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Worst service ever! I switched all of my products to this store. They haven’t got anything right! Three emails and a month later and nothing but crickets with no tracking. My fab account was almost frozen and I had to refund my customers money. HUGE mistake using this company. They do not know what’s going on. My business looks shoddy now. How embarrassing!!
Hi, thank you for sharing your review! I’m very sorry to hear that you have encountered some problems with an order! Unfortunately, seldom the packages may become lost in transit due to issues with the delivery address, unexpected circumstances during travel, or carrier errors. We would not be able to provide additional details on the tracking of a package if the carrier hasn’t updated the tracking page. In case the order becomes lost in transit due to a carrier error, we’re happy to reimburse or reship the order at our expense.
We apologize for any inconvenience created due to the order becoming lost during transit. I see you have sent in a message about this order and we'll make sure to follow up soon as possible to help resolve the situation.
- Zana
Shipping is always incredibly slow. I've had a shirt printed multiple times and all of a sudden I can no longer have it printed because it violates policy? Don't really understand that especially since I bought and paid for the design.
Thank you for your review, we appreciate your feedback!
To address your concerns in more detail, I wanted to let you know that shipping speeds fully depend on the shipping rate you choose upon checkout. If you would like to receive your order faster, you can go with a faster rate!
As for the issues you've encountered with our content policy - if our content team comes across any designs that violate our acceptable content guidelines, they will be flagged. If this occurs on an active order, we'll suggest you to update the order with a new design or cancel it for a refund.
You can see our acceptable content guidelines here: https://www.printful.com/policies/content-guidelines
Feel free to reach out to us at feedback@printful.com, if you have any questions or concerns related to this or anything else!
- Vita
Great, easy set up of products and mock ups
Better printing on phones, as they arent gloss printed, which is the basline for most other printing apps. Great shipping and packaging though!
NO STARS!!! I downloaded the app today to simply test the system and purchase a £20 T-shirt with print as a trial. To which PRINTFUL DELETED ALL OF MY EXISTING STORE PRODUCTS!!!
YES ALL!!! ALL 140 OF THEM!
It took me months to search, import, descript, crop photos, create catagories etc and yet printful just DELETED THEM ALL!!!
#Printful..... I think NOT......#PAINFUL,... YES!
Thank you for your review!
We're sorry to hear that your experience with us has not been positive thus far, but hope we can improve it moving forward!
You are right, we do offer the option to delete any product that is listed on your store from our app, but this can only be done manually, by accessing your Printful Dashboard > Stores > Sync, selecting a product and clicking on "Delete". You will also see a pop-up to confirm that you would like to remove the product from both your Printful dashboard and your Shopify store.
We strongly suggest not deleting products you would like to keep on your Shopify store.
I can assure you that this type of action would not happen automatically, or as a response to a purchased order.
We see that our support team is currently assisting you with this issue, but hope you feel free to reach out to us at feedback@printful, if you have any additional questions or concerns!
- Vita
seriously Printful... disabling the option to add products with slow fulfillment. That's how you lose businesses just saying.
Hi, thank you for your review!
We have temporarily disabled products with the longest production times in the product push. This means that new products can't be created using these products, but existing products will still be fulfilled when ordered. This is a temporary decision and we expect it to help us catch up with the current order volume and return to our normal fulfillment times sooner.
We recommend following our Covid-19 updates page for the latest updates in fulfillment times and related things: https://www.printful.com/covid-19.
Hopefully, the situation normalizes soon and we can continue providing fast services to our users!
If there's anything we can help with or if you have any concerns, be sure to let us know at feedback@printful.com!
- Zana
Deliveries to Mexico are lousy. Customers have already rated my store 1 star for delivery time. The order may take more than one month, which in these times is no longer valid. China works better?!?! When you contact Printful, they bureaucratically tell you that they must wait until the month is up to raise the complaint; they don't know where the product is for about 20 days. So for Mexico, dropshipping does not work.
Hi, Marco!
Thank you for sharing your experience. We're truly sorry to hear that the deliveries to Mexico are delayed. We are working with global carriers that in turn work with the local carriers to ensure safe delivery, however, due to transportation restrictions, customs, and other factors, international deliveries can be late.
Please note that we take responsibility for any lost packages if you reach out to us within 4 weeks of the last estimated delivery date. We're constantly working on improvements with our shipping, so thank you for your patience!
- Renate
I used Printful to create some customized products for my store. Love the final products and the quality of the merchandise is perfect.
Not bad, the prices are high but the products are great, there are also better platforms print on demand
Hi there!
Thank you for leaving a review of our services.
You mentioned high product cost, so we'd like to add that our pricing doesn't include just the product and the print. It includes all the features our design maker provides for free. Printful also doesn't have obligated subscription fees, we offer 24/7 customer support. Thank you for sharing your experience.
- Renate
in my german store is not all in german :-( buttons with english text this is not so good for the customer
Hi, thank you for your review!
At the moment, in some cases, such as for the personalization feature, the button is not available in multiple languages. Currently, it is supported only in English and Spanish, so one of these options would have to be selected, but we hope to add more language options in the future. Thank you for letting us know that you would like to see German translations, we'll pass it along to our team!
If there's anything we can help with, be sure to let us know at feedback@printful.com anytime.
- Zana