Printful: Print on Demand , 리뷰 5,742개

전체 평점
4.7
평점 수준당 개수
  • 평점의 83%가 별 5개입니다
  • 평점의 7%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 5%가 별 1개입니다
2017년 2월 6일

Honestly, I am conflicted. I am very pleased with the customer service and have felt they truly have a genuine interest to make their customers happy. I have also been quite pleased with how easy their dashboard is. However, my major concern is with the quality of their leggings. I have ordered several samples and the print quality looks fantastic. I was also quite pleased with the quality of the material. The paramount issue involves two things......
1). the stitching along the crotch area doesnt seem to hold very well. 3 out of the six samples we ordered is already starting to come undone after wearing only once.
2). The lining inside the legging is white and shows through any legging that has a dark color (most especially on the black color).

To be fair, I haven't addressed the issue with them just yet. But I will be contacting them in the morning. I wish their customer service was more readily available as they seem to only stay open from 10:00 am - 5:00 (MST). I am hoping they will have a resolution to this problem.

Selu Alofipo Fine Art
미국
앱 사용 기간 거의 3년
2021년 5월 7일

Depending on what you want, you might find your self happy with you can do with printful. I would 100% avoid their embroidery. It is very unpredictable and doesn't seem to reflect the print area the designer shows. It would seem as though they have 0 quality control when it comes to what they send. I've had ordered sample of my own shirts only to have them come to me on the wrong garment in a color i wasn't offering. I've also had the wrong size shipped to me as well as my customers. If you're a gambler then I would recommend the bella canvas shirts as they seem to not fall apart or shrink. The color quality has loss and the detail will be lost on some of your designs. I would keep your hopes low and be surprised.

Dark Roast Cult
캐나다
앱 사용 기간 2년 초과
답글 Printful개 2021년 5월 9일

Hey there!

Thank you for taking your time to review us. We pride ourselves on providing quality products and are sad to hear about your experience. We will always take full responsibility for any fulfillment, stock, manufacturer errors made, and offer coverage. Make sure to submit a problem report or reach out to Customer Support via live chat or email support@printful.com so we can offer a solution.

-Liva

2018년 2월 26일에 편집됨

Printful is definitely stepping up their game! I used to hate this app but they definitely improved from last year. The only thing is limited colors and options for their European warehouse and prices are still high....

Worldwidedawah
네덜란드
앱 사용 기간 2년 초과
2023년 4월 15일에 편집됨

I first started printful in 2019, because they made dropshipping easy, they are trustworthy and they have one of the best apps easily. However, I am taking branding more seriously and i realize printful becomes less and less useful for anybody who wants to brand their clothes.

1. I find shirts that only offer outside labels. That means, you have your logo on the outside and another brands logo on the inside. That's like having nike on the outside and adidas on the inside. That's brand confusion.

2. And those same apparel models are offered by other dropshippers with the option to remove or peel away the inside tags and add your own tag. Why in the world would i pay for an outside below the collar print, when you still have the inside tag from another brand? Would you trust a person if they told you their real name was Paul, but then you see their ID and it says Jeff?

I am literally trying to use printful even though they are more expensive. But they don't take branding seriously imo. I moved printful up to 3 stars because they have excellent delivery track record and makes dropshipping easy, especially for beginners. But we would love to have the inside tag sorted out somehow.

Motivately.com
미국
앱 사용 기간 대략 2년
답글 Printful개 2023년 4월 11일

Hi!

Thank you for sharing your concerns.
Indeed, some products don't have the option to add an inside label, only an outside one for your logo. We are offering various different products in our catalog and while most of our customers are store owners, we still want to offer more product options for everyone and the tear-away label depends on the manufacturer and our agreement with the supplier. We continue adding more products with branding option. We sincerely appreciate your patience!
Prices in the industry have overall increased due to inflation, but we still offer various features for free (mockups, support, design generator, designs and cliparts).
We're thankful for the feedback you have provided!

2021년 7월 11일에 편집됨

Lately, they have been having issues with developing good products, some customers received bad printed products, shipping times are not as fast as they were, prices are expensive, I give them 4k per month and I don't get any kind of support from them, they haven't improved in any important aspect since months. I think if they keep treating customers like that they will keep losing them, but it's their business so. In my personal opinion a good company that is not taking care as they should.

ÚNICO
미국
앱 사용 기간 대략 2년
답글 Printful개 2020년 10월 30일

Hey there! Thank you for sharing your review! We're sorry to hear there has been some misunderstandings between our customer support and yourself.

I'd like to hear more about your experience, please reach out to us at feedback@printful.com We'd love to hear from you!

-Lauma

**UPDATE**

Hey there!

Thank you for updating us about your experience. We're extremely happy to hear that your experience with us has improved. We are looking forward to a long-lasting collaboration!

-Liva

Update:
Thank you for sharing your concerns. Please know that we are constantly working on adding new products based on the demand, you can also participate in this by submitting your requests on our feature request page (https://www.printful.com/feature-requests).
Regarding prices, our catalog has a wide range of products and prices but please note that there are no hidden transaction fees for any of our orders and we extensively test all our products to ensure the best possible quality for the product and the print. Also, the prices reflect our 24/7 support, free cliparts, designs and option to edit the designs with our generator.
You also noted quality issues and shipping time. Please know that we are constantly working on making improvements in both areas and we sincerely apologize if there hasn't been much improvement for your orders specifically but you can definitely reach out to our support team in cases when orders take longer to deliver or there are quality concerns. Your reports help us work on changes in our system. We sincerely appreciate your patience!

- Renate

2017년 11월 18일

Need to expand on your snap back colors like camo ext.

Cl Country Life
미국
앱 사용 기간 대략 2년
2020년 7월 10일

Ship times take forever and there is no live service. I'm about to leave after 18 months. Was a good service but now all I have are angry clients.

Super Living Today
미국
앱 사용 기간 거의 2년
답글 Printful개 2020년 7월 15일

Thank you for your honest feedback! We're sorry to hear the shipping delays with your orders.

Covid-19 has also affected delivery times worldwide due to border closures and limited cargo travel. This is not something that we can affect as it involves global processes and policies. While more flights are being scheduled, some delivery delay is still expected for the time being until the situation with the pandemic really improves. We have placed disclaimers on our site when placing an order as well as on our Covid-19 updates page about possible shipping delays (see here https://www.printful.com/covid-19).

We can be reached at support@printful.com and chat feature is available during US business hours on Mon–Fri. On average, you can expect a reply from our customer support team within 48 hrs.

I see you have been in touch with our customer support. I'll send you a follow-up email to make sure all your concerns have been successfully resolved.

Please let us know if you have any additional feedback, write to us at feedback@printful.com

-Lauma

2018년 8월 6일

products are good and integration with store is good. customer service is pretty bad. they don't give a crap about keeping customers happy. probably because they're the only reasonable option out there.

Airgeeks
미국
앱 사용 기간 거의 2년
2016년 7월 29일

Great quality but getting in touch with their customer service is a nightmare! One of our top selling products has had issues with not coming out correctly for the past few weeks, resulting in unhappy customers, and it's been almost a month since this whole ordeal started. Plus, they take so much money per print it's insane! For that price you'd expect better customer service.

That said, Jorge there has provided good service, but the design team is totally MIA. Disappointed with that for what we're paying...

Mashu Mashu
미국
앱 사용 기간 거의 2년
2019년 6월 22일

Submitting this review to get rid of the pop-up. But the apps good too.................................

Unified
영국
앱 사용 기간 거의 2년
답글 Printful개 2019년 6월 26일

Thank you for your review, we appreciate your feedback!

If you have any suggestions or questions for us, be sure to reach out at feedback@printful.com, we'd love to hear from you! :)

- Vita