Printful: Print on Demand , 6 135 vurderinger
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Etter vurdering
The Printful app is very user-friendly, it's easy to create new products and very easy to sync these products with the Shopify store. The customer support team on the other hand is why I'm giving this app a 1 star.
I was excited to us Printful for my dropshipping business. After ordering my first customized product and paying extra for shipping to get it quickly, I realized how unreliable this service is. DHL is claiming that they never got the package from Printful and Printful is claiming that DHL lost the package.
It's been 21 days since the order was shipped and Printful in now asking me if I want to re-order or get a refund. There are other Print on Demand services in the Shopify app store other than Printful worth checking out.
Hi, thank you for your review! We appreciate hearing from you!
We're very sorry to hear that there was an issue with the delivery of your order. Your order was handed off to DHL so that they can deliver the package, however, it appears that the package wasn't scanned at first, so no additional tracking details were available on their tracking page. Although we trust the carriers we work with that they will deliver the packages in a timely and safe manner, unfortunately, on rare occasions, delivery delays can occur due to unpredictable circumstances.
In case you notice that an order hasn't been delivered and it is past the estimated delivery date, you can definitely let us know so we can take a closer look at the situation and help resolve it.
We see our team was able to offer a remedy for the situation. Hopefully, there are no further orders that encounter a delivery delay and you receive them with no issues.
If you have any questions or feedback regarding this order, surely let us know by sending a message to feedback@printful.com.
App was great until I enabled the Pro trial. watch the end date because they will refuse a refund request.
Hi there!
Thank you for your review and for taking the time to share your experience!
Please note that by activating the free trial, you had to confirm that you agree to Subscription Terms of Service and the fact that at the end of the free trial period, you authorize Printful to automatically charge the subscription fee. Furthermore, according to the Subscription Terms of Service (https://www.printful.com/policies/subscription-terms-of-service) Section 4, You may cancel your Paid Subscription at any time; however, there are no refunds for cancellation.
If you have any questions or additional feedback, please reach out to us directly at feedback@printful.com, we would love to hear from you and assist with your concerns!
- Elina
Hi there!
We're sorry to see that your experience hasn't been positive. We'd appreciate it if you could reach out to us at feedback@printful.com and add a comment on the situation so we know how to make it better.
Thank you for your review! We’re always working on improving our services and we’d be happy to hear your feedback and suggestions further, could you please reach out to us at feedback@printful.com.
Hi there!
We're sorry to see that your experience hasn't been positive. We'd appreciate it if you could reach out to us at feedback@printful.com and add a comment on the situation so we know how to make it better.
Hi there!
We're sorry to see that your experience hasn't been the best. We'd like to look into it and see what we can do to improve. Please reach out to us directly at feedback@printful.com
Hope to hear from you soon!
Thank you for leaving a review! We're sorry to hear that you had a disappointing experience. Please feel free to reach out to us via email at feedback@printful.com if you'd like to discuss your concerns further.