Recensioner (7 243)
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I love how this App is so compatible with my shopify store and computer and it is so easy to use. Thank you for the great App.
They make everything soooo easy. I've looked at different options before going with Printful and I know I made the right choice for me. They don't offer the cheapest products and that's exactly what I'm looking for. Great quality. The integration is super easy to set-up and use. I'm really impressed. :)
Marie
Awesome easy app with basically every resource necessary! And a vast catalog of options! Truly revolutionary service!
I'm loving the many options that Printful has, I have been able to create designs and ideas that I normally couldn't before due to limitations.
I use this app to upload my designs straight into my shopify store.
Quick, easy and helps bulk upload designs quickly.
Many thanks to the developers!
Thank you for your review, we truly appreciate hearing from you!
We're glad to see that you're enjoying our services and look forward to our ongoing collaboration. :)
- Vita
When products are in stock the quality of the merchandise is good and the fulfillment is good. I have had only one major issue and their response was prompt and helpful. Margins on costs per item are better on some products than others. Prices are a little high but they do make, provide and fulfill the orders and for the most part, they are quality products. I am looking forward to them expanding their eco-friendly offering of products.
Hi there,
Thank you for leaving a review :)
We're sorry to hear about the stock issues and if it could help, you can check on the availability and stock of our products by going to our Product Catalog -> Select the product -> If you are logged into your Printful account, you will see the Availability tab with all of the facility and stock details.
You can also set the preferred region for your store and account, so our system would automatically filter the items to display ones that would be available in the region. For your account, this can be done by going to your Printful dashboard -> clicking on Preferences (the small globe icon) in the upper right corner -> Default catalog and delivery preferences -> Selling region -> select the region. For your store, this can be done by going to your Printful dashboard -> Settings -> Stores tab under Settings -> scroll down to Store default selling preferences -> Selling region -> select the region.
Additionally, by going to Settings -> Orders tab -> tick the box by Automatic stock updates, we'll be able to update the stock availability for your listings.
In case you come across any issues or have any inquiries, feel free to reach out to us at support@printful.com. We'll be happy to help!
Very simple. Awesome quality. Worth the prices
Terrible service with basic printing. Multiple times I've had my orders left waiting for over two weeks. When I asked for reimbursement, I was denied. If you use this app, be prepared to lose customers and not be reimbursed for unshipped orders.
Thank you for your feedback! We're sorry to hear your orders encountered fulfillment delays. I was able to find that your order experienced a stock delay, therefore, the fulfillment has started later than expected. It is true that we are still experiencing some restocking delays and stock shortages caused by Covid-19, but the situation is steadily improving.
If something is out of stock for longer than expected, we'd send you a notification about it, asking if you'd like to wait or switch to an alternative. If the fulfillment hasn't started you can cancel the order from your Dashboard.
As a courtesy, we have issued a shipping refund back to your Printful Wallet, in the Billing section.
Again, our sincere apologies for the delay with your order fulfillment and any inconvenience this has caused you!
If you have any additonal questions, feedback, or anything else please let us know at feedback@printful.com
-Lauma
I used this app for almost two years during which time it was getting worse and less competitive all the time.
Pros:
Good print quality
Easy to use interface
Fairly good selection of products
Cons:
Arbitrary and incoherent content policy
Inconsistent and often slow turnaround times (even before Covid-19)
Slow and mostly unhelpful customer service
They are among the most expensive pod platforms
Thank you for your review and for sharing your experience with us, we truly appreciate it. We're glad to hear that you have been enjoying some of our services so far, we hope your experience only improves moving forward!
Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day. We're also starting to expand our chat availability to resume 24/7 live support in the near future.
We completely understand how frustrating the fulfillment delays are. Covid-19 global pandemic affected us the same as all other businesses out there. Our main goal was to keep providing our customers with the products, although various restrictions in place and social distancing measures made It very difficult to keep our regular 2-7 business day time frame. We also didn’t expect such a high order volume at this time of the year. Our fulfillment times are nearly back to normal, please follow any fulfillment updates on the Covid-19 page. Our goal is to offer faster fulfillment times in the future.
We’re sorry to hear that you encountered some issue with having your order printed. If a design doesn't follow our acceptable content guidelines (see here https://www.printful.com/policies/content-guidelines ), we reserve the right to decline the printing of the design. While we may not notice the infringing content right away in every order, it is the user's responsibility to provide material that follows our guidelines. We are working on improving our resources and team to make sure that infringing material is detected as soon as possible.
Regarding the prices, we understand where you're coming from- we're not the most affordable POD drop shipper on the market.
However, we believe that with our prices, we offer more value to our customers – in terms of product quality, customer support, and extra services (design services, warehousing). Product prices also reflect more than the cost of printing they also help to cover such features as our mockup generator, the graphics pre-flighting, the integration with different e-commerce platforms.
We do try to lower our prices when we can! We also try to offer a range of brands and prices so you can go for the more budget-friendly products if you prefer. We realize that the prices we offer might not be for everyone, however, we consider them fair taking into account all of our services.
In case there's anything else you'd like to share about your experience with us or if you have any questions, surely let us know at feedback@printful.com we'd love to hear from you!
-Lauma
Seriously, stop blaming Covid for your failures. Enough is enough. Orders from May 25 are still NOT shipped, while orders from Jun 3 are already in process. Makes no sense. It's NOT Covid, it's poor management, pure and simple.
Hi, thank you for your review! We're very sorry to hear you're having a negative experience with our services at this time! We are working hard to fulfill all orders as timely as possible and we hope your experience with us improves as we return to normal!
The situation with Covid-19 has affected us unpredictably and with a higher order volume than usual at this time of year, fulfillment delays are still expected for the time being while we keep the health of our employees in mind and adhere to safety measures recommended by the respective states. We are hiring more production staff and up-scaling our equipment to help us manage the order volume as well.
It is possible that some orders might start fulfilment sooner than others. This is mainly due to the ordered item and its availability, the printing technique, and the fulfillment facility where the order has been routed to and the order queue there. Additionally, if you have back-up facilities fulfillment enabled for your store, when an order is routed to a back-up facility for fulfillment, the order status in the Printful dashboard will change to "Being fulfilled", but you can definitely check in with our customer service in case you have questions about the order.
We understand that these delays are not pleasant and we are doing our best to up-scale our production and return to our regular fulfillment timeframes. I hope we see the situation normalize soon, so we can continue providing a fast print-on-demand service to our users!
If you have any questions or concerns, please contact us at feedback@printful.com anytime!
- Zana