Omtaler (6 469)
Raffiner
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Etter vurdering
I love Printful! Their product quality is outstanding and their website is easy to work with. Their customer support is also stellar.
HORRIBLE guarantee product arrival. We ordered sample product for our business; hat, hoodie and tank top. Tank and Hoodie were bundled together and hat shipped separate. However; they listed same tracking number for ALL items. Hat and Hoodie were NEVER received BECAUSE the hat tracking number showed as delivered and received...well NO SHIT!!! The hat did arrive, not the other products! Printful refuses to provide items or refund money; therefore, they get shitty recommendation and this awesome review.
Don't use them. Pulling our business.
Awesome customer service...cannot say enough....great selection of products Just wish they had more gym type bags, and perhaps some other athletic apparel
When it works the way it's supposed to, it's fantastic. Unfortunately it is unreliable.
Multiple times I've had orders that have made it through part of the fulfillment only to get lost. When this has happened, I've had to contact customer service to check on the existing item. Sometimes that fix it immediately, other times they tell me there's no issue and it takes several times to contact them. Not worth the hassle of inconsistent fulfillment.
Thank you for your review!
We're truly sorry to see you've encountered these concerns with our services and I wanted to let you know that we truly appreciate your feedback, as this allows us to improve the quality of the services we offer.
We take about 2-7 business days to create apparel products (t-shirts, etc.) and 2-5 business days for non-apparel products (posters, etc.). Then you should add shipping times on top of that. You can open up the order in your Printful Dashboard to see its current status and whether it's been shipped.
This does not happen frequently, but sometimes orders can go missing in transit. If this happens, we are happy to issue a refund or a reshipment of the order, you can see more on this in our Return Policy here: https://www.printful.com/policies/returns
Feel free to reach out to us at feedback@printful.com, if you have any additional questions or concerns, we'd certainly love to hear from you!
- Vita
The store does have great products and is very useful. However, the measuring tool is off-centered and has been shipping with the logo out of place which is ultimately affecting our customers. Aside from that, the customer service for Printful has not been helpful and very argumentative. It is a shame because I do enjoy this app.
Update:
Along with the previous issue, Printful lost an order that was supposed to be shipped and did not refund the order nor apologize for messing up the order. If I could give this app 0 stars I would. Please be better.
UPDATE:
Printful does not inform you their products are "sold out" until your customer orders. Which means you have to tell your customers the product is sold out. Why doesn't Printful tell you their product is no longer available well before someone orders? I would use another third party to supplement your needs....
Hi there, thank you for your review! I'm very sorry to hear that you've had an unpleasant experience with the placement of the prints!
I see that you have submitted a problem report about this error and our team was able to assist with it - thank you for taking the time to submit a report as this helps us understand the quality concerns better.
While it is possible to center a print file in the mockup generator, the generator will not be able to center the design within a file. This means that if the design itself isn't centered in the file, our generator will not center the actual design, it will center the entire print file based on the width of the file.
It is important to make sure that the design is centered in the file prior to uploading it or centering it manually in the generator so that the prints are centered on the finished products as well.
We certainly take responsibility for errors that have happened on our end and in cases where better print results can be achieved by making changes to a file or a product, our team will provide suggestions for what can be improved.
If you have any questions or concerns about our platform or anything else, feel free to contact us at feedback@printful.com!
Update:
We're very sorry to hear that a package has become lost in transit! We trust that the carriers we work with will deliver the packages without any damage and within the estimated delivery timeframe. Unfortunately, on rare occasions, packages may get lost during delivery due to unpredictable circumstances. We understand that this can be an unpleasant situation and we do take responsibility for orders that have become lost in transit due to carrier errors, however, claims for lost and damaged orders have to be submitted within 4 weeks after the last estimated delivery date as per our policy.
Since more than 4 weeks have passed since the last estimated delivery date of your order, our team may not be able to offer a refund, but we'll follow-up with you via e-mail and we'll assist in resolving the situation!
Update: In case there are stock issues with a product, we would let you know by sending a notification that the product is either temporarily out of stock or discontinued. This way, you can take the time to prepare and decide whether you will removed the product from your selection or replace it with an alternative.
Unfortunately, rarely, there might be cases where our suppliers have run out of stock of the item suddenly. In these cases would reach out to you about the affected order to inform you about the situation and you will be able to decide how to proceed further. I definitely understand that it is not pleasant to encounter a sudden stock issue and we try to notify you as early as we can if there is any problem with the stock of the product. I see our team has contacted you about an affected order and has offered some possible solutions. We do apologize for any inconvenience this has created!
- Zana
You get your money for nothing and your ships for free
I'm a UI/UX Designer and i can tell that is really seamless the integration with Shopify, good UX, very user friendly, well done!
Love this app so easy to set up fantastic to use loads of options.
Looks good and now my store os coming along just nice with these high quality products thanks heaps @printful
I have been using this for a while and I like how fast and easy it is to make t-shirts. I wish there was a bigger print space so I could put more stuff on the shirts.
So simple its ridiculous! It could not be more user friendly, from mock ups to the more detailed work, theres more than enough helpful videos about everything if you need any assistance.
Thank you for sharing your feedback with us! We are so glad to hear that your time using our app has been positive!
If you have any additional questions or feedback, feel free to reach us at feedback@printful.com We'd love to hear from you!
-Lauma