评论 (6,418)
优化
-
按评分
Wenn ein produkt ausverkauft ist merk man das erst im Shop und hat die ganze arbeit bereits gemacht sehr nervig. Die App funktionier nicht mal befridigend manchmal. man tut den design drauf drückt auf weiter aber weiter geht es nicht. Ich habe ein M1 mac book pro und deswegen sicher nicht an meinem rechner liegen sehr nervig weil auch manchmal das laden viel zu lange dauert!
Hallo!
Vielen Dank für das Teilen Ihrer Erfahrung. Es tut uns leid zu hören, dass die Produkte, die Sie für Ihren Shop ausgewählt haben, nicht vorrätig sind. Bitte beachten Sie, dass wir auf Abruf lagern und Artikel in den meisten Fällen während der Erfüllungszeit bei Bedarf nachgefüllt werden. Wir haben jedoch aufgrund von Verzögerungen bei der Herstellung und dem Versand eine Zunahme von nicht vorrätigen Artikeln bei unseren Lieferanten festgestellt, aber bitte beachten Sie, dass wir daran arbeiten, unser System zu verbessern.
In unserem Produktkatalog können Sie auf der Registerkarte Verfügbarkeit nachsehen, welche Farben und Größen wo auf Lager sind und ob sie zu diesem Zeitpunkt auf Lager sind./ Wir danken Ihnen aufrichtig für Ihre Geduld!
Bitte zögern Sie nicht, uns unter feedback@printful.com zu erreichen, wenn Sie weitere Fragen oder etwas anderes haben. Wir würden uns freuen, von Ihnen zu hören.
- Elina
Would be cool but any change in price results in you having to recreate the product over again from scratch.
Such a pain in the ass.
I ran a Buy 1, Get 40% off sale on T-shirts and every single shirt that was 40% off can't sync and even though in their platform it shows an icon of the shirt they ordered, I have to recreate it from scratch. There's not even a clone button.
Live Chat Support says there's no other way and didn't seem to think this was a big issue.
I've used this app in the past with a lot of luck. I'm not certain what's changed since using it again other than now fulfillment is happening out of NC. Two out of my first three customer orders have needed to be redone. One was missing an entire side and had the label printed on the front. The second order was on a tee that the stitching missed the seam entirely and had a hole in the shoulder as it was not stitched together.
It's apparent Printful is having QC issues or not doing QC at all. This makes it difficult and rather embarrassing to launch a brand using this company right now.
Thank you for sharing your review! I'm very sorry to hear that your orders have encountered quality problems! We do have QC teams working at all our fulfillment centers and each item is reviewed before it is shipped out. However, human errors do happen and some issues may not be noticed at first and we understand that it can create an unpleasant situation. It is important that our customers report any quality concerns to us, should there be any, so that we can take a closer look into what happened and help resolve the situation, and how the same issue can be avoided in the future. We definitely take your reports and feedback seriously regarding product quality concerns as they help us recognize problem areas and improve the quality of the fulfillment process.
I see you have submitted a problem report for your orders and we’ll make sure to follow-up shortly.
- Zana
wait times for products can be ridiculous if you order something from their US depo and you are based over seas or vice versa.
I have customers waiting almost 2 months on orders. printful are taking way more orders then they can handle at the moment.
Hi, thank you for your review, we really appreciate hearing from you! We are very sorry to hear that some orders have not arrived yet! I definitely understand that this is not a pleasant occurrence and I hope that we can improve your time with us moving forward!
Our fulfillment is experiencing delays due to Covid-19 and we recommend referring to our up-to-date estimated fulfillment timeframes right here: https://www.printful.com/covid-19. We are working as fast as possible to ship out all orders, but production delays are expected for the time being. Additionally, deliveries can also experience some delays as various Covid-19 restrictions and limitations are still in place across the world which are affecting cargo travel between locations.
We understand that encountering these delays is not pleasant and we hope the production and delivery timeframes normalize soon. It is important to us that we provide a timely and high-quality service to our users and we are working diligently to return back to our regular fulfillment timeframes.
We will follow up with you via email on your order as well!
- Zana
Long printing and shipping times make it virtually impossible to run a reasonable apparel business in this day and age. Quality was reasonable.
Mostly okay. However, lacking in customer service (they always send you links to their articles, like robots), and have major issues with the quality of their embroidery.
We have abandoned Printful. We tested and they did a good sample, but the constant out of stock and having to set impossible alternatives drove us away. They have one job - keep shirts in stock! What is so hard about that! If they can't do that, then they can't have our business.
I have only had a few orders and they have all had issues. The white shirt with black lettering faded after one wash and a customer got a got a hole in their shirt after the second wear. because the issues happened after 30 days, the company can't do anything about it. I used to produce my shirts locally and sell from an inventory. Drop shipping is more convenient but the product is not as consistent and its actually turning out to be more expensive. Will need to rethink this business model.
It's a good app, but it's expensive and customer service is almost non existent.
I've been trying to resolve an issue with one of my products for 2 weeks now and in that time I've only managed to get a couple of emails out of them none of which really helped.
I also tried calling for days and every single time they are too busy to take a call which is something I've never experienced with any other service.
My customers are getting frustrated and so am I, and I'm probably just going to have to refund these orders because I have no idea when this issue will be resolved. So if you use this app just hope that you don't have any orders put on hold because it's gonna stay that way for a while.
Everything else is good, but good customer service is really essential so I can't give this a good rating.
Incredibly slow shipping and processing. It took a week before they even started fulfilling my order. Products and varients constantly being discontinued. Reached out to staff and they told me that there was nothing they could do to mitigate this or fix it in the future. Too inconsistent to continue to use. Switching to TeeLaunch
Hi there, thank you for sharing your review. I’m very sorry to hear that you have encountered some issues with discontinued items. Unfortunately, sometimes products may be discontinued due to stock availability from suppliers and low customer demand. We understand that it is not a pleasant situation for you and we try to notify you as early as possible if an item is going to be discontinued. Additionally, we look into options that could be as an alternative to the discontinued item and would be overall a better product for our customers.
Our fulfillment timeframe is 2-7 business days for apparel orders and 2-5 business days for non-apparel orders, but, of course, we’ll try to fulfill your orders as quickly as possible. Shipping time will depend on the selected shipping method during checkout. Since we offer various shipping options, the delivery times will also differ.
We would like to find out more about your experience with the discontinued items and how this experience could be improved so our users could adjust better. We’ll follow up with you via email shortly, but please let us know if there’s anything we can help with by sending a message to feedback@printful.com.
- Zana