Printful: Print on Demand

Can I do almost everything I want to do? Mostly. Am I ultimately happy with Printful? No. If you want to create and sell basic medium-quality items across a broad spectrum of products, you're covered. But if, for example, you want to produce super-high quality items that truly represent your brand (I'm an artist), then you're out of luck. The product creation UI is utilitarian at best. File uploads limited to 200mb, print quality limited to 300dpi (including posters), customization tools that only allow for the most basic and sloppy placement options - there is no pixel-perfect placement, there is no actual product measurements, you can't turn snapping on/off, etc. - no undo, no saving state, etc., and so many other limitations that it's an overall frustrating experience. And when you have a complex problem you can't count on customer service. When some of my art was printing pixelated I was first told "it's your art" (it wasn't), it's an anomaly (it wasn't), and then... "We don't know what happened, but it won't happen again" (it did). If something is damaged in shipping they easily take care of it, but anything beyond the most simple issues are challenging to solve. And oh... they ship products to customers via DHL, at least in the US. Yes, really. With all that said, there isn't another service that has the overall offering of Printful and it has one of the best integrations with Shopify, so it's the devil you know. I'd switch if there was something across-the-board *better*, but nothing is decidedly better across the full spectrum of Printful's offerings.

Really impressed with their quality of work, and I absolutely love that I can get such a wide selection of American Apparel (and specifically organic cotton) products. My store has an emphasis on ethical and sustainable sourcing, so this makes it possible to use Printful products in my shop. Great job!!!

This is what you can expect:

ANTONIO: Shopify CS
STEPHEN: Shopify and Printful Customer

Antonio L: Hi Stephen, What's up? :)
STEPHEN: Hi Nick, I’ve just refunded my first refund. Order 1012. When I did that, does Printful also get notified and is the order then canceled?
STEPHEN: It was a “medium suspicious” order
Antonio L: Depending on the printful sync setup, I'll check that now, hold on :)
STEPHEN: thx
Antonio L: The order is pending, I'm now checking if there;s a way to cancel the order
Antonio L: Upon checking, printful doesn't have a cancellation feature, I suggest you can reach out to the customer and notify them that it looks like the credit card has some issues so maybe they can reinstate it.
Antonio L: You can learn more about that here
STEPHEN: Wait, from the link yuo just sent over it says “You can before the status of the order is changed to, “being fulfilled.” It wasn’t being fulfilled. It was still pending. And what do you mean Printful doesn’t have a cancelation feature? They’re unavailable now. And I have reached out to the customer—following Shopify’s guidlelines for security risks which is why I’m talking to you now.
Antonio L: It seems that the order is actually already "being fulfilled"
STEPHEN: But yu said, and I saw: “The order is pending, I'm now checking if there;s a way to cancel the order”
Antonio L: Yeah sorry that was my bad, what I meant by pending was that, the "being fulfilled" status
STEPHEN: They have NEVER moved this fast.The order came through aat 3:49 on Saturday. I immediately contacted Shopify out of concern to WHY this sale had been marked “medium risk of fraud”. As a partner of yours, and after I—your customer—followed your directions—I would think that this would negate anything having to do with Printful. They are your partner.
Antonio L: Alright let me look into that
STEPHEN: You can check with Sydnee C—she’s the one who told me how to do all of this.
Antonio L: Thanks for that info, I'll take a look at your conversation with Syndee C.
Antonio L: Still checking your account to see what best resolution I have for you, thanks for staying connected. I’ll be back in a bit
Antonio L: I do apologize on behalf of my colleague, I've checked the previous chat with Syndee and it seems that she mentioned this issue was going to get escalated, so I'll try to reach out to Sydnee and see what the status is for this refund
STEPHEN: I believe, the issue being escalated was an error msg from connecting my PayPal. I need to know that when I refund an order suspicious of fraud “says Shopify”, that Shopify has my back both with me AND partners. This is INSANE.
Antonio L: Alright I understand, I'm still checking what I can do regarding this.
Antonio L: I suggest that you can reach out to the customer for them to speak with their bank since the bank has the ability to refund this for them since on our end and on Printful's end this is already being fulfilled.
Antonio L: I do understand that this may be a bit of a hassle but this just happens for the security of your account
STEPHEN: Shopify told me this transaction was at risk of fraud. I followed Shopify’s instructions https://help.shopify.com/manual/payments/shopify-payments/fraud-prevention#search-email . All of them. The person who placed the order—from Kuwait—never answered their phone or email—they DO NOT EXIST! I did nothing wrong, in fact I did everything I was told to do. I suggest that SHOPIFY work this and ANY of these types of situations out with Printful. Printful has been a huge pain in the ass since the beginning…doing mediocre work and is completely inflexible with customer service. I had 3 out 10 orders returned of my 1st 10 sales…they blamed it on my files. I sent the SAME files to another printer and they cam eback BEAUTIFUL on THE SAME material. I ABSOLUTELY DO NOT accept this and would like to speak with your superior on the phone.

The wait times have just become horrible. It has made me look extremely bad as a seller and lost clients. I've had to respond to so many messages and some not pleasant from some clients or now former clients. I understand the virus delay but a month plus is just absurd. I have another company on my site that does the same drop ship for me. They have been shipping on a normal time frame since it all + their pricing on tees is way lower then printful allowing you to actually make something, and their shipping is way lower. That itself is another dowside of printful is their shipping prices are off and cost our clients if not yourself the little but of leftover their is to make. Only reason I haven't made the full switch is which i will give credit to printful is their platform is a bit superior and they offer sleeve printing. Although at this point I may just have to pull the plug on printful it is just ridiculous. I would prefer to stay on if they could get back to pre rona status, but if this goes on another month i'm done. I can no longer stay on and continue to damage our image over this massive issue by printful. At this point I should just go to a local ship and print on demand that way. Way to many orders waiting in que not even in the printing stage, and it's not like this is a shipping issue. This is a massive fulfillment issue right now.

Very good application and the quality of the products make the store credible. However, I am in France, Some delivery times from the United States and Latvia take 4 weeks to reach the customer. Would it be possible in the future to have more product in Spain? Because the production and delivery times are at the top!

I just added it to my store FloridaJava.com and This app is very easy to use and the prices are competitive. I will now be selling coffee and customizable t-shirts

fuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck youfuck you

Pricing is too high in order to make it profitable and fulfillment and shipping time takes too long. The quality of the products is ok.

La aplicación es buena, su soporte es muy malo, tenía un pedido con un atraso de un mes, 2 dos pedidos más atrasados me comunique con soporte me dieron un fecha límite para que me dieran el reembolso, luego hable el día exacto de la fecha límite para pedir un reembolso y le envié una captura al agente nuevo que me contestó indicando que ya me habían dicho que hoy si los paquetes no llegaban me devolvería el dinero y el nuevo agente me dijo que no era posible le envie captura del chat al nuevo agente, me trato mal, de mentiroso, aunque en el chat indicaba exactamente todo lo que había dicho la agente anteriormente. Hoy día aún no recibo reembolso y los paquetes no llegan. Mi recomendación es trabajar con T-POP sis productos tiene mayor calidad y el tiempo de envío desde francia a estados unidos fue de 8 días. Printful se demoró literal enviar más de un mes un t-shirt a México cuando el propio t-shirt "ECO" es fabricado en el propio país. Muy mal, muy mal. Printful apesta su soporte, no saben leer los mensajes, no cumplen las promesas que dicen sus agentes y nos hacen perder horas y horas hablando con una persona que no sabe entender los mensajes. Me gustaría colocar captura del mal trato de soporte aquí pero no se puede! pero fue horrible! The application is good, its support is very bad, I had an order with a delay of one month, 2 two more backordered orders, I contacted support they gave me a deadline to give me the refund, then I spoke the exact day of the date limit to request a refund and I sent a screenshot to the new agent who replied stating that they had already told me that today if the packages did not arrive I would return the money and the new agent told me that it was not possible to send the chat capture to the new Agent, I treat myself badly, as a liar, although in the chat I indicated exactly what the agent had said previously. Today I still do not receive a refund and the packages do not arrive. My recommendation is to work with T-POP if its products have higher quality and the shipping time from France to the United States was 8 days. Printful literally took more than a month to ship a t-shirt to Mexico when the "ECO" t-shirt itself is manufactured in the country itself. Very bad very bad. Printful sucks their support, they can't read the messages, they don't keep the promises their agents say and they make us waste hours and hours talking to a person who doesn't understand the messages. I would like to place catch of the bad support treatment here but it can't! but it was horrible!

fix it to where we can edit design and update the changes to shopify listing. Make it a lot easier to make edits to clothes