Printful: Print on Demand , 리뷰 5,496개

전체 평점
4.7
평점 수준당 개수
  • 평점의 84%가 별 5개입니다
  • 평점의 7%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 5%가 별 1개입니다
2021년 1월 5일에 편집됨

Good integration with Shopify but no support. I'm a new customer and all I get when I click on the chat icon is a list of links. 24/7 customer support?

MONET MERCH
미국
앱 사용 기간 대략 3년
답글 Printful개 2021년 1월 6일

Hi there!

We're very sorry your experience using our services hasn't been the best!

We try to be available in chat 24/7, though some hours can be more crowded than others and also delay our replies. If you have any questions feel free to email us at support@printful.com or check the availability of the chat button.

We do want to make sure that we provide you with the most elaborate information and answers and customer care is one of our top priorities. We appreciate your feedback in this regard and will use it to improve our services moving forward.

Please feel free to reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns!

- Elina

2018년 12월 15일

Normally the shirts come out well but there are plenty of times where the wrong order gets sent or I have complaints from customers about an "odor" or "chemical" smell on products. Unfortunately, this is one of the better services available.

UCAN Outdoor Co.
미국
앱 사용 기간 거의 3년
2022년 6월 29일

app farraginosa, dovrebbe essere semplificata. I prezzi non sono chiari e risultano sempre troppo alti con perdite per il venditore

Earth Thanks
미국
앱 사용 기간 거의 3년
답글 Printful개 2022년 6월 29일

Ciao,

Grazie per la tua recensione! Apprezziamo davvero il tuo feedback onesto.

Facciamo del nostro meglio per offrire prezzi equi e accessibili a tutti.
Sebbene i nostri prezzi possano sembrare un po' alti, confidiamo che, insieme ai servizi e ai prodotti di qualità che forniamo, sia un buon investimento nel complesso I prezzi dei prodotti ci consentono di garantire e migliorare costantemente i nostri servizi, le opzioni dei prodotti, offrire assistenza tecnica e clienti , alcuni altri bei tocchi come le opzioni di branding per i documenti di trasporto e altri servizi. Lavoriamo sempre per abbassare i prezzi dei nostri prodotti, ove possibile, mantenendone ovviamente la qualità.

Puoi vedere il prezzo del prodotto visualizzando i prodotti nel nostro catalogo così come quando finisci il tuo design e spingi il prodotto nel tuo negozio. Se qualcosa manca o non è chiaro, scrivi gentilmente a support@printful.com e il nostro Team sarà lieto di consigliarti ulteriormente! :)
_________

Hello,

Thanks for your review! We truly appreciate your honest feedback.

We do our best to offer fair and accessible pricing for everyone.
While our prices might seem a bit high, we trust that, along with the services and the quality products we provide, it’s an overall good investment The product prices allow us to ensure and constantly improve our services, product options, offer technical and customer support, some other nice touches like branding options for your packing slips and other services. We are always working on lowering our product prices, where possible, while still retaining their quality, of course.

You can see the product pricing by viewing the products in our catalog as well as when you finish your design and push the product to your store. If something's missing or unclear, please kindly write to support@printful.com and our Team will be happy to further advise! :)

2023년 2월 25일

I have used printful for 3 years and have been very happy to date. Recently however they have updated their app due to a permissions change on shopify and following that update my set up has been broken with products showing as out of stock, orders not syncing and no guidance from printful on how this change needed to be managed. I cant seem to ever get anyone on chat at the moment and the emails back and forth don't seem to appreciate the seriousness of this situation that I am sure others are experiencing.

Gimmie Golf Maps
영국
앱 사용 기간 거의 3년
2020년 10월 29일

I would not recommend Printful. On my first three test orders there was a problem with every single one. The first hoodie I ordered had the stitching at the seams coming undone as soon as I pulled it out of the package. The second order was an embroidered beanie. It was supposed to be a fish and the stitching went well outside the outline of the fish even though the mockup clearly looked just fine. The third problem was with two different sizes of the exact same hoodie. Both hoodies had the exact same designs on them but when they arrived only one hoodie had the correct color gold text , white the other somehow had white text...I don't even know how they could screw that up when the mockup was clearly fine. Additionally it takes them way too long to print. I made a small order on 10/12/2020 and it took them 14 days to print it! That is absurd! The only reason why I gave them 2 stars instead of 1 star was the fact that they refunded me my money for the first order. I didn't even say anything about the second order and I just submitted a complaint about the 3rd order so we will se how that goes. I highly recommend that you use SPOD instead. Their prices are better, they guarantee 48 hour fulfilment, and honestly I think the quality is much better. I made a test order 12 FULL DAYS after a printful order and they both arrived at my doorstep on the exact same day!

Gear Up Trading Post
미국
앱 사용 기간 거의 3년
답글 Printful개 2020년 11월 2일

Hey! Thank you for sharing your review! We're truly sorry to hear you've encountered multiple quality errors with your products. We take full responsibility for such errors and do the necessary training to improve our overall quality. I see these errors have been resolved with our customer support team and we'll forward your feedback to the relevant teams!

If you have any additonal comments, questions, or anything else, please feel free to reach us at feedback@printful.com!

-Lauma

2020년 6월 29일에 편집됨

Started off ok. Easy to setup. However, I had 5 orders delayed for over a month because they updated an item (Black hoodie 1 replaced with Black hoodie 2). I received zero notification that the item was not out of stock, nor did I receive any notice that my orders had been delayed.
Having been told by support that I now "just" had to go manually update all my designs I got an error that the platform wasn't working. Customer support told me (of course) that this was a shopify problem and I should clear cache/cookies and reload. So I did. To the same error.
Deleted the app and installed Tpop.

Panda Sunglasses
미국
앱 사용 기간 거의 3년
답글 Printful개 2020년 7월 8일

Thank you for your review! We're sorry to hear that your experience with us has not been entirely positive so far, but I hope we can improve it moving forward!

We apologize for the miscommunication with the product stock. The way we update product stock status and confirm orders would ensure that we'd be notifying you as soon as we have information about the stock levels. We do see that the emails notifying the stock delays were sent to you.

As you are already in contact with our customer support team, we will do the best we can to resolve this issue for you!

If you have any additional feedback for us, be sure to reach out at feedback@printful.com!

-Lauma

2020년 4월 30일

I expected a better informative process of their production. They vary information to benefit the process in which they work. No interface to clearly state information to clients who are waiting 2 or more weeks on fulfillment. Needs to get a situation where they are able to inform clients of delays and also consumer.

SK Elite
미국
앱 사용 기간 2년 초과
답글 Printful개 2020년 5월 1일

Hi, thank you for your review! We're sorry to hear that there have been some issues with the information we provide!
We update our site and our users as soon as we can about any new changes or updates. Especially during the situation with Covid-19, we post all of our fulfillment and other related updates on this page https://www.printful.com/covid-19 and we kindly recommend following this page for the most up-to-date information. Sometimes we might have to make immediate decisions which would help with order production based on the dynamic of the situation, but we would notify our users as early as possible about any changes that might affect them.

We do thank you for your feedback and we agree that timely and proper information is imperative to the communication between us and Printful users, and we will continue providing prompt updates about our services and any changes moving forward.

If you have any questions or anything we can help with, be sure to let us know at feedback@printful.com.

- Zana

2020년 6월 21일

I am getting close to just giving up and closing my account. The Printful Amazon integration is a disaster. I followed the directions and then got a 5665 error code. I don't have a trademarked brand. I brought it up with them, and I brought it up with Amazon, and despite me making it very clear that I did not intend to apply through Brand Registry, they kept pushing it and ignoring my questions and concerns. They then tell me to get around this error, I have to list my brand as "Generic". Amazon said this, and then I brought it up with Printful and they said to go ahead with that. When I encountered an error with products not syncing again, the Printful support agent said, "I noticed your settings has your brand name listed as "Generic"." Then they told me to change it back to the store name. It keeps going in circles. Neither Amazon or Printful seems to fully understand how this works, even though they're the ones who set it up. How do you not know how your own stuff works? Sometimes they have told me in order to get around errors that I should start from scratch again and put in another GTIN exemption request, which takes days of work. This has become a major inconvenience for me. They make it seem so simple and yet it has taken weeks and weeks to get it done, and yet I haven't even gotten started. Anytime I bring up issues with Amazon, they don't even acknowledge what Printful is, or seem to understand it. Printful doesn't seem to understand Amazon either. Any error encountered is explained with automatic and incoherent responses, there's never online chat support available, and if I try to reach them through email, they take days to respond. This has been extremely unfair. I have gone out of my way, and spent money to start an Amazon Seller Account to get this set up, and I haven't even gotten started on it because no matter what I do, there's an error, and the instructions are not clear enough. They tell me to refer to a video tutorial, which I followed fully and encountered errors. You need more than a video for instructions. You need a page with full written instructions that are comprehensive and will explain what to do in case of an error, but there aren't any pages or documents like that. This has been an awful experience. I just want some clear answers. This is how you lose business. If you keep confusing your customers, you won't have any customers.

Bigfoot Paintings by Michael Wawrzyniec
미국
앱 사용 기간 2년 초과
답글 Printful개 2020년 6월 25일

Hi, thank you for your review! We're very sorry to hear you are encountering some difficulties with the Printful + Amazon integration!

The Printful + Amazon integration is one of our more complex integrations and can take a longer time to set up, however, it is definitely possible to connect the two platforms. If there is an error originating in Amazon, it may not be possible to resolve it in Printful, because the platforms, essentially, are separate and some things can only be done on one platform, while others on the other platform. Of course, we understand that encountering an error is not pleasant and our team would try to assist with suggestions and solutions on how to resolve the issue. I see you have mentioned you encountered error 5665, which, unfortunately, may be causing some issues with finishing setting up the integration.

I see you have been in contact with our team about your Amazon integration and I have followed up with you with some more details on error 5665 and, hopefully, the information will help resolve the error should you give another try at the Printful + Amazon integration!

- Zana

2020년 5월 20일

One of my customers sent pictures of the shirt they received with STAINS. During the COVID-19 pandemic you would think they would go the extra mile to make sure their products are SAFE for consumers. Really sad because I never had any issues with them in the past.

NXN
미국
앱 사용 기간 2년 초과
답글 Printful개 2020년 5월 21일

Hi, thank you for your review! We're very sorry that there was a quality issue with the received item!
Items arriving with stains is certainly not up to our quality standards and should not be an expected condition of the product. The product should not have passed through our quality check in this condition and we sincerely apologize this occurred. I see our team has assisted with a resolution for this error and we really thank you for reporting this situation to us.

I'm sure that future items will arrive in great condition, but in case you have any questions or concerns about the product quality or anything else, please let us know at support@printful.com anytime!

- Zana

2020년 11월 19일에 편집됨

We use both their printing services and their warehousing services, and have for many years now. Their warehousing is top notch - better than others we've used. Their printing, however, has taken a huge dive, as has their customer service in the past few months. We've had misprinted orders where despite customer evidence being provided, it was still ruled as "correct", and we had to pay the refund out ourselves. Delays beyond what's projected have been constant for us. I'm having to speak with customer service many times throughout the week to try and get things sorted. The biggest thing that worried me was when we ordered a sample of our own stickers during the summer, and the two stickers arrived printed on different papers, with one sticker completely being unable to stick (a complaint we had heard a lot from our customers). I got a lot of run-around about it, and when I left a review on Printful itself, with photo evidence, I was informed by a customer service rep that the review wasn't going to be posted because it "didn't match the experience customers would be able to expect from them". That made me question how many negative, honest reviews were being suppressed from others as well.
We no longer use stickers with Printful, but warehouse our own better-quality stickers instead, for consistency's sake. We're looking into printing and warehousing our own other items now too. I really want this service to be great again, it used to be we'd only have one or two issues every few months. Now it's multiple issues a week. I hope that when things begin to calm down with the pandemic, they can improve their quality and customer service again, otherwise we're likely to change services completely. EDIT: I've lowered this a star since leaving this review. Even in that short time between when I left the original and now, it's gotten significantly worse. Out of stock items stopped syncing stock numbers with my store, leaving hundreds of items available for purchase when they weren't there at all. Looking around social media, I discovered this was common, but customer service said they'd get back to me later about it rather than having any clue about the issue. It would be days of work to manually edit all of these.
We've also had a lot more issues with orders. Just this morning I had to contact them over an order that hadn't been processed or fulfilled long past it's due date. There were no errors or information attached to the order itself. According to customer service, there had been a manufacturer delay, and then the item hadn't restocked yet. Not only was none of these issues told to me at the time, but the item had never shown up on my dashboard as out of stock at any point. Issues like these, with a complete lack of transparency, have become common. Pains me to say it, because I want Printful to be wonderful again.

Birch + Bat Studios
캐나다
앱 사용 기간 2년 초과
답글 Printful개 2020년 11월 18일

Hey there! Thank you for sharing your feedback with us, sorry to hear your time using our services hasn't been positive lately, but we hope to improve it moving forward!

We do take full responsibility for misprinted items as per our Returns Policy we will offer a reshipment or a refund if we find an error made in our fulfillment process: https://www.printful.com/policies/returns

As for the stickers not sticking, this should not be the expected quality and it seemed to be a faulty batch, we're very sorry about that, and we see a refund was issued already. We would like the product reviews to be truthful and describe the product as it should be expected according to our internal testing. Less than positive reviews are also posted as you can see on our product page.

We would like to ensure your time using our services is as best as it can be! Please send us your questions, feedback, or anything else at feedback@printful.com We'd love to hear from you!