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I know I should have given 5 stars. (this is a 4.5 stars review)
Great team with great customer support. the only reason for the missing half star is for the technical side in regards of the bulk duplicating and the possibility to save a print file broken apart as in its original format when created (and not merging it in one file)
I already submitted a review asking for a duplication feature and got taken in consideration and quickly made such feature available. now time to review the bulk duplication process...
Thank you Printful ! Flawless !!
Thank you for your review, we appreciate hearing from you!
I hope you enjoy our new feature that allows you to duplicate previously created products and if you encounter any questions or concerns while using it, be sure to reach out to us via live chat for help.
I also wanted to let you know that you can use our Mockup Generator to create and download your design files for future use, you can find it here: https://www.printful.com/mockup-generator
If you have any additional feedback, be sure to reach out to us by sending an email to feedback@printful.com!
- Vita
This is an update to my previous review:
The Printful customer service team really restored my faith in them again and dealt with my complaint effectively and professionally. I've read some negative comments regarding Printful's customer service, so didn't have high expectations, however, it was fantastic! I received my ordered samples and the prints came out perfect!! I hope that all of my future orders will carry the same level of quality print! Once this has been proved I will give a full 5* review!
Thank You Printful.
The Printful integration and ease of use are amazing, as is the quality of the their t-shirts. Unfortunately this is where it ends. I'm a new business and have already experienced issues with print quality that have made me lose confidence in this Company. My sample orders of simple white text, printed onto black and navy shirts are gritty, rough and not pure white (the shirt is actually visible through the ink). I've recently placed one of my first customer orders and the print quality on the hoodie is completely embarrassing (I've had to give a refund). Printful customer service have told me the the print would look 'Vintage' because the hoodie is not 100% cotton! I am very disappointed and will have to consider looking for a new supplier, as Printful seem unable to cope with recent demand (due to Covid) and my business will suffer as they are outsourcing other printers (they've even recently stopped sample orders). I had another order sit waiting for fulfilment for 8 days, which is not acceptable. Printful will ruin me before I've even had the chance to establish myself. Finally, the cost of items once VAT and shipping are added on is just a no go! There will never be any profit to be made and there is no way I will increase my prices to accommodate this with the low level print quality being produced. The only profit makers here are Printful!! Mockup Generator is the best and very simple to use.
Update:
Hi, thank you for your updated review! I'm glad to know that we were able to assist and your samples have arrived looking perfect! We're happy to have you as part of Printful and I'm sure that there will be no issues in future orders as well :)
If there's anything we can help with, let us know anytime at feedback@printful.com!
Hi, thank you for your review! We really appreciate hearing about your experience with our services and products!
I’m glad to know you’ve had a positive time with using our integration and with the quality of shirts as well!
Since the products we offer can be different fabric blends as well as thickness, there can also be difference in how the ink adheres to the actual material and how the material influences the final look of the print. We generally recommend ordering samples to see if the actual product as well as the print result is what you are looking for.
As for VAT and shipping, these costs are not calculated into the product price and will be additional costs when checking out an order. You can take a look at our shipping costs for products on this page https://www.printful.com/shipping and read more about taxes right here https://www.printful.com/faq/taxes-and-billing.
Regarding the fulfillment times, due to the global situation with Covid-19, we are working at a reduced capacity at some of our production facilities. While we are working as fast as we can to fulfill all orders, delays can be expected. To help us manage the order volume, we are using services of other facilities, so that the orders can reach our users faster. We have also temporarily disabled the sample order option so we can prioritize regular orders and keep up with the demand. We are keeping our customers updated on our Covid-19 updates page https://www.printful.com/covid-19. These are extraordinary times for all of us and we hope to return back to our normal fulfillment times very soon.
I'll shortly follow-up with your report about the quality of the received product to further assist with resolving the situation!
- Zana
i would suggest lowering the prices, a little, i believe they are a bit to high, if you add it to, shipping, and design etc. you either make very little to no profit, or you have to skyrocket your prices to make some profit.
Its great however I think the designer should be able to work on new products using the app on the go.
Solid UX and extensive, growing list of products. Great customer service as well.
In short, it runs so well that it's my sole POD app.
Only minus point is because of some rigid rules for sample orders.
Thank you for your review, we appreciate your feedback!
We would be more than happy to check in with some additional details on your concerns related to the sample order option we offer, so feel free to reach out to us at feedback@printful.com with any concerns or questions you may have, we'd love to hear from you! :)
- Vita
Good app, easy to use once you have done a few designs. Easy to change variants. Product selection is good. I like it.
super handling in der App, bisher keine großen Probleme gehabt
Versandpreise könnten klarer genannt werden und das Personalisierungstool auch für Frauenshirts zeigt dann als Mockup im Warenkorb einen Mann an, das konnte ich bisher noch nicht beheben
Very good app. allowed me to create my store in a very short time. Shipping may use some work though, I wish orders are delivered faster. It takes a while.
It would be nice to be able to change the mockups if you accidental choose the wrong one, with ease.
Easy to use app. I only would like to see that I can upload and create multiple designs in a batch. I have 80+ designs which I need to produce per product.