Omtaler (6 406)

Samlet vurdering
4,7
Antall per vurderingsnivå
  • 83 % av vurderingene er 5 stjerner
  • 7 % av vurderingene er 4 stjerner
  • 3 % av vurderingene er 3 stjerner
  • 2 % av vurderingene er 2 stjerner
  • 5 % av vurderingene er 1 stjerner
20. april 2022

フルフィルメントについてや発送についてなどの説明が非常にわかりにくいので、誰でも理解できる内容ではないので素人には不向き。問題となっている点については表記されるのでわかるが、その対処法がわからず毎回理解できていないまま進んでいるので不安が大きい。

BENETIME
Japan
Rundt 2 år bruker appen
Printful svarte 21. april 2022

レビューの追加ありがとうございます。プリントフルのご利用において問題が生じ、ご満足いただけなかったとのこと、大変申し訳ございませんでした。
早急に弊社チームよりご連絡させていただきます。

Redigert 12. juli 2021

So, I decided to leave a review because I just got super annoyed. To say it upfront, printful is not a bad service by any means, but hella expensive and I expect at least some decent service for the costs. So, I basically placed a sample order to check the quality of a product and got my 1x per month 3 item per order discount. Which is a joke in terms of savings considering I don't need the product and it's just a check. Anyways, I realised that I like to check a few different products and contacted their support if the order can be edited and some products can be added. Not possible because already in production (not shipped yet). Well, ok, so I asked for a discount code - Also not possible because I can only order samples once per month. How about the sample discount for 2 other products I still didn't use? Doesn't matter. Ok, fine, doesn't matter do me either, here is your review. What a joke, spend $100 on 2 product samples to check their quality and throw them into some corner afterwards. Could have bought some HUGO BOSS stuff for that price. Edit: This is just getting better, I actually still had an order discount for this month left but the customer support didn't even care to point this out besides all the talking we had. Congrats on terrible customer service. ----------------------------- UPDATE: - It's getting even better, I ordered 2 sample orders and seems like 1 of them got lost after being finally shipped after almost 2 weeks. First order took 10 days overall and on the second order which already almost took 30 days. So I told the support to look into the order and they are like "oh, yeah sorry it's late, yada yada, please wait, deliveries sometimes take longer". A 50% failure quote for me without any replacement offer even if it's obvious how terrible the service was for this order. I had to chuckle when I found out, this company is a bad joke for their outrageous price point. --------------------- Update 2: You guys are hillarious. I understand you're just doing your job here and were told to reply in certain ways but I mentioned that the order was in production for 2 weeks before even being shipped. So even here the response is flawed. Good grief, please let your higher ups know how trashy your companies service is, less struggle with most chinese suppliers I worked with - what is quite an accomplishment in itself.

Pawskie
Tyskland
Rundt 2 år bruker appen
Printful svarte 17. juni 2021

Hi there,

Thank you for your review!

We understand that our prices may not be suitable for all our users, but we consider them fair taking into account that they cover the costs of the products, printing and fulfillment, the features on our website, and the free integrations we offer. However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible.

Regarding sample products, the limit of sample orders depends on your account and your activity/ number of sales. Your monthly sample order limit grows with your store. Please find out more on samples on their limits here - https://help.printful.com/hc/en-us/articles/360014067959-How-do-sample-orders-work-

Update:
We are sorry to hear that your experience with our Customer Support hasn't been the most positive this time, and we hope that we can improve it moving forward.
I was unable to find you in our system but would love to gather more information on your experience. We take pride in our customer service, and we would like to have a chance to investigate our communication in more depth. Please provide information on your experience with our services by sending details to feedback@printful.com, we would appreciate hearing from you.

Your feedback is important to us and helps us improve the quality of our services, as well as our communication with you.

- Elina

Update:
Thank you for sharing your concerns! Please know that we estimate the fulfillment time to be 2-7 business days but since we are a stock on-demand company, there can be some delays due to restocking. We always do our best to fulfill all orders as soon as possible and in no way we would want to inconvenience you. Please note that shipping is done by our partners and the shipping time heavily depends on your location, weather, and other factors.
We sincerely apologize for the situation you had to experience with your orders! Please keep in mind that based on our policy, we will take responsibility for orders that don't get delivered due to the carrier's error if you reach out to our support team. You can also check in with us directly at feedback@printful.com

- Renate

Update 2:

Hey there again!

Thank you for your feedback. We are happy to look into the reasons why your order took longer to be fulfilled than our estimate. However, we haven't been able to locate you in our system and would greatly appreciate it if you could follow up with us via feedback@printful.com. We would like to review your experience with our services as we always look for ways to improve.

We are sad to hear that our services didn't meet your expectations. We understand that you need to do what is best for your business and we wish you all the best in your future endeavors.

-Liva

14. april 2021

Great items, I love it. Recommend 100% will buy again. Thank you very very much for my order. Highly recommend www.golddiezart.com

Golddie Z Art
Storbritannia
Rundt 1 måned bruker appen
22. mars 2018

Incredible app! I had worries about the delivery and quality but (for now) they are as good as they say, no problems. And now they are adding great features such as backpacks. All over we are very happy with Printful, we only hope they add jackets, leather jackets, wind breakers and all over printed longsleeves or sweatshirts.

Gio 1998
Spania
Rundt 1 måned bruker appen
22. mai 2018

Awesome! Much better than the other POD App

My Teesquare
Filippinene
Rundt 1 måned bruker appen
6. mars 2022

Everything is almost perfect just wish I had a little bit more flexibility for customization on certain products. Great app and easy to use.

King Of My Way, LLC
USA
Nesten 2 år bruker appen
9. oktober 2019

It's easy to use. I wish there was a way to save what you are working on so that you don't lose it if you don't finish it right away! Maybe I just haven't figured out how to do that yet.

Treat Party Boutique
USA
Nesten 2 år bruker appen
Printful svarte 9. oktober 2019

Thank you for your review, we appreciate hearing from you!
We also appreciate your suggestion and you are absolutely right in your description of how product and design creation currently works in the mockup generator.

I invite you submit this idea to our feature requests for a community vote. You can do that here: https://www.printful.com/feature-request

Feel free to also reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns!

- Vita

26. oktober 2019

Great app with a ot of prducts: I am missing some products easy to manufacture (I think) like rubber bracelets or neck key holders or card holders for events. Keep it up.

The Palm
Spania
Nesten 2 år bruker appen
9. september 2022

I'm really happy with Printful so far! I feel genuinely excited to design, test and offer products to my collectors designed with my paintings! Good quality so far, good customer service, and fun!

KmBerggren Motherhood Art
USA
Rundt 1 måned bruker appen
17. mai 2022

Incredible and very easy to sync inventories and new product offerings. I now have a mug collection on all my sites.

Cyclerwriter Coffee and Espresso
USA
Rundt 1 måned bruker appen