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Awesome app and great service.
Really nice app. One split second you think they won't have thought about that, next thing it's there, you can do anything. Just makes life easy. Only thing, please reduce the cost of inside label. 3 bucks? thats a chunk! Please help us young entrepreneurs..lol! We beg you.
I chose this app because the products were amazing and the settings were making it easy for me to add my products on my shopify store. But little did I know that by choosing Printful I would make little to no profits at all. I charge the shipping separately to my clients, but the shipping and delivery time is outrageously long, even for the expedited shipping that costs over 20$ but isn't very different from the flat rate shipping and still takes almost a month. And the worst of the worst, I added beanies and snapbacks to my shop but the extra digitization fee they added is reducing my chances of making any profit to 0% because I don't and can't charge that to my clients and it's cutting up directly on my profit, so I can't get that fee back anywhere. Also I asked several times an explanation about how is it a one time fee? Nobody to respond and explain because each time I place an order it keeps getting charged. Sometimes it's 14$, sometimes it's 9.60$, but they said it was a one time fee. I don't really understand that definition of one time fee at all. So if you intended to to make 10$ profit on a 21$ item, good luck because the digitization + shipping + taxes will bring you profits down to zero. I'm currently looking for another POD that provides caps and snapbacks. Printful is no for me. Items are too expensive, and I feel they're purposedly increasing their prices and adding extra charges because they know they're very popular. Honestly, I do not recommend this compay for anyone who wants to sell good items at good prices and make profit. You either have the choice of making business with another company, display average products in your shop and make good profit or work with Printful, display cool products in your shop and make no profit at all. Nothing difamatory or derogatory here, that's the reality of my exprience with this shop. I was really glad at the beginning but when I later saw that ordering a beanie that is already displayed at 45$ in my shop (which is already very expensive) because I was looking for a 5$ profit would total me 43.26 by ordering it in Printful to get it shipped to a client it was the last straw for me. So I'll be left with less than 2$ profit. I don't know what I can do to fix this situation. I can't sell a beanie for 50$ jus to increase my chances of making any profit at all. Outrageously high prices is the best of making no sales at all especially for beanies and snapbacks. It was good while it lasted, but this is not working for me at all.
Hi there!
Thank you for leaving such detailed feedback on your experience. We're sorry to hear that you had some difficulties with the products we offer.
Please note that there are no hidden transaction fees for any of our orders and we extensively test all our products to ensure the best possible quality for the product and the print. Also, the prices reflect our 24/7 support, free cliparts, designs and option to edit the designs with our generator. At times we do have certain sales for products but we don't set up higher prices.
Managing pricing can be one of the most taxing parts of creating your business, so we have compiled some recommendations and marketing tips in our blog (https://www.printful.com/blog/).
Regarding digitization fees, they are a one-time fee if the design doesn't change and you use the same file over and over. Each time you upload a new file, our system sees it as a new design and it needs to be digitized, that is why it is important to upload the same file you had already uploaded and digitized before. There can be some differences between the embroidery methods depending on the product, for example, hats will be digitized differently from shirts due to the fabric difference. These additional fees are not meant to inconvenience you but we need to check that your design can be embroidered, so our digitizer team goes through each such file and adjusts it to our guidelines to ensure the best possible outcome.
If you would like additional information on digitization fees or pricing your products, please don't hesitate to reach out to us directly through feedback@printful.com, our goal is to see you succeed!
- Renate
Very easy to use app and extremely helpful emails sent often
Everything is easy!!! Organize and many products to start and overcome a bussiness!!
Very good and easy to work with, completely advise it, I don't find it very confusing, although it's a bit 'too much' in the beginning which is normal (too much information to deal with)
Absolutely amazing service! Couldn't be happier!
The Integration was seamless and has been great so far! I just can't seem to sell
So user friendly! Love the convenience!
They is letting my customers down I’am getting charge backs , blaming it on coved-19 not mo true almost everything is back open get it together I need to try another print on deman
Hi, thank you for your review! We're very sorry to hear about your experience with us during this time! We understand that experiencing longer fulfillment and delivery times is not pleasant, and we hope the situation normalizes soon.
We are still feeling the effects of Covid-19 as we are still taking precautions at our fulfillment centers to make sure the health of our employees is not compromised. We have also been experiencing a higher order volume at this time and, paired with the Covid-19 restrictions and health recommendations, our fulfillment times have become longer. We are hiring more production staff and scaling up our equipment to help us manage the order volume much quicker.
We do apologize for the delays we are seeing at the moment and we hope to return to our normal fulfillment times very soon.
If there's anything we can help with or if you have any concerns, be sure to let us know at feedback@printful.com!
- Zana