Printful: Print on Demand

I’m struggling in understanding why Printful want sellers to connect with Shopify since both apps want to include shipping costs on only one item…It just doesn’t make sense at all. Printful is using Shopify to get clients but Shopify still charges shipping while Printful is the one going to do shipping when a client makes a purchase. The numbers do not add up truly speaking. Printful charges $6-7.00 per item and Shopify $12.00 including monthly fees. Yoh! That too much lol I haven’t add a printing fee plus an item cost before printing…

There are much cheaper ways out there to print shirts. The prices are a joke, a shirt with Amazon cost me 11€ and Printful is charging 23€. Same with other print on demand websites there are much cheaper ways to print the prices are a joke. And I’ve never ever seen somebody who needed such prove of a VAT ID, I sent them my VAT number and a proof of the European Commission. My name is in the shop. The name matches the VAT information at the European Commission. The invoice is on my name so what’s the matter with it? Do you want to just annoy people?

Great concept, poor execution. If you're a brand that plans on getting premium products with this service you will be disappointed. There are a number of serious issues with using Printful. I tested this for my business and determined the quality was simply not there.

1. The production, fulfillment and shipping times are way too long. Once the order is place, 3-7 days for picking and production and another 3-5 for shipping. In a world of amazon prime, customer expectation doesn't leave much room for a 10-12 day wait period for a tee.
2. What they don't mention is the DTG inks are plastisol. Common in low-end or novelty tee printing but if you're planning on selling a branded $22-$28 tee Printful is going to under deliver. Plastisol is a PVC-based ink so after it's done the shirt feels like there's a sticker on it and no actually printed into the fabric. It's also non-breathable so if you're wearing it in the sun...good luck.
3. My test shirts had blemishes in the art and a few of them weren't even centered on the shirt. It looked rushed.
4. The inks weren't even matched properly so colors didn't transfer from design.

I reached out to their customer service with my concerns with zero follow-up. There's also no phone number to talk to customer service so you're pretty much on your own.

Beware, if it's too good to be true it normally is...

They met their print timeline, but then chose to ship DHL to USPS. The item got lost between DHL and USPS for a week, and missed the event the t-shirts were needed for. When contacted, and requested that they not use DHL but ship with USPS directly and save a full week of go-between, they told me it was my fault. DHL isn't a shipping service I offer in Shopify, or a shipping service I had selected with them, and they had never use DHL to ship prior. If they can't figure out a way to not repeat a poor experience, and just point fingers, I'm not sending business their way.

So, print and quality was always great. And if you want to wait 2 weeks for your mail to arrive, after if was sent, then you should be fine.

20 days later my shirts have not arrived, Terrible customer service and terrible process!!!

Ordered on May 2nd as a test order before I sell this to the public. That was the best decision of my life!. Do not use Printful till today I have not received my order 20 days later. Customer support told me they usually ship within 20 -25 days. Luckily , I do not have to justify this to one of my clients. You have been warned.

On Chrome I can't load the site. The overlay for a modal window has greyed out the site and I can't click anything.

If I could give this no stars I would!

This company has a very user friendly website and is much better than the order apps on here, BUT.... holy sh*t is the print bad! Every time they have printed something for me, it's been wrong. When I contact them about the problem they are VERY fast to turn it around on me and point the finger at me.

I've been a graphic designer for 5+ years now with printing expirance and I know how to size my art onto clothing. Yet every time an order is printed the logo on the fron is way off and the back logo is super small.

Dealing with all these problems has resulted in me looking bad and having nothing but complaints from customers that are spending their hard earned money with me. NOT HOW YOU WANT TO GO OUT IN THE FIRST MONTH OF OPENING. Printful needs to own up to their problem and make things right.

It is appalling in its vague and pathetic instructions to using it. It says you can connect multiple stores but I tried connecting another shopify store (on a separate shopify account) and it was not possible.

And there's much more to dislike but I can't be bothered if you can't be bothering finding out what is obviously wrong for yourselves.

Garbage, don't do the change I try to do ONLY when the garbage want to but not all the time! plain garbage! needs better developer to fix this thing I always have the same problem

Fraudulent orders creation machine. Instal and delete as app full of bugs and synchronisation problem and most important started created face orders just copy old our orders and imported like new.