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Printful contacted me regarding this issue below and said they are aware of the problem and hope to have it resolved soon.
Printful is a t-shirt printing company but when you want to create a front / back you can create the front no problem but when you do a front, back the back does not show in shopify. I spoke to someone about this and he said I have to drag a photo of it there. but that is nuts, i need to see the actual tee created in Shopify to be sure the tee looks correct and that it is actually in shopify. Why would you want me to assume it is.
On a good note, finally they have increased the customer support team and someone actually answers the phone.
The delivery was quick so far. Love the product.
Useful app, shows you what you need on a daily basis. I wish you could do a little bit more overall but all in all its a nice app.
Uitstekend werkende koppeling! Zowel qua beheer als voor de klant. Fullfillment verloopt ook vlot en correct.
Shopify lets its customers down by suggesting we use PRINTFUL.
DON'T EVEN THINK ABOUT USING PRINTFUL. EVER.
Printful are using COVID delays as an excuse for their total disrgeard for their customers combined with thier inability to run a business.
The simplest of my products are now 6 weeks and waiting without so much as moving from the post office in Lativia Mexico.
All my emails over the many past weeks have been completely ignored
Chat consultants just lie. I have a written confirmation by the most recent chat saying I will hear back from management in 24 hrs guranteed. Well that was a week ago.
As I type this I am 47th on hold in the chat room and I know I will be ignored once again.
Printful, you are single handedly ruining any attempt at small business and you are profiting while doing it. It's totally shameful.
You should be shut down. Total Scam.
I gurantee I wont hear back, and if i do it will be a pathetic excuse to do with COVID delats. Perfect scapegoat.
Hi, thank you for your review! We're sorry to hear your experience with us has not been great, but I hope we can improve it moving forward!
I understand that encountering delays is not pleasant at any time, however, please note that the Covid-19 pandemic is affecting various industries, including the shipping industry. Carriers aren't currently able to guarantee fast delivery as it is affected by border closures and limited cargo travel in general. Unfortunately, this is not something that we can affect, but we hope that the delivery times return to normal soon.
I also wanted to clarify about our fulfillment locations. It seems that our team member made a typo when chatting with you. Our fulfillment facilities are located in Latvia, the USA, and Mexico too. When the order is being fulfilled, you will be able to see at which location the order is being fulfilled by opening the order in your Printful dashboard, the location of the package after it is shipped out can be seen in the tracking link that is provided with every shipment.
I am sorry to hear that there have been some issues with receiving responses from our customer service team. Our response times are slightly slower at the moment due to the influx of messages, but we would still get back to your inquiries as soon as possible.
I have sent you a follow-up via email to provide more information about the delivery delays and gain more details about your experience with our customer service.
- Zana
It’s so sad this App used make me a crazy amount of money, but now I’ve had to deal with so many refunds because fulfillment can go from 2 weeks min to a month not including the shipping which gives customers no hope. Of all the printing apps they are hit the worse by Covid 19 by far even with it settling down now.
Thank you for your review!
We're sorry to hear that your experience with us has not been great, but hope we can improve it moving forward.
Unfortunately, the global pandemic has also hit CA and NC, which is where we have two of our fulfillment locations and the government has issued the "Safer from Home" orders, which means that we've had to limit our production at these facilities and distribute incoming orders to our other (MX and EU) facilities, as well as look for backup facility options.
You can see our latest Covid-19 updates and fulfillment estimates here: https://www.printful.com/covid-19
The carriers we work with have also reported seeing delivery delays across the entire industry, as this global pandemic is affecting everyone.
We're doing the best we can to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind, we'll weather this crisis together!
I also recommend checking out our advice on how to handle this crisis as an online business owner on our blog: https://www.printful.com/blog/covid-19-and-online-stores/
And on YouTube: https://www.youtube.com/watch?v=2vYp4iBq4UE
If you have any questions or concerns, be sure to reach out to us at feedback@printful.com!
- Vita
Really easy to connect with simple steps and my shop is online now ready to sell my weedjutsu brand!
helpful for just starting out and not really knowing which direction to take. I enjoy the options Printful has for on demand orders and/or automatic order fulfillment.
love this app i would share this with my friends and family!! i used this app for everything! thank you printful!
Thank you for your review!
We're glad to hear that your experience with us has been positive and look forward to our ongoing collaboration! :)
If you have any questions or suggestions, be sure to reach out to us at feedback@printful.com, we'd love to hear from you!
- Vita
Horrible Customer Service. Sure you can make shirts but when they turn out incorrect or wrong they have little to no customer service to help solve the issue. Instead they will blame you for the mistake.
It's not hard to make a shirt and send it out for free to keep the customer happy. Especially when they have spent over $300 with your service.
Horrible Service by Zana, Maija, and Celene.