Printful: Print on Demand , 4,301 reviews
Would be cool but any change in price results in you having to recreate the product over again from scratch.
Such a pain in the ass.
I ran a Buy 1, Get 40% off sale on T-shirts and every single shirt that was 40% off can't sync and even though in their platform it shows an icon of the shirt they ordered, I have to recreate it from scratch. There's not even a clone button.
Live Chat Support says there's no other way and didn't seem to think this was a big issue.
Haven't even opened yet, but will be launching late now, because of a 20% QA failure rate on printing samples. Discolored tees, poor ink distribution, their in-house designers making unnecessary changes that look like sh!t without approval
Customer service has been pretty sh!tty, too -- the chat pop-up only appears on the site sometimes. Emails? Had to follow up over and over. When I called, I could barely hear dude because of his sh!tty headset flooding with background noise.
The reason for such a poor rate? They've been busy so their internal QA hasn't been checking as closely . . . like WHAT. Don't make that my f_cking problem.
This gets fixed this week or I'll be finding another printer stat.
Terrible pricing, good branding options.
High product costs make it very difficult to profit with Printful. Had a terrible experience with their customer service as well.
After one year of using them the main problem was for me the quality. They kind of don't care about it.
Easy to use.
Not all products listed in app description are available to sell on my website.
Variant (mockup) images are not showing in Shopify. Makes the product listed useless.
Edit on my previous review
There are a few people there that are extremely helpful and extremely nice graphics department is great but it seems like they need some help (like a whole fleet of graphics ppl!). I'm still confused on the business model they make money when people upload proper graphics and sell their shirts, so why charge for a little bit of simple graphics work or go back and forth and impede me from selling shirts (aka Making you money). Seems like they're nickel and diming you on their already extremely steep profit margins. I could understand a charge if I came with a drawing on a napkin but if my illustrator file needs a little tweak help a bro out.
However they do have the largest selection of printable items to choose from and the most solid platform out of the dropship printing services I have seen available in the app store. So choose your poison
NO POLYBAGS on your apparels!! Let me repeat, as of 9/15/15, they DO NOT PUT POLYBAGS when they ship their apparels!!
So... if you want to create a website for your small school team, or small town fair, Printful could work and save you some upfront money.
But!! If you want to create a "Brand", Printful is a No No! As a costumer, imagine if you order a Tshirt from Store, and they send you the Tshirt or a hat without POLYBAG!! What kind of impression would that leave!? That customer will NEVER shop from you. Not only that, he/she will spread the bad service like wild fire. Polybags are a must to keep the product from dirt as well!
I had customers that complained because their apparel came with dirt and stains. Come on Printful... You can do so much more. And actually, you had!!
Yes! They actually "did" send their apparels in polybags.... but for whatever reason (Which is always to save couple bucks), they decided to "REMOVE" the "polybags!!" from all their apparel shipments!!! Come on... How much would that save you? 5 cents at most!? So jut to save 5 cents, you would loose so many possible costumers!!? You can do the math here. You'll end up loosing thousands, millions of dollars... just because you wanted to save... 5 cents....!!! Come on Printful.... BRING THE POLYBAGS!!!!
If they do bring their polybags in time for the apparels, I'd easily give them 4 stars. But as of 9/15/15, because they DO NOT OFFER polybags on their apparel.... they get 2 stars! Again, if you want to sell you apparels to your family and small town fairs, Printful might work. But if you want to create a Brand, and you want Printful to be stepping stone, look elsewhere.
Functionally sound - this review is more as a cautionary tale for UK-based online businesses.
Alas! I really wanted this app to work for me. It is, in theory, exactly what I need, but the high cost of the items, the shipping fees and the surprise customs charges meant it wasn't a viable option. We ended up losing money on all products because we refunded our customers their excess customs charges before pulling everything from the online store before too much damage had been done.
on the upside, my customers are delighted with their now super-limited edition items!
If a local option were available, we'd still consider it, as the shipping and customs really were the dealbreakers more than anything. quality of products we used was fine and no fulfillment issues aside from customs.
a pity! We were really keen on this!
Great concept, great integration - horrible fulfillment experiences.
I placed three test orders (10 total shirts). The first order had major quality issues on all three shirts in the order. Someone reached out to me to ask about my experience, so I sent pictures of the poor quality prints and one defective shirt and he said it looked like there wasn't enough pre-treatment before the print and said they'd all be replaced. I never ended up getting replacements even after checking on the status and being told they'd look back into it. It's been months now.
Anyway, I placed a second order after being told everything from the first would be corrected (customer service seemed good). I wanted to test out some different blends/treatments (50/50, powerwashed cotton, etc.) to see how they printed and to also see my designs in different sizes on different sized shirts to figure out exactly how I should create my print files for each size. This order had an item out of stock (after several days I find this out), so they asked if I wanted to split it. I did, so they split the order. Before they could print the items that were in stock, another item went out of stock, so it held up this part of the order as well. My first items arrived well over a week after I placed my order and the remainder of the order came several weeks after the order was placed. I was told all of these fulfillment issues were due to them moving to a bigger location and the supplier sending the shirts to the old location by mistake.
After having put so much into my website and t-shirt designs, modifying a lot of shopify code, paying for apps, etc., I wanted this thing to work, so I figured their issues from the move should be over and their new, larger location should be able to store more inventory and put shirts out faster. I placed another order to see if maybe things were running smoothly now. I ordered four shirts. After 7 days, I got an "out of stock, do you wanna split your order?" email. I said to split and 1 of 4 shirts shipped. It's now been 15 days and I have one of the shirts. Two more were marked as shipped on 7/23, although they weren't given to Fed Ex until 7/25. My shipping address is little over an hour drive from where they ship this stuff. They mark is shipped 7/23 and expected delivery from Fed Ex = 7/28. The remaining shirt no longer says out of stock, but it's just sitting there on the order screen, yet to be fulfilled.
Bottom line - unless you want to deal with EVERY ONE of your customers being extremely unhappy, don't waste your time with The Printful.
Also, I've researched alternative drop ship DTG printers and they all pretty much have reviews full of complaints about fulfillment issues.
Print Aura is at least up front about the process, saying that they place the order for the blank AFTER you send in the order to have a shirt printed. I'm sure they're all doing this and that's why it takes 7 days for them to tell you something is back-ordered. I'd much rather see a limited selection of styles than have to deal with these fulfillment issues.
I still haven't gotten my first order replacements yet. The print quality since that order has been fine, but for that order, it looked like someone used a $30 printer to print out an iron on and then applied it in a hurry.
If you run a DTG printing company and you can actually fulfill your orders in a reasonable time, please reach out to me!