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great shopify app..... and great support
Easy to use and excellent integration with Shopify.
Great experience so far. Responsive and with quality printing. Would recommend!
I am currently ordering samples to determine the quality of these printed products. I do like the quality I have seen thus far, however I am not impressed with the number of times the sample orders I have placed have been out of stock. 1 of the items was out of stock for an indefinite period of time so in response, they cancelled my order (which I was not aware of). Since you only get a limit of 6 items at a sample price per month, I carefully selected which products would make up those 6. As a result of it being out of stock post purchase, I only was able to purchase 5 at the sample price and was told to purchase it again the following month which would take up 1 of the 6 I am allocated for the following month. Additionally, I was also only refunded for the product and not the extra shipping I paid for this product. I am very disappointed by the level of customer support I have received when I addressed these issues through their chat function.
Thank you for your review, we truly appreciate your feedback on your experience!
We're sorry to hear about your trouble with products being out of stock, as well as the quality of our customer support.
As we source our fabric from various suppliers around the world, we can't always account for the shipment delays they could encounter and this was certainly not something you should expect to happen on a frequent basis.
We also wanted to assure you that our main goal as Printful's Customer Support Team is to assist you by making your print-on-demand experience as seamless as possible.
We have just verified that you have been refunded earlier today for the shipping you paid on the entire order, you can find this refund by going to your Printful Dashboard > Billing > Printful Wallet.
Be sure to reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns!
- Vita
Great but too bad we can't use the product review and sometimes not that intuitive but making it work. Thanks
For a person who has never done anything like pod I love how easy it is to navigate your site!! Wish you were a bit cheaper when it comes to charging me to get my product made for my customers. Over all I like the selection
Love it! Super easy to use and sell through.
Super easy app to use thus far!
Wenn ein produkt ausverkauft ist merk man das erst im Shop und hat die ganze arbeit bereits gemacht sehr nervig. Die App funktionier nicht mal befridigend manchmal. man tut den design drauf drückt auf weiter aber weiter geht es nicht. Ich habe ein M1 mac book pro und deswegen sicher nicht an meinem rechner liegen sehr nervig weil auch manchmal das laden viel zu lange dauert!
Hallo!
Vielen Dank für das Teilen Ihrer Erfahrung. Es tut uns leid zu hören, dass die Produkte, die Sie für Ihren Shop ausgewählt haben, nicht vorrätig sind. Bitte beachten Sie, dass wir auf Abruf lagern und Artikel in den meisten Fällen während der Erfüllungszeit bei Bedarf nachgefüllt werden. Wir haben jedoch aufgrund von Verzögerungen bei der Herstellung und dem Versand eine Zunahme von nicht vorrätigen Artikeln bei unseren Lieferanten festgestellt, aber bitte beachten Sie, dass wir daran arbeiten, unser System zu verbessern.
In unserem Produktkatalog können Sie auf der Registerkarte Verfügbarkeit nachsehen, welche Farben und Größen wo auf Lager sind und ob sie zu diesem Zeitpunkt auf Lager sind./ Wir danken Ihnen aufrichtig für Ihre Geduld!
Bitte zögern Sie nicht, uns unter feedback@printful.com zu erreichen, wenn Sie weitere Fragen oder etwas anderes haben. Wir würden uns freuen, von Ihnen zu hören.
- Elina
Very good app, i love the concept of drop shipping custom items. the one issue is not being able to change things once they are uploaded to my website