Printful: Print on Demand , 5,997 รีวิว
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Absolutely great! Easy to navigate and has made my life and business so much easier. I appreciate this company!
2 stars because their products are of good quality. However, if you ever need personal assistance from them, you're better off talking to a brick wall.
First off: Their design service is terrible. I needed a logo altered so it could be embroidered. After they were done with it, it was a completely different logo to a point where it wasn't even recognizable. I paid $35 for the service and got 2 completely different versions (contact me if you want to see the results).
Then, a package got lost in the mail, after it took 2.5 months to get shipped (I get it, COVID took its toll on the logistics). The package never arrived, although DHL marked it as such.
When inquiring about it and see if they could open a ticket/complaint with DHL, I was advised to talk to USPS (??) or place a new, manual order that I'd pay for myself. They wouldn't inquire at the carrier because their "current level of service" didn't allow for it.
They were right. Their current level of service needs serious improvement. I've removed all products from my store and am in the process of switching to a local print shop that semi-integrates with Shopify.
More work? Sure, but at least I get great service and can count on when I need it.
Would NOT recommend.
Thank you for sharing your review- we truly appreciate it!
We are very sorry to hear your time at Printful hasn’t been positive, but I hope we can improve it going forward!
We are sorry to hear your expectations did not meet with the end result.
I have reviewed the interactions you had with our team about the embroidery designs. I see that your artwork needed some adjustments and had to be simplified to meet the minimum requirements of our embroidery file guidelines. Our design team specialist noted the changes we needed to make to your print file prior to taking the service fee from you, upon you agreeing to these adjustments we followed through with adjusting your print file. Our embroidery machines are set up to produce the best desirable outcome, however, our customers must follow the established embroidery guidelines to produce these results, you can see our embroidery guidelines here: https://www.printful.com/creating-embroidery-file.
Regarding your order that was marked as “delivered”. When the carrier has marked an order as “delivered”, we have to trust that they have made the delivery and such orders would not be eligible for a reimbursement. In the rare case that this happens, you can reach out to the carrier and file a claim, then forward their response to us and we will review it. We're not yet able to assist with filing claims with shipping carriers but we hope to do so in the future! Please visit our Returns Policy here https://www.printful.com/policies/returns.
If you have any additional comments or feedback, please let us know at feedback@printful.com We'd love to hear from you!
-Lauma
I'm a small content creator and I use this app to help sell my merch as i live in a studio apartment and don't have space for inventory. It's great! only problem is there are no alternatives for some products and I don't know why.
Hello!
Thank you for taking the time to share your feedback, we truly appreciate it!
If you don't see any alternatives offered when setting up the product alternatives, it would mean that there simply aren't any available at the moment. We're always working to add more products to our product catalog and we appreciate your feedback regarding this!
If you ever have any questions - don't hesitate to reach out to our support team at support@printful.com or our live chat and we will be happy to help you.
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Fantastic App and Great Customer Service.
Printful has been fantastic in helping us expand our art business. We love the ever-growing product catalog and seamless integration into our website. Printful's customer service is top notch as well which really helps with managing customer orders. Look forward to seeing some better organizational features added to the back office!
Printful is a great POD supplier that works amazingly well with Shopify. It offers a large range of products and its features are simple and easy to navigate. My only feedback is that some items are only available in certain locations which can limit if you can offer them, or you offer them and should expect long delivery times. For the best part, they ship quickly and delivery takes only a few days with great quality prints that last.
What a great app and company to help me build my business!
Integrates so seamless its hard to believe in a few clicks you have a store up and running. My go-to for almost all my products - hope you guys keep adding more!
Thank you for your review, we appreciate it and look forward to our ongoing collaboration!
I invite you to submit your suggestions on new features and products we should add to our feature requests here: https://www.printful.com/feature-request!
- Vita