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Good integration with Shopify but no support. I'm a new customer and all I get when I click on the chat icon is a list of links. 24/7 customer support?
Hi there!
We're very sorry your experience using our services hasn't been the best!
We try to be available in chat 24/7, though some hours can be more crowded than others and also delay our replies. If you have any questions feel free to email us at support@printful.com or check the availability of the chat button.
We do want to make sure that we provide you with the most elaborate information and answers and customer care is one of our top priorities. We appreciate your feedback in this regard and will use it to improve our services moving forward.
Please feel free to reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns!
- Elina
Printful works great for my website, I'm able to create my own designs and easily sell them on my site. Thanks from Daughterlily.com :)
Pros:
Great quality prints
Easy to use and sync
20% off samples
great selection
Cons:
Sometimes takes a week just to ship one shirt
PRICE!!! almost no room for profits which is a big deal
I love Printful's quality but I cant make any real profits when they are 3 to 4 dollars more than their competitors. I will still be using them for my more high detailed prints but for my basic prints I transferred everything to another supplier.
Seriously... no words can describe how much I love Printful. Soo soososoosos amazing. Literally accelerated my business in more ways thank I can tell you. So intuitive, easy to use, fast and uber professional. Thank you guys!
Such a wonderful easy app to use. I recommend it to all. I have used other apps with other providers and find this one is just as good as the others.
I think the integration is very nice. A few things to improve could be to be able to offer the 3d mockup view in the store as it might improve the conversation rate. Also to get combined shipping rates for multiple orders with different items combined, for example large canvas and t-shirt, poster and t-shirt. Another point could be to have more mockup example, example darker more vintage or industrial looking rooms. Next improvement would be to have automatic ratio design adjustment when 2 variants have the same ratio.. example 12 by 16 and 18 by 24.
Hi!
Thank you for your feedback on all the things you would like to see changed. Please know that we are constantly working on improvements and we aim to make store management and product adding as easy as possible.
Regarding mockups images, we are already working on adding more mockups and diversity to our product catalog. Right now the most popular and newest products have a bigger variety of mockups, but we are updating one product at a time. We sincerely appreciate your patience!
- Renate
This is the easiest, most useful app in my arsenal. Everything is taken care of and the quality of the products is immaculate.
I can edit even after I load to store if I make a mistake with the design. Very easy to use. I love it! Glad I tried them
I like the product offerings I cannot stand how difficult it is to find answers or get help on SIMPLE issues that consistently arise and prevent me from selling my products!
Hello,
Thank you for leaving a review!
We're sorry to hear that you have run into any issues while using our services, and we can assure you that we would be happy to help and answer any inquiries. You can always reach us at support@printful.com or by using our live chat which can be found by clicking on the yellow chatbox on our website. Let us know how we could help :)
Hope to hear from you soon!
This app is amazing. It is like magic. The time I saved by not having to create each variant myself is really unbelievable.