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I'm not really sure about this app but I am having so much difficulty with it. And their customer service is so inefficient. Very disappointed with this.
Hi! Thank you for your review! We're sorry to hear that you have experienced some difficulties with our platform and our customer support! It is important to us that the app's interface is comfortable for you to use daily and that our customer support team is there when you have a question. We would definitely want to learn more about your time with us and we see that our team is already in contact with you finding out further details.
I use this app to help me stock, print, and ship my custom merch. It's well worth the integration and ramp up time.
Update: Unbelievable! As a graphic designer, I create custom artwork for my products and after weeks of painstakingly creating FANNY PACK designs (top, bottom, back, pocket, ect) they NO LONGER ARE FULFILLING ORDERS ON FANNY PACKS because of "production time". Now I have to CLOSE A STORE NOT EVEN OPEN YET! I'm in shock right now. I'm so mad I could burst. This company is unorganized and amateur. People can make hundreds of hand sewn masks in a day and you can't even produce a fanny pack...
Long wait times. More than 20-30 days and I could just use Ali to e-packet already made ones... American Apparel is very cheap material. Also, EXPENSIVE. I can't turn a reasonable profit for a $24 dollar PRE-PRINTING cost. A fanny pack was $24 dollars and I can't sell it for more than that - its a cheap fanny pack, not diamond encrusted. They got the fanny pack for probably less than 2-5 bucks, quadruple what they charge. It's a CA run company, so terrible customer service. Currently searching for a new vendor...
Thank you for your review!
We are truly sorry to see that your experience with us has not been great, but we hope that you will give us a chance to improve it moving forward.
Our fulfillment times are currently delayed due to the global pandemic and a growing order volume, however we do hope to bring them back to our usual estimates of 2-7 business days for apparel orders and 2-5 business days for non-apparel products, averaging out at 4 days in fulfillment, soon enough! You can see our most recent fulfillment estimates here: https://www.printful.com/covid-19
We also truly appreciate your feedback on our fanny packs and will take it into account whilst working on future updates for this product.
This product is made on-site at our fulfillment locations, you can see a showcase of what that looks like here: https://www.youtube.com/watch?v=SzQ-2MPurhM
It is also important to note that a portion of the product costs goes into providing you with a variety of other services like free integrations with e-commerce platforms, ensuring and improving product development, offering technical and customer support, as well as other services.
We also appreciate your feedback on the quality of our customer support and we would like to review your communication with us, however we were unable to locate any chats or emails from your specific store, which is why we will also follow up with you directly via email.
- Vita
4 out of 5. Easy to use and add to exsisting collection. Printful is Slightly more expnsive but has more features than printify.
I love how simple it is to find and design my own items. I wish there were a few more options for some such as water bottles, sticker, youth clothing etc. But overall very happy.
Hi!
Thank you for sharing your experience.
Please know that we are always working on adding more products and product variations to our catalog. You can also participate by submitting this request on our feature request page here: https://www.printful.com/feature-request
We sincerely appreciate your patience!
-Renate
Astonishing ease at how it all works at my end, Fantastic service and it does look like Printful are always looking to improve on what is a brilliant source and service...
Maybe slightly cheaper products?..
moearth.com
i use this app a lot! i use this app to put my ideas on shirts, posters, coffee mugs, pillows, and phone cases. i would like it better if they had more pant options.
Mostly okay. However, lacking in customer service (they always send you links to their articles, like robots), and have major issues with the quality of their embroidery.
Amazing service. Integration with Shopify is running smoothly. My mind is blown by the possibilities. Keep up the good work.
Such a disappointing company to work with. Lots of printing issues, weird residue that shows up on lots of the products, massive delays (mostly coming from NC), and TONS of delays due to "restocking" -- we're talking like TWO WEEK delays just for restocking. Will no longer be using this company.