리뷰 (7,305)

전체 평점
4.7
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2024년 6월 27일

Die Appp ist gut aber noch Kompliziert

CJ
스위스
앱 사용 기간 7개월
답글 Printful개 2024년 6월 30일

Danke für Ihre Rückmeldung! Wenn wir Ihrer Meinung nach etwas verbessern könnten oder Fragen haben, können Sie sich gerne per E-Mail an feedback@printful.com an uns wenden. Ihr Beitrag ist für uns wertvoll, da wir ständig bestrebt sind, unsere Dienstleistungen zu verbessern.

Thank you for your feedback! If there’s anything you think we could improve, or have any questions, feel free to reach out to us via email at feedback@printful.com. Your input is valuable to us as we continuously strive to enhance our services.

2024년 6월 9일

Hola no tengo la experiencia por que todavia no conosco la aplicacion

morgamsho.com
미국
앱 사용 기간 2일
답글 Printful개 2024년 6월 12일

¡Gracias por tus comentarios! No dude en comunicarse con nuestro equipo de soporte por correo electrónico support@printful.com para obtener cualquier ayuda u orientación que pueda necesitar. ¡Estamos comprometidos a garantizar que su experiencia con nuestra aplicación sea positiva!

2024년 4월 2일

Same error every time when I attempt to load products onto store.

My Store
미국
앱 사용 기간 대략 1시간
답글 Printful개 2024년 4월 4일

Thank you for leaving a review! We appreciate the feedback and we'd be happy to check further on the mentioned error. Please send us an email at feedback@printful.com and we'll investigate right away.

2024년 4월 16일

Naja, technisch gesehen ist das Angebot gut, jedoch sind die Preise insgesamt zu hoch. Zudem variieren diese. Plötzlich erfolgt der Versand nicht mehr aus europäischen Lagern, sondern aus den USA, mit einer Lieferzeit von vier Wochen und höheren Kosten, obwohl die Einstellung auf Versand nur aus Europa festgelegt wurde. Dadurch wird das Geschäft plötzlich unprofitabel. Stellen Sie sich vor, Sie haben genau kalkuliert: Ein Gewinn von 5€ pro Artikel, Sie skalierten hoch auf 1000 Artikel pro Tag, und dann verschickt Printful plötzlich aus einem anderen Land, wo der Versand teurer ist, und zehrt die gesamte Gewinnspanne auf. So wird aus einem Gewinn von 5000€ schnell ein Verlustgeschäft. Daher funktioniert das Modell möglicherweise für kleine Unternehmen, die bereit sind, hohe Preise für geringe Mengen auf Plattformen wie Etsy zu zahlen, und davon profitiert Printful gut, indem es an diesen 'kleinen Fischen', die weniger Erfahrung haben, verdient. Wenn man jedoch skalieren möchte, ist Printful einfach zu teuer und in Bezug auf die Preisgestaltung zu unzuverlässig. Gewinne können schnell zu Verlusten werden, da Printful einfach den Versandort ändert und dadurch den Preis für die Produkte erhöht. Es werden einem auch zunächst günstigere Preise angezeigt, auch beim Versand, und später bei der Ausführung der Bestellung stellt sich plötzlich ein 10-20% höherer Preis heraus, was genau unserer Gewinnspanne entspricht, die Printful dann aufzehrt. Auch die Produktqualität variiert, da von verschiedenen Druckereien versandt wird; mal ist die Qualität besser, mal schlechter. Printful agiert nur als Vermittler, der viel Geld einnimmt und die Technik zur Verfügung stellt. Es ist empfehlenswert, direkt über eine Druckerei zu gehen, da dies mindestens 20-30% der Kosten spart. Wir haben Printful mit vier unterschiedlichen Shops getestet und festgestellt, dass es wohl am sinnvollsten für Verkäufer auf Etsy oder ähnlichen Plattformen ist. Aber eine Skalierung ist unmöglich, da unsere Marge auf 10-20% fällt, wenn wir in großen Mengen produzieren, und diese 10-20% frisst Printful wieder auf. Daher, wenn Sie vorhaben zu wachsen, versuchen Sie, direkt auf einen anderen Partner zu setzen, denn einmal bei Printful mit 5000 Produkten angebunden, wird es sehr schwer, zu einem anderen Anbieter zu wechseln. Dann bleiben Sie bei Printful und können nicht skalieren.

AnatomyLife Shop
독일
앱 사용 기간 1년 초과
답글 Printful개 2024년 4월 18일

Thank you for sharing your feedback with us! We strive to provide the best possible service and experience for our customers, and we're sorry to hear that your experience hasn't been the best. To address your specific issues and ensure a satisfactory resolution, we kindly ask you to reach out to us via email feedback@printful.com. We'll be happy to look into this and address your concerns!

2024년 5월 5일

It wont connect.

BrooklyNYC ®
미국
앱 사용 기간 15일
답글 Printful개 2024년 5월 8일

Thank you for your feedback! We're sorry to hear about your experience. Don't hesitate to get in touch with us via email at feedback@printful.com with more details so we can assist you further. Your feedback is important to us, and we want to ensure you have a positive experience using our platform!

2024년 5월 20일

ich habe sie gerade erst installiert... ich kann noch nichts dazu sagen... warum fragen sie mich das jetzt schon?

Miss Gioia Bella
독일
앱 사용 기간 3개월
답글 Printful개 2024년 5월 22일

Vielen Dank für Ihre Bewertung! Das System fordert nach der Installation möglicherweise automatisch zu einer Rückmeldung auf, aber wir verstehen Ihre Situation. Wenn Sie in Zukunft Fragen oder Probleme mit unserem Produkt haben, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind hier, um Sie bei jedem Schritt zu unterstützen!

2024년 4월 4일

mala

DUMAH
칠레
앱 사용 기간 4개월
답글 Printful개 2024년 4월 6일

¡Gracias por dejar una reseña! Apreciamos sus comentarios y ciertamente estaremos encantados de ver si hay algo que podamos hacer para mejorar su experiencia. Envíenos un correo electrónico a feedback@printful.com e investigaremos de inmediato y haremos todo lo posible para ayudarlo.

2023년 6월 6일

Poor quality embroidery on overpriced items matched with the shipping speed of the early 2000's is bad enough but when there is a problem Printful doubles doen and provides exceptionally awful customer service. Not selling any products would be more profitable than working with this company. Shopify should be ashamed they allow this company kn the platform.

Draw it Out®
미국
앱 사용 기간 거의 6년
답글 Printful개 2023년 6월 7일

Hi there!

Thank you for taking the time to leave a review. We're sorry to hear that you have not been enjoying your experience.
Upon taking closer look at our communication, we couldn't locate a recent problem report regarding embroidery quality. We always suggest submitting problem reports in such cases as that helps us understand what can be improved in our fulfillment process.
Our prices also reflect our 24/7 support, free clipart, designs, mockups and option to edit the designs with our generator. There are also additional one-time fees for embroidery designs as we need to ensure that your designs fit our embroidery guidelines to achieve the best possible outcome.
Shipping speed depends on various factors, including the fulfillment facility since we fulfill orders worldwide, however, we are working with our carriers to improve the speed. We sincerely appreciate your patience!

2017년 7월 19일

-Poor quality print on black tshirt. (white marks around and print gets off)

-hat embroidery is higher than it should

-One week for fulfilment, three weeks to deliver to Europe

-When I got sample they marked the price I would like to sell what resulted in paying 70 euros in import taxes. (200 euro order)

-Barcode stickers on all of the products

-It just doesn't look well, packages from China look better

To sum it up that's the end of my cooperation with them, before we started. I cannot provide such a low quality to anyone else.

Moral Void
독일
앱 사용 기간 7년 초과
2023년 7월 25일

I have been using this app for over 5 years now, and despite my long-term loyalty, I have had a terrible experience with their customer service. One major issue arose when I added my PayPal account for billing payments right from the start.

Last Friday, I received an order, and the app automatically charged my PayPal account. However, the payment failed because there weren't enough funds in my account. I then tried to pay with Apple Pay, but they declined my payment through that method as well. When I attempted to use the same PayPal account with sufficient funds, my account was suddenly blocked.

To resolve the issue, I received an email requesting a screenshot of my banking mobile app showing the transaction value, date, and recipient. I promptly provided the screenshot through the Apple app. However, instead of resolving the matter, I received another email stating that the transaction was made through PayPal and they needed details from that platform.

Here's the problem – my PayPal account did not have enough funds for the initial charge, and after trying with Apple Pay, they declined the payment and refunded me. Now, even with funds in my PayPal account, they still claim my account is blocked, making it impossible for me to proceed with any transactions on PayPal.

To make matters worse, it has been 5 days since I sent them the required information, and they haven't responded to my emails. In their first response, they even threatened to delete my Printful account, putting at risk more than $5000 worth of merchandise stored in their warehouse.

Their live chat support is equally unhelpful, as they always give the same generic response, saying they understand my frustration but can't do much at the moment, and I have to wait for their team to review the situation.

Adding to the frustration, they do not provide any phone number for direct communication, leaving customers stuck with their ineffective email and live chat support.

In conclusion, I cannot recommend this app due to its abysmal customer service. The live chat is utterly useless, and they have shown a lack of concern for their customers' problems, even for a long-term user like me. If you value reliable and efficient support, this app is definitely not the right choice.

Haitian Buy
미국
앱 사용 기간 거의 5년
답글 Printful개 2023년 7월 31일

Hi!

Thank you for the review.
We're sorry to hear about your experience. Please know that it was never our intention to inconvenience you. Our payment specialist team isn't available 24/7 like our support team so it is possible that you'd need to wait a bit for our team to review the case and get back to you. We take account security very seriously, so it is vital that we check all the pertaining details.
At this moment the account is active and orders are being fulfilled as usual. We sincerely appreciate your patience ont his matter!