Printful: Print on Demand

I've just recently started setting up my Shopify store, and the Printful integration app is working wonders.

Very easy to use! Just import your designs into your Product, drag them here and there, TADA! It's done!

I would not recommend this app. Printful supposedly inspects the items prior to shipment, but in my case it does not appear that was done. Had a customer not reached out to me it would have cost me more money to correct future orders. I reached out to printful and they refuse to provide refunds for the orders affected. The graphic had a white line to the right of the design which if quality reviewed they would have known that it was obviously not apart of the design. Customer service seems to stick to a script and does not seem to look at the bigger picture when it comes to making things right. They have certainly lost any potential business I could have sent their way. I wish I could post an image of my tee here...

Update 3/3/2020

Zana reached out to me and made amends.

“Hi there,

Thank you for your response!

Thank you for confirming the orders! I have processed refunds for the affected items in these orders and you will find them in your Billing section in Printful (Printful dashboard -> Billing). You can either withdraw the money from the wallet or keep it as account balance toward the next orders.”

After two orders I can safely say I wouldn't recommend this store to any other. My first sample order had two printing errors for which I received full refunds. The second order is 7 days past order and I have been contacting them for days to resolve. Every time I hear "its shipping Monday" but today (Monday) it turns out they are just reading the same status line I can see and nothing has actually been done to ensure my order will go out. I was promised a call back by management, but called back to find the manager had left before returning my call. If you have customers you care about DO NOT send them to Printful. I should have listened to http://www.brandbuildsell.com/review-my-love-hate-relationship-with-the-printful/

Thought it was cool until i ordered myself a sample, needless to say its been 3 weeks, no sample, tracking number hasn't been updated at all, no responses to my emails, I can't trust you guys with my customers, i'm reversing the transaction just incase you think you can outsmart me. I wouldn't waste my time folks, nothing good here.

Great tool for T-Shirt Shop users! Would recommend to anybody

Simply the best app here ready to make you money with your creativity from home.

-Poor quality print on black tshirt. (white marks around and print gets off)

-hat embroidery is higher than it should

-One week for fulfilment, three weeks to deliver to Europe

-When I got sample they marked the price I would like to sell what resulted in paying 70 euros in import taxes. (200 euro order)

-Barcode stickers on all of the products

-It just doesn't look well, packages from China look better

To sum it up that's the end of my cooperation with them, before we started. I cannot provide such a low quality to anyone else.

They used to be very fast sending the products from 1 to 3 days now they take a week to send the orders to any store that is respected absolutely this processing time is unacceptable, very satisfactory company change with SPOD more than 20 daily shipments the same day every day.

If this app did not exist, I would not feel comfortable operating my store as it is right now. It is indispensable to me and have never had an issue with quality or fulfillment.