content team comes across any designs that violate our acceptable content guidelines, they will be flagged. If this occurs on an active order, we'll suggest you to update the order with a new design or cancel it for a refund.
You can see our acceptable content guidelines here: https://www.printful.com/policies/content-guidelines
Feel free to reach out to us at feedback@printful.com, if you have any questions or concerns related to this or anything else!
- Vita
NO STARS!!! I downloaded the app today to simply test the system and purchase a £20 T-shirt with print as a trial. To which PRINTFUL DELETED ALL OF MY EXISTING STORE PRODUCTS!!!
YES ALL!!! ALL 140 OF THEM!
It took me months to search, import, descript, crop photos, create catagories etc and yet printful just DELETED THEM ALL!!!
#Printful..... I think NOT......#PAINFUL,... YES!
Thank you for your review!
We're sorry to hear that your experience with us has not been positive thus far, but hope we can improve it moving forward!
You are right, we do offer the option to delete any product that is listed on your store from our app, but this can only be done manually, by accessing your Printful Dashboard > Stores > Sync, selecting a product and clicking on "Delete". You will also see a pop-up to confirm that you would like to remove the product from both your Printful dashboard and your Shopify store.
We strongly suggest not deleting products you would like to keep on your Shopify store.
I can assure you that this type of action would not happen automatically, or as a response to a purchased order.
We see that our support team is currently assisting you with this issue, but hope you feel free to reach out to us at feedback@printful, if you have any additional questions or concerns!
- Vita
Deliveries to Mexico are lousy. Customers have already rated my store 1 star for delivery time. The order may take more than one month, which in these times is no longer valid. China works better?!?! When you contact Printful, they bureaucratically tell you that they must wait until the month is up to raise the complaint; they don't know where the product is for about 20 days. So for Mexico, dropshipping does not work.
Hi, Marco!
Thank you for sharing your experience. We're truly sorry to hear that the deliveries to Mexico are delayed. We are working with global carriers that in turn work with the local carriers to ensure safe delivery, however, due to transportation restrictions, customs, and other factors, international deliveries can be late.
Please note that we take responsibility for any lost packages if you reach out to us within 4 weeks of the last estimated delivery date. We're constantly working on improvements with our shipping, so thank you for your patience!
- Renate
Support are no help. You need to create two products with black text but one shirt is black and the other is white, you will need to create one in your shopify store and one on printful and then set them up manually to sync together.
So if you have more than 10 products, this will take you weeks upon weeks. You need to create your own mockups with these products as well as you are having to do everything manually. I will be checking out SKYOU now.
I have never had a good experience with printful and their support have only been helpful with my decision to NOT bring my business over to them.
Printful is obviously becoming more and more focused on the "big corp" status and like so many others are saying, they dont care about the liite guy anymore. Shame. We've got two connected stores and have not solg tons, but still, when orders are taking months and they dont answer anything else than its not their fault, thats just simple and poor service. Actually, thats not service at all.
Hi, thank you for your review! We're sorry to hear your experience with Printful has not been the most positive, but we hope we can improve it moving forward!
The Covid-19 pandemic has affected our fulfillment and delivery times, but we are working as fast as possible to fulfill and ship all of the orders.
I understand that encountering delays is not pleasant at any time, however, please note that the Covid-19 pandemic is affecting various industries, including the shipping industry. Shipments are taking longer than what we're used to because they're mostly carried out with passenger flights, but flights are now limited and the number of shipments is growing. We also suggest communicating these delays to your customers to help manage their expectations during this time.
Unfortunately, this is not something that we can affect, but we hope that the delivery times return to normal soon.
Please let us know if you have any questions, concerns or anything else at feedback@printful.com!
- Elina
I cant understand how anyone makes any profit with this company. Between them charging you sales tax in every state instead of passing on the savings to the seller they rape you with their crazy prices! I have never seen a print on demand supplier charge taxes to the seller in the 6 years i have be doing this. I thought i would give them another try but soon realized why I stopped. I guess i will go back to using the other print providers who care about customers success and not just pricing.
Thank you for your review, we appreciate your feedback!
We currently charge taxes on orders that are shipped to 36 States, you can see a list of them here: https://www.printful.com/faq/taxes-and-billing/sales-tax/371-which-states-does-printful-charge-sales-tax-in-
We do this because we have a nexus in these States, so we are required to do so by law. The profits from sales tax charges go directly to each State's government.
If you have a sales tax permit for a State we are registered in, you can submit your Resale Certificate with us.
If you submit a Resale Certificate, you won’t be charged sales tax on orders shipping to that State. However, you would be responsible for all taxes on your end. We also suggest consulting with a tax specialist on your tax obligations, based on your business situation.
If you have any additional questions or concerns related to this or anything else, feel free to reach out to us at feedback@printful.com, we'd love to hear from you! :)
- Vita
Terrible. I just made a sample order and the estimated shipping time they gave me was completely different after I checked out. Then I messaged someone about the issue and was told " I see, thanks for reaching out. Have a great day." Very rude and smartass employee. Terrible customer service and I will never order refer or order from them again. Shipping times are not what they claim to be!
Thank you for your review, we appreciate you sharing your experience!
We're truly sorry to see that it has not been positive thus far, but look forward to improving it in the future.
The main issue you mention is related to the differences in fulfillment vs shipping times. Our fulfillment time is 2-7 business days, you can see what goes into fulfillment time here: https://www.printful.com/faq/shipping-packaging-fulfillment/6-how-long-does-it-take-for-my-order-to-be-processed-
However shipping time estimates fully depend on the shipping rate you select upon checkout. You can see more on this here: https://www.printful.com/shipping
We also wanted to thank you for bringing your concerns with the quality of our support team to our attention.
We will be reviewing our correspondence, to see how we could improve and truly offer the best customer support in the industry!
- Vita
They used to be very fast sending the products from 1 to 3 days now they take a week to send the orders to any store that is respected absolutely this processing time is unacceptable, very satisfactory company change with SPOD more than 20 daily shipments the same day every day.
Thank you for your review!
We're sorry to hear that your experience with us has not been positive thus far, but hope we can improve it moving forward.
We take 2-7 business days to fulfill apparel orders and 2-5 business days for non-apparel orders. That said, most of our orders are sent out within the first three days. You can see our fulfillment times explained here: https://www.youtube.com/watch?v=47yZLpHn8Kw
We are always working on updating our services, which is why we truly appreciate your feedback on your experience!
- Vita