评论 (6,389)

整体评分
4.6
每个评分等级的数量
  • 83% 的评分是 5 星
  • 7% 的评分是 4 星
  • 3% 的评分是 3 星
  • 2% 的评分是 2 星
  • 5% 的评分是 1 星
2017年2月27日

super easy to use, very good customer service. This app is awesome!

Haze Clothing Company
美国
2个月 人在使用应用
编辑时间:2020年4月26日

Edit: Had to change to a 1 star review. This is by far the worst customer service I've ever experiences. Would absolutely not recommend using Printful for your business.

I was really excited to use this app for my online shop, but I've had some bad experiences with my test orders. The customer service can be a bit rude and it feels like they do not read your messages at all before sending a standard reply that does not answer your questions.
I'm afraid I'm gonna have to look for a different print on demand service.

MRCH
荷兰
大约2个月 人在使用应用
Printful已回复 2020年4月28日

Hi, thank you for your review! We're very sorry to hear that you haven't had a positive experience with our customer service! It's definitely important that you receive proper information to your inquiries and we will certainly review the quality of communication you've received. It is important to us that you receive the best customer support and your feedback is truly valuable for improving our team.
We'll also follow-up with you via email to learn more about your time with us and assist with resolving the situation!

- Zana

2019年2月12日

Great items that are a decent price. Great items that are a decent price.Great items that are a decent price.

Bits And Balls
加拿大
2个月 人在使用应用
2018年3月1日

the best app ever for printing

Tsftaroo
沙特阿拉伯
2个月 人在使用应用
编辑时间:2019年8月1日

UPDATE 2: Back to 1 star. I am very shocked with how the customer support handles problems.

UPDATE, bumping my 1 star to 2: The short of it is Printful might be totally fine for you if you just want to slap some designs on t-shirts and then sell them on Etsy without any regard for quality. But if you want to start a brand and are concerned about quality, this probably isn't for you. The main reasons for this are: poor customer support, a painful mockup editor experience, and a lack of variety in the t-shirt options (not enough heavy cotton a la streetwear, too many soft fitted tees that warp/stretch/don't last).

The editor in particular is rough. Using it is a painfully haphazard experience. For example, if you have different versions of the same design (i.e. the same design in white (for dark shirts) and the same design in black (for light shirts)), you have to manually re size and position them separately. The grid is useless for getting the placement identical between these two designs, so you wind up having to move things just a touch, save, check the mock up, then go back and adjust again if needed. Either that or you can settle for your customer clicking between product images and noticing that one design is slightly higher than the other. A small thing to notice, but it makes a world of difference in presenting your brand in a professional way. A good brand should have consistency and avoid simple mistakes like that. And then when it comes to resizing the image, you have to drag the corner of the design while watching the DPI go up or down. Thing is, it doesn't go up or down by 1 DPI at a time. If you have one design perfectly placed and sized at 377 DPI and now you're trying to match another design identically, the DPI will constantly jump between 373 and 378. Again, resulting in a difference that is super tiny, but makes a huge difference in your brand image and consistency across product variants. Other limitations of the editor include not being able to edit the design on the mockup that you will actually use. Let's say you want your mockups to be flat product shots. You'll still have to edit the shirt on a doofy looking model. This again results in too much work between editing and understanding how your final product will look. If you want to get artsy and do a black design on a black shirt, your mockup will be a plain black shirt--no design in sight. Even in other cases (not pure black ink on black fabric), large areas of black in a design will be replaced with the fabric of the shirt. The problem is, that's not how the actual product will look. The black will be printed (that's the beauty of DTG, no limitations on screens like screenprinting), but that means what your customer sees on the mockup vs what they will actually receive after purchase look totally different.

I'm hoping for improvements in the future. If I'm so frustrated, why do I continue to use it? Because it does the bare minimum for now. For now is the key there. Right now I'm using Printful as a foundation for building my brand with limited capital, but if my brand grows to a point where I can leave printful OR if competition springs up that can address these issues, I currently don't see many compelling reasons to continue using it.

Meaningless Ritual
美国
大约2个月 人在使用应用
Printful已回复 2019年7月27日

Thank you for your review, we truly appreciate you bringing your concerns to our attention!

We are constantly working on improving our mockup generator and your feedback certainly helps.
I'll reach out to you directly for some additional details on these concerns. :)

- Vita

编辑时间:2018年12月7日

this app is awesome! So easy to use - and you can be sure your customers are getting a great product

Picture and Frame
澳大利亚
2个月 人在使用应用
2017年11月24日

Good app to make more and new products. Support is good. I would like to see more products available for fulfilment in Europe

Samarreta
荷兰
2个月 人在使用应用
2017年5月3日

Super easy to use and convenient. Great customer service as well.

Rosemaryann Designs
美国
2个月 人在使用应用
2019年9月6日

I'm not sure why Printful is in charge of fulfillment for other apps (I tried to ignore, once the items were un-synced. It did not work). Why printful is syncing these items in the first place is a major cause for concern, simply because these producuts are not being handled or manufactured by printful to begin with. Once they are no longer in control of what happens on my shopify store, for items that weren't created on their platform to begin with, then I can give them another shot. Right now it's far too confusing and frustrating dealing with a company that simply says "that's just how our platform is set up".

Po Wasted Po
美国
大约2个月 人在使用应用
Printful已回复 2019年9月6日

Thank you for your review, we appreciate hearing from you!

The way our integration with Shopify currently works is that all of the products that are listed on your store will appear on our side, this is how our automated integrations are set up for various reasons.
This allows orders with both Printful and non-Printful products to exist and sync up with us for automated fulfillment.
This allows you to combine several products in a single product listing on your store's side.
This enables some integrations to even exist, as a lot of the e-commerce platforms we have set up with don't have the product push generator that allows you to publish products from our side to your store.

You can bulk ignore all non-Printful products in your Printful dashboard > Stores > Sync > Not synced, so orders of them would not sync up with us.

And I also wanted to let you know that we are working on improving these features to enhance your user experience in the future and appreciate your feedback!

- Vita

2018年1月11日

very friendly easy to design shirts

Designer Dazzlers
美国
2个月 人在使用应用