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Review #2
I have orders that have been waiting way past the fulfillment days more than 28 days. Instead of making sure my orders will be processed in a timely manner all they do is send a generic message. They have not been properly marking my products as shipped. Leaving customers wondering why they haven’t received a tracking number. I have my account automated so they can properly process my orders which they have been doing a poor job.
Review #1
The 'quality control' feature must be the biggest scam feature that Printful has. I don't think caring humans even check the products. I have contacted them multiple times about embroidery orders such as snapbacks being mailed completely damaged. Their machines do not seem to handle simple jobs, they are shipped with unreadable text. I have custom orders that have been shipped twice in terrible quality. It's an embarrassment when a customer has to receive damaged merchandise twice.
Update:
Hi, thank you for your updated review! We are very sorry that the orders are experiencing fulfillment delays! All of our teams are working diligently, but production delays are currently expected. We hope to catch up with the order volume soon and we recommend following our updates on this page: https://www.printful.com/covid-19.
We are sorry to hear that there is an issue with the order status updating! We will follow up with you to gather more details on this problem and we'll assist with resolving it!
Original response:
Thank you for your review, we appreciate your honest feedback!
We're also sorry to hear that your experience with us has not been positive, but hope that we can improve it moving forward.
I wanted to assure you that we take pride in the high quality prints and products we offer and take your reports of fulfillment issues very seriously.
I understand that you are currently in direct communication with our support team and I hope we can come to a solution which would fit you best.
If you have any additional feedback, as well as any questions or concerns, be sure to reach out to us at feedback@printful.com, we'd love to hear from you!
- Vita & Zana
I initially rated this company 5 stars but after working it them for 9 months I'm updating my review.
Unfortunately, Printful has a slow and inconsistent fulfillment process that makes it very difficult to run and efficient business. Roughly half of my orders have been late and had some type of quality issue. Yes, it can be easy to set up because of easy integration with websites but the execution of the actual fulfillment of orders is embarrassingly slow and inconsistent. When you're competing with companies who have 2-day shipping, it puts your business at a HUGE disadvantage by using Printful. I'm at the point where I'm considering shutting down my entire business because this company has made it so difficult to meet customer expectations. Plus, when I've reached out to customer service with an issue to seek help, they can't do anything about it expect offer faster shipping once the manufacturing is completed. In many cases, it doesn't help enough and still takes weeks (2-4 weeks) for an order to reach the customer. Printful has so much potential to be great but the manufacturing and fulfillment are VERY BAD and SLOW.
I wasn't expecting high quality from this company but after getting two items I ordered to test the process and product, I've archived all products from Printful. Honestly, the quality of the materials and the printing are so bad that I could not buy it or recommended, worse yet sell it. I don't know if it was like this always but all those good reviews are not honest. Be aware!
Hi!
Sorry to hear about your experience. Please know that we intend to provide the best possible quality for all our products and services, so we'd like to look into your orders closer.
It seems that there is no problem report submitted for your order. To review and resolve the situation, we'd love to hear from you directly with photos of the outcome. Please forward these photos to feedback@printful.com, and we will do our best to rectify the situation. Hope to hear from you soon!
-Renate
Forget it, they're always running behind even before COVID-19 hit. And now it's just silly. They literally disabled their DTG and Print Services. No heads up just have to find it when you get an order and then their chat says "it's on our blog" GTF out of here.
Hi, thank you for your review! We’re sorry to hear your experience with us during this time has not been the most positive, but we hope we can improve it moving forward! We do apologize for the delays in fulfillment and we are doing our best to catch up with the order volume.
We are still experiencing fulfillment delays due to the situation with Covid-19 and an unexpectedly high order volume at this time of year. We have temporarily disabled some options on our site such as the sample orders and also some product categories in the product push. By disabling these options, we hope to catch up with the current order volume and to return to our normal fulfillment timeframes. Existing items in your store are not affected by this update and non-apparel products can still be added to your store. We do provide updates on these decisions on our Covid-19 updates page here https://www.printful.com/covid-19 (we recommend following this page regularly for the latest Covid-19 related updates) as well as via dashboard notifications, to make sure our users are aware of these changes and can further make decisions for their own stores and customers.
We understand that having some products temporarily disabled may not be the ideal solution for some users, but we expect this to help us manage the order volume and decrease production timeframes. These are temporary decisions and we look forward to re-enabling these items in product push again soon. We are working diligently to fulfill all orders as quickly as possible and, hopefully, the situation normalizes in the very near future.
If there’s anything we can help with, be sure to contact us at feedback@printful.com!
- Zana
WARNING: Do not use if you offer free shipping in the United States. WARNING: Do not use if you want to work with a company that offers a basic level of customer service or technical support. There are a lot of print-on-demand services out there now and unfortunately Printful is just no longer a good choice.
Hi there!
Thank you for leaving your review. We're sorry to hear that you are experiencing some trouble with the shipping settings.
Please note that it is possible to set up free shipping for specific countries through your Shopify account. You would need to create a shipping profile that has free shipping and select a country, then manually assign products to this profile. Any changes made to Printful shipping profiles will reset.
Since these changes need to be made in Shopify, not Printful, we recommend contacting Shopify support as they are better equipped to assist with this task - there are also various Shopify tutorials on this matter.
Our apologies for the inconvenience caused.
- Renate
All right, so I shipped our first order on the 26th of March. The order was supposed to be delivered between the 2nd and 9th of April.
It's currently the 14th of March, the customer has not received anything yet and Printful has not sent me an email about it whatsoever. (The live chat also told me that she could not help with it)
How exactly, are you supposed to run a print on demand store if client's do not get their products and the sellers are not told anything? And this is the FIRST ORDER?!
Since COVID-19 their customer service has been non-existent. If you try emailing them they take 1 week to respond. Their delivery times has been extended by a ridiculous amount of time. Their support chat has been turned off all of a sudden. Overall a very poor handling of the COVID-19 situation.
Hi, thank you for your review! We're sorry to hear your experience with our services has not been great during this time, but I hope we can improve it!
We are encountering fulfillment delays due to the situation with Covid-19, but we are working as fast as we can to fulfill all orders. We recommend referring to our Covid-19 updates page where our current fulfillment estimates are posted, see here https://www.printful.com/covid-19. If we experience a change in the estimated fulfillment, updates will be posted.
Since we are encountering a higher order volume than expected, we are also receiving more messages. There is a slight delay in our response times at the moment as well, but you should expect to hear back from us with 24-48 hours. Our chat option also operates at a limited capacity and you may notice it is unavailable sometimes as we try to catch up with an existing queue and emails.
We are working diligently to fulfill all orders in a timely manner and respond to your messages. We hope to return to our normal fulfillment and response times very soon!
We'll make sure to respond to your messages shortly!
If you have any questions or concerns, be sure to let us know at feedback@printful.com!
- Zana
If I could give this no stars I would!
This company has a very user friendly website and is much better than the order apps on here, BUT.... holy sh*t is the print bad! Every time they have printed something for me, it's been wrong. When I contact them about the problem they are VERY fast to turn it around on me and point the finger at me.
I've been a graphic designer for 5+ years now with printing expirance and I know how to size my art onto clothing. Yet every time an order is printed the logo on the fron is way off and the back logo is super small.
Dealing with all these problems has resulted in me looking bad and having nothing but complaints from customers that are spending their hard earned money with me. NOT HOW YOU WANT TO GO OUT IN THE FIRST MONTH OF OPENING. Printful needs to own up to their problem and make things right.
Hi, thank you for your review, we really appreciate it! We're very sorry to hear that you have encountered some issues with printing and customer service! Our team would definitely investigate the situation to best understand what may have happened with the product and help with resolving the situation.
We would definitely like to know more about your experience with the quality of the printing and inspect the situation closer, so we'll follow-up with you via email shortly!
- Zana
Update: Still 1 star review. Printful has sent a client a product from another store. This made my brand look extremely unprofessional especially since that brand had warehouse items of way lower quality. They are not even bothering to reply and solve this issue.
Been using printful for 3 years. I think it is safe to say that I have issues with 50% of my orders. They just shipped the wrong product to a client from warehousing, and more than half the shipments either get lost or are bounced back. They lack better and more reliable shipping options - especially internationally. Shipping internationally usually only has 1 tracking option and for some reason they always charge huge duties on arrival - way over ticket price. This is a real bummer since they have a state of the art facility which i've been to personally and I am sad to be forced to leave them since I can't operate a reliable company with an irresponsible supplier like Printful.
Thank you for your review, we truly appreciate hearing from you!
We are also sad to hear that you haven't had a positive experience with our services, but we hope that we can improve our collaboration moving forward!
If your shipments are lost in transit, we can offer a refund or a reshipment to you of these shipments.
You can also reach out to us about any wrong products sent to your clients.
As these orders are fulfilled by human hand, mishaps of this type can sometimes occur, but these should definitely not be the norm!
If shipments get returned to us, this is usually do to the wrong address being submitted on the order or your customers not claiming the order, you can see more on this in our Return Policy here: https://www.printful.com/policies/returns
We are also always happy to check in with any concerns you may have and assist, whenever possible!
The duties fee shipments incur upon arrival in the destination country are charged by that country's Customs Office.
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, specific country limits, and also other factors based on the product itself. These fees are paid by the end customer to appropriate customs agency.
You can see more on this in our FAQ here: https://www.printful.com/faq/general/77-who-pays-the-customs-duties-taxes-
We appreciate your feedback on our shipping options and would love to hear more from you, so don't hesitate to reach out to us by sending an email to feedback@printful.com! :)
- Vita
READ what they stated in the GUIDELINE FILES . Order samples before you decide to move to AMAZON or something big like that! "Make sure you have held in your hands" "what you are providing to your customers" MIND YOU " your work being printed and handled thru another company".
NOTICE .. Leggings "do not line up if your work is symetrical"! When they say that .. they mean it! 99.9 % of the time "YOGA CAPRI or JUST leggings" "on the side" "front or back" "will not line up """at all""" EVER"!! If you report it they will tell you over and over .. its in the guideline files! so good luck! DONT GET ME WRONG "I Still love printful" "due to very few customer service reps that took care of me"
Now HAVE TO SAY Printing Quality at PRINTFUL is INCREDIBLE !!!!
The leggings material is SICK so GOOD .. only issue is lining up ! You guys loose 2 stars being I had to send 5 emails to get one pair of leggings replaced;