Printful: Print on Demand

Great mockup generator, really terrible customer service (especially when talking to Europe's customer service team) and pretty poor fulfillment time that makes it really hard to give your customers a good shopping experience. But that mockup generator is fire.

I have only had a few orders and they have all had issues. The white shirt with black lettering faded after one wash and a customer got a got a hole in their shirt after the second wear. because the issues happened after 30 days, the company can't do anything about it. I used to produce my shirts locally and sell from an inventory. Drop shipping is more convenient but the product is not as consistent and its actually turning out to be more expensive. Will need to rethink this business model.

The team is very helpful. Everything works as promised. The team is very helpful. Everything works as promised.

I use this app to help me design my products. I like using this app because it's very simple and easy for someone just starting out. I rated it a 4 out of 5 because I would like more design features like some of the other apps I use.

Very bad experience, avoid at all costs.
Lost parcels!
Hidden costs!
Unhelpful staff!
Damaged orders!
Slow delivery!
Please, please, please don't use this company.

It helped me add the products I was looking to add to my store. I like that I could add tags and collections before pushing to my store.

I just added my first product. It was so easy and simple. Never knew I was a clothing designer!

Printful is nice and easy, but could be a lot better in a bunch of ways. For the most part, it’s set it and forget it. HOWEVER, I ran into several issues in the last few months and Printful’s support is miserable. They are responsive, sure, but that doesn’t matter at all since they aren’t actually helpful at all. Several times I was left figuring huge issues out on my own. Orders stopped syncing at one point and never got any help from Printful other than “lol sorry. Hope you fix it!” A shirt size went out of stock, and I never got a notification. Printful said it would automatically restock when it was stocked again. Cut to 3 months later and I had to find out on my own that the product was back, had to remove all products, and manually add them all back. This wouldn’t be that big of a deal if support was helpful, but again, they are miserable. And the profit margins aren’t nearly enough to make it worth the hassle.

almost everything is out of stock. gotta go elsewhere to do business. tried to support, but their reputation has been soured since the pandemic began. i cant sell anything using this service at the moment. frustrating. gotta re make my whole store.

It's a good app, but it's expensive and customer service is almost non existent.
I've been trying to resolve an issue with one of my products for 2 weeks now and in that time I've only managed to get a couple of emails out of them none of which really helped.
I also tried calling for days and every single time they are too busy to take a call which is something I've never experienced with any other service.
My customers are getting frustrated and so am I, and I'm probably just going to have to refund these orders because I have no idea when this issue will be resolved. So if you use this app just hope that you don't have any orders put on hold because it's gonna stay that way for a while.

Everything else is good, but good customer service is really essential so I can't give this a good rating.