Printful: Print on Demand , 리뷰 4,861개
Cost - can't beat free Ease of use - probably the most intuitive site out there Customer Service - REALLY sub par. Slow to respond in chat. Rarely respond to email. Long waits on the phone. Have never offered any viable resolutions to my issues. Speed of printing and delivery - slower than molasses. If getting things to your customer on time is a priority, this is not your service. Since Covid has struck, they've been worse than usual - and there's no customer service help to be found regardless of what channels you try to contact them on. Accuracy of orders - maybe 85% of my orders are correct? And Printful has yet to offer resolution to orders that were printed or shipped incorrectly.
Thank you for sharing your review with us! We are truly sorry to see your time at Printful hasn't been the best lately, but we hope we can improve it moving forward!
We also wanted to note that we pride ourselves in the high quality of our products and services, which is why we evaluate each problem report in great detail, to make sure that we provide you with the best services possible. According to our internal investigation, we see that all your emails and chats have been answered in a timely manner. Our support phone lines have been unavailable since the beginning of the year as we focus on assisting our customers via email and chat.
I have sent you a follow-up email directly so that we can gain more insight into your concerns and provide additional information and hopefully a solution! We hope to hear from you soon!
They have a wide variety of product options but I've found their customer service severely lacking. I won't make them my main source for that reason. * *The developer responded below and it's a perfect illustration of their failure to communicate. I have not asked for my order to be rushed, for a discount or anything else. I was only asking WHEN it was going to be done as we were past the deadline. I need to know when it's going out so that I can communicate to my customer.
Hey there! Thank you for your feedback. We are sorry to hear that our customer support doesn't meet your expectations. We've reviewed our communication with you and understand that you would like your orders to be fulfilled faster. Our current estimated fulfillment time is 2-7 business days for apparel and 2-5 business days for non-apparel items. This year we are also scaling up our existing fulfillment locations as well as opening another one in Texas to provide faster fulfillment speeds. Please don't hesitate to reach out to us if any of your orders have taken longer than the estimated fulfillment time stated above and we will do our best to get them shipped as soon as possible.
We're truly sorry to hear that you encountered these concerns with your order.
When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.
We're doing everything in our power to handle the order volumes as fast as we possibly can while persisting a good print quality.
Regarding your order, we see it's has been shipped. We hope the package is delivered as soon as possible!
Update 1/10/18 This place is such a joke. They screwed up a jacket for a customer then said it was because of my mistake when ordering. I reversed the charges on my credit card and after a week and screen shots of my order being placed correctly, they decided to credit me back after I said not to because I had already reversed the charges. Now I get a note from their fraud investigator stating I owe them the price paid plus $15 to pay for the chargeback. Not happening and i'll dispute that on my card as well.
Update 5/9/16 I took off another star today after another customer complaint (in a string of complaints) regarding the BAD quality of printing. The same printing that i've complained about for years from this company and each time get the excuse that it was a one time mistake.
This place has gone DOWN HILL. I've been using them since 2013 and the quality has gone down, the customer service has gone down, and the response time for emails has gone down. Seriously don't intend on getting a response back within 2-days. They send out "urgent messages" if something is wrong with your order or shipping address but it's not treated as urgent once you update. They don't let you know that an item is out of stock until the very last day of their 7-day shipping window so by that time, you look like an idiot telling your customer that their item is out of stock a week after they ordered it. I occasionally order test shirts just to keep up on their quality and EVERY one has had something wrong with it that they claim is a one time mistake. If their shipper loses a shipment, you get to pay to have another item shipped. Unfortunately, I am stuck with them for now.
Ever order takes 30+ days to arrive (if it ever does)
Web interface is poorly designed with nothing but white background washing out all the functions on screen to make ordering easy but since you have to constantly search around for functions its just too tedious to work with. They use DHL e- commerce shipping which is the WORST company to to logistics and freight with. Tracking information is too vague and items were lost. I will not be recommending Printful as they have proved to me how mickey-mouse this Print-on-demand company actually is.find someone local, get your stuff made and stock it yourself.
Thank you for your review, we truly appreciate hearing from you!
We take pride the the high quality services and products we offer, as well as our platform, so we're truly sorry to hear that you have experienced issues with any of these features and certainly appreciate your critique.
Shipping speeds depend on the shipping rate you choose upon checkout. Our shipping algorithm will determine the fastest, most cost-effective, and most reliable carrier (We work with DHL, as well as other carriers) for each shipment based on these factors: where it’s fulfilled, where it’s shipping, the selected shipping method, and the shipping speeds and prices of our carriers, you can see additional details on this here: https://www.printful.com/shipping
I will reach out to you directly in a bit, to address your concerns in mroe detail!
I hadn't had many issues with Printful up until this Pandemic happened. Unfortunately it seems that this pandemic has caught them off guard and now they are in over their heads. They went from the normal 3-5 business days to 7-10 business now I've recently been informed that is has been extended even further to 15-20 business days. That's almost a whole month in real time to a customer. No customer wants to wait that long. If they were ordering something from China or somewhere else overseas then that's to be expected but not from somewhere on US soil. I was told that during this time they're only operating out of 2 of their facilities with minimal staff while they've closed the other facilities. I'm like, "Hello, you guys are a fulfillment company... closing your facilities should not be an option when you have thousands of customers depending on you to fulfill their online orders!" Our customers are placing orders with us everyday and we're submitting those orders to Printful everyday so it's only making them even more backed up with orders... everyday! I also, hate how they will fulfill orders in a random order meaning they will fulfill an order that I submitted a a week ago when there are still lots of orders that I submitted a week before that waiting to be fulfilled. That makes no sense to me and it's not fair to the customers still waiting while another customer who ordered a week after them gets to receive their order before them. What happened to first come, first served? When I ask them to please fulfill my older orders because they are top priority, they give me some lame excuse about their policy then all of a sudden I have to cancel an order from 2 weeks ago because they refused to do what I asked. Great customer service means listening to your customers and trying to handle their orders the way they would like you to do so. We are the ones in direct communication with our customers. Printful doesn't know when a customer is threatening to cancel their order if it doesn't get fulfilled soon so that's the reason I'm reaching out them to in the first place. Doesn't seem like they care if you're not a huge customer to them. Overall, there has to be a smarter way for them to operate business. As big as they are, I would think they would know how but I guess not. They went from extending to 7-10 (3 day time span) to 15-20 (5 day time span) business days in less than a month. They had the nerve to tell me that they have everything under control... well it sure doesn't look like it. Men lie, women lie but numbers don't. Having things under control would not result in the fulfillment times getting longer and having to disable sample orders so they can focus on fulfilling the regular orders. Since no one knows when the pandemic will ever be over, what's next 25-30 business days?? Printful needs to fix this issue fast. I can't keep having to cancel orders and losing money because customers are tired of waiting.
5/11/20 - My reply to Printful's reply from 5/9...
Just like I guessed it, their fulfillment time has now been pushed back even longer to 20-25 days. I encourage anyone who is thinking about using Printful for t-shirt fulfillment right now to ask yourselves if you are ready to have your customers wait a whole month for the t-shirt(s) they ordered? Printful has not been consistent whatsoever since the Pandemic started. The moment you have updated all of your customers on one extended time period, Printful comes right back and extends it even longer then expects you to go back again and inform all of your customers about the newly extended time frame. This is not fair to my customers who start to feel like they are being "BS'd around" because they are being told one extended time and patiently waiting then being told a week or so later that the fulfillment time will be even longer. That doesn't help the future of my company one bit nor does it help me gain repeat customers. Who wants to put the trust and reliability of their company in the hands of another company who isn't upholding their end of the bargain? Nobody that's who! It really feels like Printful is using this pandemic as an excuse to prolong fulfillment instead of prioritizing getting orders out in a timely fashion. As you see in Printful's response that they are working hard to get the orders out in a timely fashion well from my experience, there is absolutely NO truth in that statement... it is completely false. I'm so tired of having to email and message all of my waiting customers and inform them of the new and even longer extended fulfillment times. It has caused some customers to cancel their orders and demand refunds and I can't afford to keep doing that. I'm in the business of making money not losing it all because the fulfillment company is taking forever to fulfill the orders. I recommend anyone looking to sell t-shirts online to either find you a local print shop with DTG printers who can fulfill your orders quickly or invest in your own DTG printer and fulfill your own orders. I'm personally looking into both of those options. It's not cool to be at the mercy of a large fulfillment company, not have any kind of control over how quick your orders get shipped out and not be a priority whatsoever. I'm so over it.
Thank you for your review and for your feedback on our fulfillment times.
We're sorry to hear that your experience with us has not been great, but we hope we can improve it moving onward.
To give you a short summary of the past estimates we've offered: our average fulfillment times for custom products used to be 2-7 business days for apparel and 2-5 business days for non-apparel orders, you can see what goes into these estimates here: https://www.printful.com/faq/getting-started/6-how-long-does-it-take-for-my-order-to-be-processed-
Although the majority of orders was shipped out within 4 business days, we did not guarantee fulfillment times faster than 7 business days. unless you used our warehousing services, in which case we would be able to fetch the already printed and fulfilled items and ship them out within a couple of business days on average.
Unfortunately, the global pandemic has also hit CA and NC, which is where we have two of our fulfillment locations and the government has issued the "Safer from Home" orders, which means that we've had to limit our production at these facilities and distribute incoming orders to our other (MX and EU) facilities, as well as look for backup facility options.
This situation is very dynamic and updating constantly, you can see the very latest Covid-19 updates and fulfillment estimates here: https://www.printful.com/covid-19
We're doing the best we can to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind.
We recommend checking out our advice on how to handle this crisis as an online business owner in our blog: https://www.printful.com/blog/covid-19-and-online-stores/
and on YouTube: https://www.youtube.com/watch?v=2vYp4iBq4UE
Feel free to also reach out to us at firstname.lastname@example.org, if you have any additional feedback, as well as any questions or concerns!
Extremely slow fulfilment time (more than 11 days!) Our test order has been marked as "Printing" for the last 11 days, they promised it would be fulfilled and shipped last Friday. Now they have told us that they have to print it again due to an error at their end and that it will be fulfilled soon!?! With the delivery time on top, an order with Printful will take nearly 3 weeks. Slow and unreliable. Not recommended!
BEWARE. This print on demand company has a lot of hidden fees. Some our products ended up costing more than we sell them in our store for because Printful would decide to ship them from one of their locations in another country resulting in higher shipping costs and a VAT tax all at our expense without consent or verification. They'll charge your card and refuse to cancel the order or refund you. There are so many other print on demand companies that don't trick their customers into paying more and have ultimately better quality product and customer service.
Thank you for sharing your review! We are sorry to hear your time hasn't been the best lately, but we hope to improve it moving forward!
When agreeing to use our services you have agreed to our TOS Section 1. and 5.D, you can find this information here: https://www.printful.com/policies/terms-of-service.
Order routing happens automatically using an advanced algorithm to ensure your customers can receive the orders in a timely manner. For example, orders shipped within Europe will be fulfilled in one of our EU facilities if we have the stock available.
We also have this information available on the pricing tab in our Product & Pricing catalog as well as in our FAQ's: https://help.printful.com/hc/en-us/articles/360014068659-Can-I-choose-where-my-products-are-fulfilled-
I understand how this situation can be unpleasant for you and I have reached out to you directly to gather more information and hopefully, we can find a solution!
They took away the option to manually fulfill in addition to send to Printful. Horrible update. It's not good if you keep some inventory and send some out for fulfillment.
UPDATE AGAIN:6-12-23 Delivery Delays??? 6 months later still no contact from support about any issues at hand WOW
I have been trying t reach support for weeks. You state that you have live chat but I have yet to ever reach Live Chat. I have a business question and I need to reach a live agent. HOW do I do that? I clicked the bottom right and asked for support and this is what I got. How do I get in touch with Printful support?
Get in touch with our team using any of the contact methods below.
Live chat: use our chat widget in the bottom-right corner of any printful.com page.
Printful app chat: go to Settings, click on Customer support > Support chat where you can also upload photos straight from the phone if necessary.
Email: send an email to email@example.com
Please Reach Out To Me ASAP.
UPDATE: Couldn't figure out why I wasn't selling and would get the occasional message about weight. So I looked to see what shipping weight for 1 tumbler is and they have it set for 11.25pd and one is even 16 pounds! No wonder my tumblers aren't selling. I have tried to reach out to customer service but there is no live chat that I have been able to fund. Printful if and when you see or read this please reach out to me so we can get these issues resolved. Also is there a reason why you aren't showing up on my vendor list?
Thank you for your review! I'm very sorry to hear that your experience with using our services during this difficult time has not been pleasant! I completely understand how frustrating the delivery delays are. It is true that we have seen slight delays caused by Covid-19 + holiday order influx on average. We also suggest communicating these delays to your customers to help manage their expectations during this time.
I understand that you had some concerns about your orders. It is important that you receive high-quality service from us and we definitely want you to have a positive time using our services!
We would like to look into the communication you had with our Customer Support team and make sure the issue is addressed. Please provide information on your experience with our customer service by sending details to firstname.lastname@example.org, we would appreciate hearing from you!
Thank you for your feedback. We're glad to hear about your positive experience and hope to continue providing our best support! :)
If you have any questions or concerns, please don't hesitate to reach out to us!
We are updating our review to 1-star and are convinced that the majority of the reviews here are about the app and have not actually sold anything. Nearly every order has had a mistake. Printful always agrees to fix their mistakes but taking the time to get this right sucks. They don't calibrate printers which is basic operation so consistency problems on the easiest jobs. There is no quality control as a matter of fact it is obvious a person does not even look at the result or the product would not ship. We have made an embarrassing mistake and are removing this ''partner'' and getting back to 100% quality products from Idea Chíc.