Printful: Print on Demand

I started my store on March 10. The shipping window at that time was about 10-14 days. I was a little weary because that's borderline too long for customer's waiting to receive their paid for products. This was pre-corona. Now in June I am experiencing 30+ days wait times. I reach out to customer support and they keep giving me the robot response and blames it on Covid-19. But you can only blame so much on this virus. Regardless I cannot afford to lose customer's or my great reputation because it's taking Printful longer than one month to fulfill my orders, not ship but fulfill. I'm strongly considering using a different platform.

I DO NOT RECOMMEND!

The developers never added code to update the shopify product image when you need to rearrange a printfile on an existing products. They aren't going to tell you this on the front end either, so be careful because you may end up having to redo a lot of work like I did. Also the support staff don't understand the app and are useless.

The Printful platform has become almost impossible to use. It takes ages to just add one product because the platform is so slow. Sometimes it freezes completely and you can't continue adding products or it takes forever to load the next step. I contacted support and was told to clear the browser cache, but this does not help. Very close to abandoning Printful and looking elsewhere.

I purchased some samples on this app at a discounted rate. When the cosignment arrived in my country 3 weeks later, Fedex contacted me for payment of duty and taxes at which point I realised that the invoice Printful had declared to customs was not for the amount I had paid but for the marked up values which meant I was being quoted duty up to 3 times the value of the amount I had paid. Fedex advised that in order to resolve the matter i needed to get in touch with the supplier for resubmission of the commercial invoice. Needless to say my attepts to log a query with Printful were not handled with common courtesy. I communicated with 2 agents via live chat who all said there was nothing they could do to assist. I was informed that the only thing I could do was wait for the goods to be returned to the U.S ofwhich a refund was also not an option. I plan to delete the app once the issue is resolved and definetly would not recommend this app to anyone.

After two orders I can safely say I wouldn't recommend this store to any other. My first sample order had two printing errors for which I received full refunds. The second order is 7 days past order and I have been contacting them for days to resolve. Every time I hear "its shipping Monday" but today (Monday) it turns out they are just reading the same status line I can see and nothing has actually been done to ensure my order will go out. I was promised a call back by management, but called back to find the manager had left before returning my call. If you have customers you care about DO NOT send them to Printful. I should have listened to http://www.brandbuildsell.com/review-my-love-hate-relationship-with-the-printful/

Thought it was cool until i ordered myself a sample, needless to say its been 3 weeks, no sample, tracking number hasn't been updated at all, no responses to my emails, I can't trust you guys with my customers, i'm reversing the transaction just incase you think you can outsmart me. I wouldn't waste my time folks, nothing good here.

Hidden costs, non intuitive ordering system.

Not worth the subscription plan, not efficient, and when I explained I was moving to a new provider didn't even attempt to ask if they could keep my business. The production times just seem to get longer and longer, I was told my order was printed and sitting waiting to have some review it, its now been 4 days since it was printed. I found Printify to be a more efficient, customer friendly, and responsive service, not to mentioned MUCH better pricing. I've had 11 orders already completed (with Printify) and in transit or delivered in the time I'm still waiting for a face mask from Painful to be reviewed for quality control.

slow wait times, brutal cost margin and very slow shipping to canada. do not use if canadian . bad experience

Unbelievably bad customer service.
Wanted to expedite production of 2 orders because of a glitch in their system and the customer service rep was not being helpful at all and was blaming me.
Additionally, a customer of mine never received an order that was supposed to arrive more than a week ago and each rep gave me different excuses (pre-typed corporate answers mostly)