Omtaler (7 243)
Raffiner
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Etter vurdering
Serious lack of customer service! When launching a tshirt printing company I assumed it was best to go with a larger company to allow less worry on my part on working out back end logistics with a smaller, local company. I was so wrong!
It wasn't uncommon for my customers to wait 2 weeks or more for a simple tshirt! When attempting to contact Printful for an update, it typically takes at least 24 hours for an email response, and don't bother trying to chat them through they're website, they're never on.
In addition, two of my customers received low quality/damaged products and Printful asked for clearer pictures of the damage. How does that sound...hey Mr. Customer the damaged product that you received, I'll need a clearer picture of the poor quality before I can reimburse you?!?! JUST TERRIBLE! One of my products was also returned to them and THEY provided the wrong return address and won't reimburse now that the package is lost in the mail with nowhere to go.
I have never been so surprised with customer service, it's like trying to deal with a bad telecommunications provider! I have since gone with a small local company who treats me much better and I also have the satisfaction of helping out another small business owner. AVOID THE PRINTFUL AT ALL COSTS!
Perfect for my business. UI =100%
Amazing Service and Quality. Essential.
Great app and super straight forward! Really excited about diving in and creating my shopify store!
This app maybe the fastest response I can get. Great! This app maybe the fastest response I can get. Great!
New to this integration (and to POD in general) but blown away so far. Rock-solid sync and powerful options.
Great company. Always fixes any issues that may arise.
Absolutely wonderful company, I have ordered several items from them and they never disappoint. If they ever mess up on anything they will fix their mistakes for free. Printful is the only company I use for the fulfillment of my products.
easy to set up but sometimes doesn't work and the support confirmed this when my first order didn't make it from Shopify to Printful and they told me to just process it manually because this sometimes happens.
Hey, there!
Thank you for your feedback. There could be many reasons why the order didn't import, and we're sorry that our support didn't take additional time to investigate this case. All orders should import into Printful automatically, and in very rare cases, you could be asked to place the order manually.
We see that you mentioned that it was a test order, and the order status was "'being fulfilled." Test orders created through the Shopify account won't import into Printful. Orders status for order import should be Paid and Unfulfilled. We don't recommend requesting fulfillment on the Shopify side as it won't push the order to Printful, and we won't be able to import it automatically either.
Please reach out to us via feedback@printful.com, and we will gladly investigate and provide additional details.
-Liva
I am using printful to create a small business for my new brand. It has the best tools for designing and seeing mockups that I can find. I only wish it had a few more mainstream products that some of the other apps carry. Their customer service when I had an issue is top notch!
Hi!
Thank you for the positive review. We're glad to hear that you have enjoyed our services and we hope for successful future collaboration!
- Renate