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Review #2
I have orders that have been waiting way past the fulfillment days more than 28 days. Instead of making sure my orders will be processed in a timely manner all they do is send a generic message. They have not been properly marking my products as shipped. Leaving customers wondering why they haven’t received a tracking number. I have my account automated so they can properly process my orders which they have been doing a poor job.
Review #1
The 'quality control' feature must be the biggest scam feature that Printful has. I don't think caring humans even check the products. I have contacted them multiple times about embroidery orders such as snapbacks being mailed completely damaged. Their machines do not seem to handle simple jobs, they are shipped with unreadable text. I have custom orders that have been shipped twice in terrible quality. It's an embarrassment when a customer has to receive damaged merchandise twice.
Update:
Hi, thank you for your updated review! We are very sorry that the orders are experiencing fulfillment delays! All of our teams are working diligently, but production delays are currently expected. We hope to catch up with the order volume soon and we recommend following our updates on this page: https://www.printful.com/covid-19.
We are sorry to hear that there is an issue with the order status updating! We will follow up with you to gather more details on this problem and we'll assist with resolving it!
Original response:
Thank you for your review, we appreciate your honest feedback!
We're also sorry to hear that your experience with us has not been positive, but hope that we can improve it moving forward.
I wanted to assure you that we take pride in the high quality prints and products we offer and take your reports of fulfillment issues very seriously.
I understand that you are currently in direct communication with our support team and I hope we can come to a solution which would fit you best.
If you have any additional feedback, as well as any questions or concerns, be sure to reach out to us at feedback@printful.com, we'd love to hear from you!
- Vita & Zana
Amazing app seriously you guys killed it so easy and simple to use a baby could use that app there is no competion they all can go to sleep first time i use a app without asking for no help super keep doing good job and for sure if more feature could be add would gradlly appreciate it too thanks a lot for that kind of services
So far so good. Simple to use. Integrates to my Shopify store easily. It's much better than other apps i've used
I would rate it five stars because they have different products that you can add to your store and the product is automatically added to your store.
Excellent App
But most of the products out of stock and this limit my options
I Hope You Solve this soon
Thank you for your review! We're glad to hear you're enjoying our app! The "unavailable products" could be related to our 2 item product push limit. Please find more information here: https://www.printful.com/fulfillment-updates
Let us know if you have any questions, additonal comments, or anything else at feedback@printful.com
-Lauma
i love this app so much, it is just so easy to use and free. My go to service to help my business grow
Sehr tolle Sachen und einfache Bedienung des Stores. Preislich alles Top und schneller Versand zu den Kunden!!
I love using printful! The products are high quality and feel great. I also appreciate the outstanding customer service that they provide.
Printful is a great app. I am particularly impressed with how easy it is, even for a computer novice such as myself, to add products and send them off to shopify. I would not hesitate to recommend Printful to others looking for this type of product. It's made the procedure of setting up a new digital store very doable!!
Very useful and very easy to use. Would definitely recommend this app to anyone wanting to start a business