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these two apps are perfect but the COST for their service IS ASTRONOMICAL -_- I don't understand why they charge sooo much. Hopefully the prices decrease
Hi!
Thank you for sharing your concerns.
Please note that there are no hidden transaction fees for any of our orders, and we extensively test all our products to ensure the best possible quality for the product and the print. Our prices also reflect our 24/7 support, free clipart, designs, mockups and option to edit the designs with our generator.
- Renate
The app is good but the prices are WAY WAY WAY TOO HIGH. $30.00 wholesale for a t shirt and you are supposed to sell for $40.00? Really? Too bad because I like the app.
Really needs to work with shopify to make adding design variants easier. If I wasnt so bored and frustrated with that one aspect I would proabably give these guys 5/5. Great quality shirts.
Good design. Response to queries is poor though, kept you wondering what and when especially during COVID-19. Designs are discontinued for many colours. The app flow is cumbersome despite good UI.
Thank you for sharing your review, we truly appreciate it!
Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day. We're also starting to expand our chat availability to resume 24/7 live support in the near future.
Please write to us at support@printful.com and we'll check the stock availability and help you out with your other concerns!
-Lauma
Fantastic, a real hands on company. Always happy to answer questions , takes pride in producing products here in America. Could use a more diverse product line perhaps, specially since the are located in Los Angles, there are plenty of suppliers nearby.
Keep up the good work
**UPDATE *** ordered 3 demo products and 2 of them were substandard in quality.
the canvas print ( which is also the most expensive product they produce ) was not stretched tight and by the time I received it was sagging into the frame , thus putting creases all around the print, it's in the trash now.
So far it has been a week and they still have not issued a refund. I am really not sure if I can trust them to deliver a quality product to my customers. They might be good for T Shirts , if that's your deal , but so far, the other products and the resolving of complaints , Printful seems to talk the talk, but can't walk the walk.
I have a feeling that I will downgrading them again. Or just dumping them as a supplier for my up coming ad campaign.
I had them at 5 stars until I actually received a product.
*** Well round 2 with these guys... 3 pillows and a framed print as of 6 days after order was made... 1 print shipped finally... no word on the pillows. Such a let down. Lets face it, if you live in a metro area in the United States you can have all of the services Printful offers at a better price right near you and you won't have production or shipping delays. Example : 16x20 image wrapped canvas print, Printful $39.99 and what they shipped me 5 days later was thrown in the garbage because of lack of quality. Office Depot, same product $29.99 and received in 2 days and was perfect.
*** Latest *** upgrade, although it took a bit longer than I expected to ship from them , the pillows I ordered were spot on; although I have learned to not use a white background as the pillow case is a bit see through. The framed print while cost prohibitive , was printed on a nice grade paper and had good finishing in the framing. The quality control was much better than the last shipment.
Love this app, but I would really hope that you guys would step up and add a lot more " cool " products.
Thank you for your feedback, as well as the suggestion to add new products!
We are certainly working on that round the clock, but you can also add your specific suggestions to our feature requests here: https://www.printful.com/feature-request for a community vote!
And if you have any additional feedback for us, be sure to reach out at feedback@printful.com! :)
- Vita
There have been a couple of products that our customers received that were cut off, however, we are doing the best we can at our new e-commerce business and Printful has been a huge part of it for us. We are thankful for the service that Printful has provided us. We like to think that the people at Printful put as much time and effort into making great products as we have designing the products that we sell. Although we haven't heard personally from the Printful team, we appreciate the time they take to create our products for us. It is a bit pricey as far as making a profit goes, which is something I'd consider looking into before using the app. But over-all our experience so far has been good. Thanks to the Printful team! Keep it up!
Honestly, i am new and still figuring my way around. I find this to be one of the more difficult apps I have been working with. Its the slowest and a little confusing. However, some of the feature are better than others. I appreciate your business model and am excited to see the products and see what the experience is like when I get some orders.
I can give a more thorough view then. Thank you
Santina
Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned issues and provide any help you might need. Please send us an email at feedback@printful.com and we'll look into it right away.
I seem to have a lot of issues working between the two apps unlike others that mesh without login issues and i can work seemlessly.
Thank you for leaving a review! Your feedback is important to us, and we'd like to look into this further to ensure a seamless experience for you. Could you please reach out to us via email feedback@printful.com with more details about the specific issues you're encountering? Our team will be more than happy to assist you!
Ein paar Produkte sind sehr teuer und haben eine optisch nicht ganz so gute Qualität. Ganz negatives Feedback geht leider in die viel zu lange Lieferzeit.
Hallo!
Vielen Dank für Ihr Feedback. Wir testen alle unsere Produkte ausgiebig, um die bestmögliche Qualität zu bieten und verwenden die neueste Technologie auf dem Markt. In unseren Produktpreisen sind unter anderem auch Dinge wie Integrationen mit eCommerce-Plattformen, Mockups, 24/7-Kundensupport und faire Löhne für unsere Mitarbeiter enthalten.
Wir wissen, dass die Versandzeiten wichtig sind und arbeiten eng mit unseren Versandpartnern zusammen, um Ihnen die besten Versandoptionen anzubieten. Wenn die Geschwindigkeit des Versands wichtig ist, können wir gegen Aufpreis ein Upgrade auf Expressversand vorschlagen.
Zögern Sie nicht, sich mit uns über feedback@printful.com in Verbindung zu setzen, wenn Sie zusätzliches Feedback haben. Wir sind immer auf der Suche nach Möglichkeiten, Ihre Erfahrungen zu verbessern.
-Liva