리뷰 (7,323)

전체 평점
4.7
평점 수준당 개수
  • 평점의 83%가 별 5개입니다
  • 평점의 7%가 별 4개입니다
  • 평점의 3%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 5%가 별 1개입니다
2020년 4월 13일

Very bad service
When setting the price, they wrote "Your profit is $ 10", as a result, my profit turned out to be -1.68 $ due to delivery and taxes. Thank you for not warning

Astroscope Shop
폴란드
앱 사용 기간 20일
답글 Printful개 2020년 4월 14일

Hi, thank you for your review! The product cost doesn't include tax or shipping, therefore, the profit would only refer to the product price. When adding a product, on the page where you can set the retail price, we have added a disclaimer that shipping and taxes are extra, so that our users are aware and can better decide upon the retail price for the product.

We'll follow up with you via email on this as well!

- Zana

2019년 1월 30일

It's overtly complicated and poorly designed app. When you first open it you have to create another account in shopify. Everything is crammed in an app and you can't really see what you're doing. When I opened the chat window by accident, the top of it was obstructed by shopify frame, and I couldn't close it, while the agent logged on. He couldn't close it. I had to log out and log bag in. I lost patience with this about how complicated it was.

potatolove
미국
앱 사용 기간 19일
2018년 5월 24일

Gar...Bage. Unless you're starting up a vintage brand expect your stuff to look like the clothes they hand out in 3rd world countries.

Hungry Ninja
캐나다
앱 사용 기간 18일
2019년 3월 7일

Trying to set up live shipping rates for my shopify store linked to printful. I was prompted I had to upgrade to my shopify account to use the live shipping. I did and now I am still having problems. Frustrating

Rescue Me Animal Charity
미국
앱 사용 기간 16일
답글 Printful개 2019년 3월 9일

Thank you for your review!

We're sorry to hear that you've encountered a setback during your store setup.
You can see a quick tutorial video on how to enable our live shipping rates and adjust your Shopify store's settings to make them work here: https://www.youtube.com/watch?v=6BOy8uJ2Bqo

If you're still experiencing any issues with this, we suggest reaching out to our Support team for help via our live chat feature on printful.com or by sending them an email to support@printful.com!

2022년 4월 28일

Order Three White Sample Shirts. Two were dispatched and the third was not. After 5 or so days (after given shipment date) I contacted Support they never gave a reason as to why the order was not printed together or why the other shirt was late on printing and delivery. He just said he was sorry and moved it up in queue. Well according to their tracking info it was dispatched to carrier on 4/21/2022 IT DID NOT ARRIVED UNTIL 4/26/2022 It is supposedly now in transit. I order all three shirts on 4/11/2022. This is entirely too long especially with no reason as to why they were printed separately. SAVE YOUR TIME, EFFORT, AND CUSTOMERS use this service at your own risk. The reviews on here and Google are accurate.

BlackSocialCloest
미국
앱 사용 기간 14일
답글 Printful개 2022년 4월 28일

Hello!

Thank you for your review and for sharing your experience. We're sorry to hear that it hasn't been the most positive, but certainly hope to improve it moving forward!

Occasionally, an order can be split into multiple shipments, if some items become unexpectedly out of stock, as it was in this case, for one of your T-shirts. This ensures that you receive most of your products as soon as possible. We do apologize for the inconvenience this might have caused!

If you have any other questions, concerns or additional feedback you would like to share with us - feel free to reach out to us at feedback@printful.com

2020년 10월 10일

If I could rate it any lower, I would. For starters, the price is insanely high. There are PLENTY of different POD apps that compete on all aspects. However, that is not my issue. I can deal with high prices and long shipping like Printful has yet one thing has pushed me to the edge. Their support has to be the worst support of any app on this site. I have sent emails to every support staff from Printful I can find. It has been over a WEEK of complete silence for an issue that is preventing me from even launching. Don't waste your time like I have and use another app.

Miami Bums
미국
앱 사용 기간 14일
답글 Printful개 2020년 10월 11일

Thank you for your review! We are very sorry to hear there is an issue with using our services! I see you are already in contact with our support team and we are investigating this matter with our developer team. Sometimes the solution to the issue can take a bit longer depending on the complexity of the problem. We hope to find the solution as soon as possible and will inform you right away!

Please let us know if you have any further questions or anything else at support@printful.com

-Lauma

2019년 9월 25일

Terrible! When people order something, especially from the same state, they do not want it in 3 weeks. A customer made a purchase two different times and on one order, never even showed up!!!!!! Terrible! Use someone else.

Bayou Sunshine
미국
앱 사용 기간 13일
답글 Printful개 2019년 9월 25일

Hi, thank you for your review!
I'm sorry to hear that you haven't had the most pleasant experience with receiving orders! Our fulfillment timeframe is 2-7 business days for apparel orders and 2-5 business days for non-apparel orders, the delivery time is additional to the fulfillment timeframe. Of course, we'll try to fulfill your orders as soon as we possibly can, but we recommend choosing a faster shipping method in case the order needs to be received sooner.

We would like to take a closer look at the order you mentioned hasn't been received. Please send us a message to feedback@printful.com with more information about the order so we can investigate it further, we'd be happy to assist!

- Zana

2019년 9월 24일

Impossible to get assistance from support. They will cut you off mid-sentence at every chance and provide very little support in migrating from other POD printers. On a positive note, the print quality is great. Much better than Custom Cat. Sadly, integration is handle product by product/one by one, combined with salty support this is not a quality solution top to bottom.

Buzzkill Brand
미국
앱 사용 기간 13일
답글 Printful개 2019년 9월 25일

Hi there, thank you for your review!
I'm very sorry to hear that your experience with our customer service has not been the most positive! We agree that the communication from our end could have been more helpful and more understanding. Customer service is one of our top priorities and we invest a lot of time and resources in training our team members and maintaining our quality standards, and I assure you that these interactions will be addressed with our team.
It is important to us that our users can reach out to our customer support with any questions or concerns and receive helpful assistance. We will definitely review the communication between our team members and yourself more closely to make sure that our quality standards are met and unpleasant situations avoided in the future.

In regards to migrating products from a different supplier to Printful - there will be differences in how the products are set up in every platform and, unfortunately, we do not receive product information from the previously used platform, although basic listing information (listing title, variant titles and variant count) will import into Printful from Shopify. This means that the products would have to be manually synced within Printful or added from scratch. We will look into ways how the process could be improved when migrating from a different platform to Printful and we'll take you experience into account.

I have followed up with you via email regarding your customer service experience and product syncing, and I hope we are able to make your experience with Printful more positive moving forward.

- Zana

2020년 9월 14일

A customer ordered a simple pair of socks and a t-shirt. You guys managed to send them the wrong socks. Socks that aren't even my design!!!!!!!! I have never once created the graphic that is on the socks they showed me. Thank god I was already dropping you as a supplier.

Angels Sin
미국
앱 사용 기간 12일
답글 Printful개 2020년 9월 15일

Hey there! Thank you for your feedback, we are truly sorry to hear your experience using our services hasn't been the best, but we hope to improve it moving forward!

I completely understand that receiving an incorrect item can be very frustrating. These mixup ups are not intentional and can happen on a very rare occasion when the wrong item is picked up for printing.

Our support team has already reached out to you about this order and we hope to hear from you soon!

-Lauma

2019년 11월 1일에 편집됨

Be careful. The products in Printful will also load EVERYTHING from your store into their application. So when you go back in, you will see other items from other suppliers.
The advice I was given from Printful was to either 'ignore' or "Delete" them from your Printful account.
This advice was ill-advised, because if you 'Delete' it from the Printful account IT WILL ALSO DELETE IT FROM YOUR STORE.

I lost everything but my Printful designs.

As I don't wish to double handle my products, I'm deleting the app entirely and using another Printer instead - the other printers app doesn't seem to have this issue.

Shame, because I was very happy with Printful. But this is just too much.
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Crazy easy to use. I'm a complete amateur and yet I've got all my stuff up and on my store in less than a day.

Support staff are also prompt and knowledgeable.

The Witch’s Familiar
오스트레일리아
앱 사용 기간 11일
답글 Printful개 2019년 11월 1일

Hi there, thank you for your review!
We're very sorry to hear that your experience with our app has been negative, but we hope that we can turn it around!

When you connect your Shopify store with Printful and if you have products in your Shopify store already, these listings will import into Printful as well, though they won't be automatically synced. In case the products aren't supposed to be fulfilled by Printful, you can choose to set them to "ignore" so that our system simply ignores these items when an order is placed for them in your store (orders won't import if the item is ignored).
Another option is to "delete" these products, but this is only suggested if you want these items completely removed from Printful and your Shopify storefront, because they will be deleted from both platforms. When deleting the product in Printful, a pop-up will appear asking you to confirm the deletion process and that you understand that the item will be removed from Shopify as well.

We have located your interaction with our customer service team where you inquired about this process and more information could have been relayed to you about it so that you can make a decision based on complete information about the function. We will follow-up with you via email about this!

- Zana