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I really like how i can import shirts and stuff to my website i gave it a 4 because something there is still a background on images i upload to a shirt.
Thank you for your review, we truly appreciate hearing from you!
We suggest uploading designs in the PNG or PSD file format with transparent backgrounds, in 150 to 300 DPI and the RGB colour space.
If you need assistance with editing your designs and removing these backgrounds, you can reach out to our design team via here: https://www.printful.com/design-services
Feel free to also reach out to us at feedback@printful.com, if you have any questions or concerns! :)
- Vita
If I could rate it any lower, I would. For starters, the price is insanely high. There are PLENTY of different POD apps that compete on all aspects. However, that is not my issue. I can deal with high prices and long shipping like Printful has yet one thing has pushed me to the edge. Their support has to be the worst support of any app on this site. I have sent emails to every support staff from Printful I can find. It has been over a WEEK of complete silence for an issue that is preventing me from even launching. Don't waste your time like I have and use another app.
Thank you for your review! We are very sorry to hear there is an issue with using our services! I see you are already in contact with our support team and we are investigating this matter with our developer team. Sometimes the solution to the issue can take a bit longer depending on the complexity of the problem. We hope to find the solution as soon as possible and will inform you right away!
Please let us know if you have any further questions or anything else at support@printful.com
-Lauma
Terrible! When people order something, especially from the same state, they do not want it in 3 weeks. A customer made a purchase two different times and on one order, never even showed up!!!!!! Terrible! Use someone else.
Hi, thank you for your review!
I'm sorry to hear that you haven't had the most pleasant experience with receiving orders! Our fulfillment timeframe is 2-7 business days for apparel orders and 2-5 business days for non-apparel orders, the delivery time is additional to the fulfillment timeframe. Of course, we'll try to fulfill your orders as soon as we possibly can, but we recommend choosing a faster shipping method in case the order needs to be received sooner.
We would like to take a closer look at the order you mentioned hasn't been received. Please send us a message to feedback@printful.com with more information about the order so we can investigate it further, we'd be happy to assist!
- Zana
The installation and integration with Shopify is easy and without any problems. However, the waiting times for fulfillment and shipping is WAY too long (5- 7 working days for fulfillment and another 6 days for delivery) you can forget the 2-4 days for fulfillment as it seems the maximum is the norm. If you sell in Germany after a week of waiting the customer will most likely cancel the order and request a refund as he /she would perceive your shop as a fraud, will not buy in your store again and will leave a negative feedback. German customers will simply not accept to wait 2 weeks for their product to be delivered. Add to that public holidays and you can end up with almost 3 weeks of delivery times. That's a no-no in Germany.
Hi, thank you for your review, we really appreciate it! Our fulfillment timeframe is 2-7 business days for apparel items and 2-5 business days for non-apparel products. Although we'll definitely try to fulfill your orders as soon as possible, we ask to consider the full fulfillment timeframe when submitting an order. Of course, we are working toward faster fulfillment as we understand that it is important to receive products in a timely manner. The delivery time will depend on the delivery option you select.
Additionally, we ask to take into account the current situation with Covid-19 (see our FAQ here: https://www.printful.com/covid-19), as some delays in fulfillment (depending on the product and fulfillment location) and delivery are expected currently. We hope for your understanding during this time and we hope to return to faster fulfillment and delivery times very soon!
If you have questions concerns about an order (its fulfillment or delivery), definitely let us know at support@printful.com, so we can take a closer look at the status of it!
- Zana
Impossible to get assistance from support. They will cut you off mid-sentence at every chance and provide very little support in migrating from other POD printers. On a positive note, the print quality is great. Much better than Custom Cat. Sadly, integration is handle product by product/one by one, combined with salty support this is not a quality solution top to bottom.
Hi there, thank you for your review!
I'm very sorry to hear that your experience with our customer service has not been the most positive! We agree that the communication from our end could have been more helpful and more understanding. Customer service is one of our top priorities and we invest a lot of time and resources in training our team members and maintaining our quality standards, and I assure you that these interactions will be addressed with our team.
It is important to us that our users can reach out to our customer support with any questions or concerns and receive helpful assistance. We will definitely review the communication between our team members and yourself more closely to make sure that our quality standards are met and unpleasant situations avoided in the future.
In regards to migrating products from a different supplier to Printful - there will be differences in how the products are set up in every platform and, unfortunately, we do not receive product information from the previously used platform, although basic listing information (listing title, variant titles and variant count) will import into Printful from Shopify. This means that the products would have to be manually synced within Printful or added from scratch. We will look into ways how the process could be improved when migrating from a different platform to Printful and we'll take you experience into account.
I have followed up with you via email regarding your customer service experience and product syncing, and I hope we are able to make your experience with Printful more positive moving forward.
- Zana
Ordered a sample tote bag so I could test out the process for my customers. Great bag! However shipping to Canada took well over a week, the product was packaged roughly with a crumpled up receipt and was charged a $15 handling fee on delivery.
Clearly not for Canadian shoppers.
Printful is a one stop shop, everything you need or need done they can do, I had such a hard time figuring things out but their support team worked with me until I got it, thanks to someone named Javier who sent me a step-by-step link, it explained everything I needed to know, a big thank you to Javier.
you claim to have beanies and flat caps and such but i never get the option to add them to my store which is really disappointing. as much as i love using your platform. ALSO i dont get a side view on my legging which means now i have to pay extra for photo shoots so people can see my merchandise.
A customer ordered a simple pair of socks and a t-shirt. You guys managed to send them the wrong socks. Socks that aren't even my design!!!!!!!! I have never once created the graphic that is on the socks they showed me. Thank god I was already dropping you as a supplier.
Hey there! Thank you for your feedback, we are truly sorry to hear your experience using our services hasn't been the best, but we hope to improve it moving forward!
I completely understand that receiving an incorrect item can be very frustrating. These mixup ups are not intentional and can happen on a very rare occasion when the wrong item is picked up for printing.
Our support team has already reached out to you about this order and we hope to hear from you soon!
-Lauma
This may be a great app and service but it is not easy to get started and to get Smartify and Printful working together. The video says it is easy, but it has not worked for me and i have been trying it for hours.