Printful: Print on Demand

Considering that Printful is the top POD and the longest in the industry as far as I know, based in the US, I thought I'd give them a try. However, using their app has been unnecessarily stressful, and trying to ask for help has been even more stressful. No wonder I see most people prefer to go to Reddit for their questions instead of asking the creators of the app.

When I encounter issues with other apps, even if they are free or low-cost, the support teams always go above and beyond to solve the issue. They provide assistance through screenshots, video sharing, and even access to the website backend to fix the problem. It’s easy to see how passionate they are about their app. However, my experience with Printful has been different, leading me to distrust their service for selling high-value products to customers. Despite explaining which product type I’m working on and providing screenshots, their responses often seem off the mark.

For instance, I had a question about t-shirt mockups being blurry and whether this would reflect on the physical product. I provided a screenshot, but the response I received made me think I was talking to a chatbot: "It seems you have sent the wrong file," despite me clarifying that it was indeed my design. Imagine thinking your design is an error just because it's not “common.”

I also spent hours trying to get their canvas sizes right and ensure they bleed properly by editing images with the mockups I downloaded from their website to mirror edges. I did this for each size in their mockups for the canvas, but still had issues with each size image sticking to its respective size variant and not overlaying on the other sizes. After providing screenshots as usual, I got a response hours later asking, "Tell me what's the name of the t-shirt you're working on so I can see what’s the issue." This is frustrating, to say the least. Our time should be taken seriously.

I also had to install another paid app just to combine different products that are relevant so I don’t have to create multiple listings for the same product, like framed canvas and canvas. This has been incredibly frustrating, and after spending days trying to configure things without adequate guidance, not a single product has been pushed to my store because their system doesn’t work properly and their agents seem indifferent.
LMAO even their responses to reviews on the shopify store is "indifferent," just take a read. This reflects their customer service as well.
Update: Changed to 1 star, still no one is helping. They provide vague instructions telling you to download their size mockup guide for each canvas size to resize your design to each specific size. Yet they don't have the option to apply a separate image for each size, making their mockups useless, which makes mirroring edges impossible unless each product is just applied to one size. Separate file images/sizes should be allowed to be added to each size, we are not customers buying 1 size for ourselves but we are a dropshipping print on demand, their service and tools have yet to reflect that. Not sure where all the high ratings are coming from.

Easily sync products and easy set ups

very helpful app for beginners ,a big let down when it comes to fabric and quality though

I recommend Printful: Print on Demand, for one reason Alone!

It is the most helpful, and informinng platform for those who are beginning their Business Journey from Scratch! (and only have 1 Clue.)

For the above-mentioned I am so grateful.
Hopefully my store will be "live" soon as a result.

Thanks So Much.
lavonneart

Awesome integration that allows you to sync products and have Printful fulfill them without hassle

To be honest, I have had nothing but good experiences with the Printful/ Shopify combo. The margins are okay but the best thing is not having to manage inventory and to know they will print and ship a good product.

Great quality products and prints look great. Just not enough of the products I want to sell. Need more options for home goods. Such as, hand towels (Poly/cotton), dinner plates, serving utensils. Prices are a little high but they do have great print quality for the price.

From creating my designs to putting them on products and delivering them to my customers, Printful makes POD easy.

You always have what I want.

I like the integration, based on my current needs, it makes posting to my shop easy. Both companies forum pages and Printful's video tutorials helped with any issues I've had so far.