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The biggest problem I had was not all my products are POD and the sync instructions were not clear which resulted in my having to recreate a lot of products. Once it's synced, I can't really unsynced and that make my back end messy. I ended up deleting products and recreate it. Also had a problem with ordering the sample swatch color shirt in White and Black as suggested by their support. It's a Printful House design (showing all the colors and codes) and not upload by customers. But the black color swatch shirt have all the codes printed in black ink (on a black shirt) which is totally not readable and not usable. I went on support for a few days to get a new one send to us with the codes in white (on a black shirt) so we can match the color codes, and somehow it is all my fault for Printful charging me for a swatch card/shirt that is totally useless. I am NOT IMPRESSED. Printful sold a faulty product here. If you need to get a color code swatch shirt, skip the black one altogether as it is of no value. As the the integration, it works well. Very easy to set up and use. However, it cannot compensate for sometimes long and sometimes short fulfillment time. I have to answer to my customer too and that totally rely on the POD fulfiller's ability to delver as promise and deal with problem as they come up. The app is good, the support to go with it is only so so. Fulfillment time is a bit too long and prices higher than others.
Hi there!
Thank you for your feedback! We're very sorry your experience using our services hasn't been the best!
In regards to matching the color to the swatches on the swatch shirt, there are two separate files available: you can upload the "color swatch for colors" onto a colored shirt and the "color swatch sample for white" onto a white shirt.
You can find out more about color matching for print-on-demand clothing + download Printful’s color swatches here: https://www.printful.com/faq/important-disclaimers/162-color-matching-disclaimer
We're very sorry to hear that your interactions with our customer service have not been great and we would definitely like to know more about your experience. High-quality customer service is one of our top priorities and we train our team extensively to provide an excellent customer support experience to our users. Regarding your order, I have reached out to you directly on this.
- Elina
easy to use.
Need Strawstring Gymbags in Black as well!
Need Sticker to print and hand fans.
Overall I am very satisfied
Super easy to setup and customer service is top notch.
Extremely easy to integrate all products!
MUY BUENA
Comfortable interface, and a wonderful service!
Have been using the Printful App for a week. Nice interface and fairly intuitive. Would recommend. Take a look at some of the products I set up with it at FavoriteObsession.com
I love how easy it use to select and customize on-demand products. I’m literally filling my store with this stuff
It's been one month exactly since I placed my sample order. And the tracker says it's not even in my country yet, so it seems to work only inside the US. Definitely can't offer anything from Printful to my customers. Hope at least to get the stuff I paid for. The support is silent.
We spent so much time to create the products, so it's a total disappointment.
UPDATE:
The developer refunded my order, thanks a lot for that. However, failed international shipping (prepaid!) is a big issue, and I had to cancel several customers orders, because of that. I didn't get the order at all. I wouldn't recommend using this app for international shipping. Even orders from China were never a problem like that.
Very easy one you get the hang of it