Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its consistent quality, flexibility, and user-friendly interface. They value the in-house printing, options for sleeve prints, private label branding, and branded packaging. The seamless integration with Shopify and responsive customer service are also praised. The design tools are easy to use and the product catalog is extensive. However, some merchants are concerned about the pricing affecting their profit margins. Despite this, it's seen as a valuable tool for small businesses, offering a comprehensive solution for product creation, customization, and fulfillment.

November 11, 2021

easy to set up but sometimes doesn't work and the support confirmed this when my first order didn't make it from Shopify to Printful and they told me to just process it manually because this sometimes happens.

Buddi World
United Kingdom
4 months using the app
Printful replied November 11, 2021

Hey, there!

Thank you for your feedback. There could be many reasons why the order didn't import, and we're sorry that our support didn't take additional time to investigate this case. All orders should import into Printful automatically, and in very rare cases, you could be asked to place the order manually.

We see that you mentioned that it was a test order, and the order status was "'being fulfilled." Test orders created through the Shopify account won't import into Printful. Orders status for order import should be Paid and Unfulfilled. We don't recommend requesting fulfillment on the Shopify side as it won't push the order to Printful, and we won't be able to import it automatically either.

Please reach out to us via feedback@printful.com, and we will gladly investigate and provide additional details.

-Liva

July 27, 2015

Great concept, great integration - horrible fulfillment experiences.

I placed three test orders (10 total shirts). The first order had major quality issues on all three shirts in the order. Someone reached out to me to ask about my experience, so I sent pictures of the poor quality prints and one defective shirt and he said it looked like there wasn't enough pre-treatment before the print and said they'd all be replaced. I never ended up getting replacements even after checking on the status and being told they'd look back into it. It's been months now.

Anyway, I placed a second order after being told everything from the first would be corrected (customer service seemed good). I wanted to test out some different blends/treatments (50/50, powerwashed cotton, etc.) to see how they printed and to also see my designs in different sizes on different sized shirts to figure out exactly how I should create my print files for each size. This order had an item out of stock (after several days I find this out), so they asked if I wanted to split it. I did, so they split the order. Before they could print the items that were in stock, another item went out of stock, so it held up this part of the order as well. My first items arrived well over a week after I placed my order and the remainder of the order came several weeks after the order was placed. I was told all of these fulfillment issues were due to them moving to a bigger location and the supplier sending the shirts to the old location by mistake.

After having put so much into my website and t-shirt designs, modifying a lot of shopify code, paying for apps, etc., I wanted this thing to work, so I figured their issues from the move should be over and their new, larger location should be able to store more inventory and put shirts out faster. I placed another order to see if maybe things were running smoothly now. I ordered four shirts. After 7 days, I got an "out of stock, do you wanna split your order?" email. I said to split and 1 of 4 shirts shipped. It's now been 15 days and I have one of the shirts. Two more were marked as shipped on 7/23, although they weren't given to Fed Ex until 7/25. My shipping address is little over an hour drive from where they ship this stuff. They mark is shipped 7/23 and expected delivery from Fed Ex = 7/28. The remaining shirt no longer says out of stock, but it's just sitting there on the order screen, yet to be fulfilled.

Bottom line - unless you want to deal with EVERY ONE of your customers being extremely unhappy, don't waste your time with The Printful.

Also, I've researched alternative drop ship DTG printers and they all pretty much have reviews full of complaints about fulfillment issues.

Print Aura is at least up front about the process, saying that they place the order for the blank AFTER you send in the order to have a shirt printed. I'm sure they're all doing this and that's why it takes 7 days for them to tell you something is back-ordered. I'd much rather see a limited selection of styles than have to deal with these fulfillment issues.

I still haven't gotten my first order replacements yet. The print quality since that order has been fine, but for that order, it looked like someone used a $30 printer to print out an iron on and then applied it in a hurry.

If you run a DTG printing company and you can actually fulfill your orders in a reasonable time, please reach out to me!

Xtfu
United States
4 months using the app
January 5, 2023

First the printing they do is really nice . Shipping is horrible! Support is horrible ! Shipping is never on time. They charger an astronomical amount to ship and it’s almost always late. Support always responds with please allow an additional 10 days ….. they should be more transparent for fullfillment and shipping times. Support is not helpful at all they had me wait recently for almost a month for one item. They refunded me only because I threatened a chargeback and claimed it was because they were truly sorry . The tracking is a joke , they claim they use ups but that is fake. And it’s impossible to actually track anything.

Kreatzilla
United States
4 months using the app
Edited October 19, 2020

The App was deinstalled by itself after using it for 2 Month with more then 300 Products on my Shop. And after reinstalling ist everything is gone, the Products, the Orders and Invoices.

Schweinchen's Shop
Germany
4 months using the app
Printful replied October 25, 2020

Hi! Thank you for your review! We are sorry to hear you encountered an error with the app. We would not be able to retrieve the product sync if the app was reinstalled, however, you would need to sync your products on Printful. More info here: https://help.printful.com/hc/en-us/articles/360014007480-How-do-I-configure-and-sync-my-Shopify-products-

I see our Customer Support team has reached out to you and we hope to hear from you soon!

-Lauma

December 3, 2017

It's easy to design, but customer-wise, shipping is WAY too long. I bought a hoodies for myself so I can take professional photos. I ordered On Monday and it was not fulfilled until yesterday. I won't get it until AFTER christmas. I might as well not even SELL anything for the holidays since no one will get anything on time.

Pawply
United States
3 months using the app
November 6, 2018

give more info about profits and insights on business to customer, delivery sometimes drag and tracking number doesn't correlate.

333INC
United States
3 months using the app
December 15, 2020

I used printful to promote my brand. The products are ok. The mockups are nice. The chat always responded. I was excited with this app until I ordered my samples. I never received them. I have to say, I did got my money back on a printful digital wallet. It's understandable that COVID-19 slows down the delivery process but in my case, my samples that were sent from the US to Mexico were completely lost. I understand that Printful doesn't control delivery but I belieive is a crucial factor for customer satisfaction. Probably it was just bad luck but personally I can't trust printful at least for international deliveries. I was terrified to think that my customers wouldn't receive their orders! On the other hand, I will try with the warehousing and delivery service only in the USA to see how they do. I will rate this app with a 2 stars 'cause not everything is bad as I mentioned at the beginning and I'm giving them the benefit of the doubt with the warehousing service. I suggest you go slow with this app before you invest your time and money.

Los Cracks Shop
Mexico
3 months using the app
Printful replied December 16, 2020

Thank you for sharing your review! We are sorry to hear your order was lost in transit, these errors can happen from time to time and we have no control over them. We can, however, protect you in such cases and will offer you either a reshipment or a refund as per our Returns Policy: https://www.printful.com/policies/returns.

If you have any further questions or concerns please reach out to our support team via email support@printful.com or chat feature and we'll be happy to help you out!

We look forward to a long-lasting collaboration!

-Lauma

April 29, 2014

Great concept, but pricing is extremely high and fulfillment is way too slow (if at all) to be a real player beyond a side show for brands. I would caution anyone to use this as a main source as a business. If you are an existing brand and want to make company shirts (for no profit) or something similar, this may work. Otherwise, just a good concept at the moment with no plans on reducing pricing with increased growth and volume (from their mouth). No Economies of Scale?

pozzitiv.me
United States
3 months using the app
December 2, 2020

Overall, poor. I am writing this review as I am switching to a new POD app. The embroidery is good if you follow their guidelines, which I give credit for, but I did not come to this app primarily for embroidery. I had an issue where I ordered a shirt with white text on black fabric, and the text printed grey. Their way of dealing with the problem was to gaslight me that my t-shirt looked fine and that the text was white enough. I even sent them photos of the text next to a white sheet of printer paper. They replied that a reprint would not change how it printed and that it had printed as expected. As who expected? Certainly not me. So basically I cannot trust them to do my designs justice on a Bella+Canvas tee, their most popular option, and as a result am leaving. They could also have a wider variety of products. Very few hoodie options if you care about material.

Karma Costume
United States
3 months using the app
Printful replied December 3, 2020

Hi there! I'm sorry to hear that you feel disappointed with our service.

Note that due to the specifics of DTG printing method, the white print on a black or any other color shirt may not always look 100% solid and it's natural that some of the garment shows through.

We would recommend ordering color swatches, so you can view how the colors would look like in life and decide which color values would suit best for your design. You can download color swatches here: https://help.printful.com/hc/en-us/articles/360014007700-color-matching-disclaimer

In case there's anything you'd like to share about your experience with us or if you have any questions, surely let us know at feedback@printful.com we'd love to hear from you!

- Elina

Edited April 3, 2020

I would not recommend this app. Printful supposedly inspects the items prior to shipment, but in my case it does not appear that was done. Had a customer not reached out to me it would have cost me more money to correct future orders. I reached out to printful and they refuse to provide refunds for the orders affected. The graphic had a white line to the right of the design which if quality reviewed they would have known that it was obviously not apart of the design. Customer service seems to stick to a script and does not seem to look at the bigger picture when it comes to making things right. They have certainly lost any potential business I could have sent their way. I wish I could post an image of my tee here...

Update 3/3/2020

Zana reached out to me and made amends.

“Hi there,

Thank you for your response!

Thank you for confirming the orders! I have processed refunds for the affected items in these orders and you will find them in your Billing section in Printful (Printful dashboard -> Billing). You can either withdraw the money from the wallet or keep it as account balance toward the next orders.”

Kiss My Fancy
United States
3 months using the app
Printful replied April 3, 2020

Hi, thank you for your review! We're very sorry to hear that there was an issue with the printed items!
Our quality control team will review each item before it is shipped out, however, the actual product and the actual print quality is reviewed to make sure that the product is in great condition. The contents of the actual print may not be reviewed and we cannot guarantee that details within the design will be noticed if the print matches the uploaded print file. Therefore, it is the responsibility of the user to upload print-ready files and make sure that there are no unwanted details included in them, as they will be printed during fulfillment. Of course, in case we do have concerns about the contents of the design, we would reach out and confirm with you.

I see that you have been in contact with our team about this issue, but I will personally follow-up with you and assist with resolving the situation, and I hope we can make your time with Printful more positive!

- Zana