Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this print-on-demand app for its consistent quality, flexibility, and superior customer service. They find the platform user-friendly, allowing easy design uploads and customization. Unique features such as sleeve prints and private label branding are appreciated for enhancing brand professionalism. The app handles all logistics, from printing to shipping, and integrates seamlessly with e-commerce platforms for simplified order and inventory management. Its product management, image uploads, and order tracking interface is considered top-notch. The extensive product catalog, exceptional print quality, and efficient fulfillment process make it a top choice for print-on-demand services.

Edited February 11, 2023

Hi. So i left printify cause their prints were garbage and they made me lose a lot of customers because of that. I was wondering.. can i trust you? Can i be sure your prints will be good quality ? Can i be sure of what you'll ship out to my customers? That what they see on the website is what they get? Another question.. why is the print placement so high? It looks terrible on tees but even worst on the back of the hoodies. So i couldn't add any to my shop. Is it something you will fix in the future? Thanks so much for your time. I UPDATED MY PREVIOUS REVIEW AND WILL CONSIDER PUTTING 5 STARS IF THINGS WILL BE OK THIS TIME. thank you.

black sanctuary
Italy
7 months using the app
Printful replied June 25, 2021

-Updated-

Hey, there!

Thank you for your feedback. We're truly sorry to hear that our services didn't meet your expectations. As per our Terms of Service once an order has started fulfillment (includes a T-shirt being picked up and print file sent to the printer) it isn't possible to make any adjustments. We understand that a one-time courtesy exception was offered to you previously, however, it isn't something that we can always offer.

We understand that you need to do what is best for your business and are sad to see you go. We wish you all the best in your future endeavors.

-Liva

____

Hi there!
Thank you for your honest review!
We absolutely understand that product pricing is very important for you as a store owner and for your business.

While our prices might be higher compared to some other fulfillment companies, we trust that, along with the services and the quality products we provide, it’s an overall good investment!
The product prices allow us to ensure and constantly improve our services, product options, offer technical and customer support, some other nice touches like branding options for your packing slips and other services.
We are always working on lowering our product prices, where possible, while still retaining their quality, of course.

We're very sorry to hear that your interactions with our customer service have not been great and we would definitely like to know more about your experience. High-quality customer service is one of our top priorities and we train our team extensively to provide excellent customer support experience to our users.
I will follow up with you directly to learn more about your time with us and how we could improve!

-Santa

February 5, 2022

your service sucks ass i have nothing but problem and you don't seem to know how to restock your products

Shananaginboyz merch
Canada
7 months using the app
Printful replied February 6, 2022

Hi!
Sorry to hear that you have not enjoyed our services.
Please know that we do our best to restock all items but as we stock on-demand, at times we are depending on our suppliers. We understand that you depend on us, so we do our best to inform you about any stocking problems. If you have any specific issues with your out-of-stock items, please contact us at feedback@printful.com and we will do our best to turn your experience around.

Hope to hear from you soon!

-Renate

December 17, 2018

Such a disappointing company to work with. Lots of printing issues, weird residue that shows up on lots of the products, massive delays (mostly coming from NC), and TONS of delays due to "restocking" -- we're talking like TWO WEEK delays just for restocking. Will no longer be using this company.

Whimsiree™
United States
6 months using the app
June 12, 2018

Absolutely Disgusted, NEVER USE AGAIN!

Where do I start? First of all, I ordered a custom all over print t-shirt from them on 21st of May, 2018 as I needed it for June 13th, 2018 The delivery stated that it would take 5-7 days delivery after fulfilment so I was calm and could wait, however it took 4 days for it to be fulfilled and then after that took and another 3 days for it to be sent out! Once it was sent out I received an email on the 28th of May saying that it has been sent out and they gave tracking so I was calm. They also mentioned that I should be receiving the package from 4th of June to the 11th of June which was extremely odd since they mentioned 5 to 7 days after fulfilment.

A few days went past and nothing changed from the tracking, it wasn’t even updating all until the 10th of June (that’s 13 days later!) where the tracking stated that the product was somehow going ‘from’ the country it should be delivered to.

I didn’t think of this much as I thought it was a mistake. A day went past where I checked again (bearing in mind Printful notified me that I should be receiving the package from 4th of June to the 11th of June) and as I checked, I was alerted by email notifying me that my product that I have been waiting for 3 weeks has been sent back to the factory in Latvia due to an issue. I was so furious as I was expecting the delivery on that specific day and after 3 weeks and it still not arriving, I was even angrier.

The fault they mentioned was that my address was invalid! There I thought I made a mistake so I checked the order details and realised that I DIDN’T make any mistake in my address field and that it was perfectly fine. They then wanted me to order it again and pay for the delivery. If the product was any cheaper, I would have just left it and wrote this bad review anyways but the t-shirt costed me a whopping £40 including delivery!

I can’t believe printful did this as it was my first time using them. I am NEVER using this disgusting site ever again! They took 2 weeks to tell me my product has been sent back! Does that mean it was sitting unattended for a week or more before it was sent back?

Long story short, thank you for listening to this review and hope it helped you think twice before you order for them. Also, if you are a country in Europe and are looking to dropship, forget using these lot, absolutely disgusting. Ordered from a European country to another and still isn’t here after almost a month! Imagine if it was a customer, I would have been getting so much hate for the time that Printful were taking up. How would I explain to them that Printful could not deliver after 3 weeks because they finally, somehow realised that there is an issue with the customer’s address?

Gogadjetz
United Kingdom
6 months using the app
Edited June 4, 2020

Update: Unbelievable! As a graphic designer, I create custom artwork for my products and after weeks of painstakingly creating FANNY PACK designs (top, bottom, back, pocket, ect) they NO LONGER ARE FULFILLING ORDERS ON FANNY PACKS because of "production time". Now I have to CLOSE A STORE NOT EVEN OPEN YET! I'm in shock right now. I'm so mad I could burst. This company is unorganized and amateur. People can make hundreds of hand sewn masks in a day and you can't even produce a fanny pack...

Long wait times. More than 20-30 days and I could just use Ali to e-packet already made ones... American Apparel is very cheap material. Also, EXPENSIVE. I can't turn a reasonable profit for a $24 dollar PRE-PRINTING cost. A fanny pack was $24 dollars and I can't sell it for more than that - its a cheap fanny pack, not diamond encrusted. They got the fanny pack for probably less than 2-5 bucks, quadruple what they charge. It's a CA run company, so terrible customer service. Currently searching for a new vendor...

House of Stellium
United States
6 months using the app
Printful replied June 4, 2020

Thank you for your review!
We are truly sorry to see that your experience with us has not been great, but we hope that you will give us a chance to improve it moving forward.

Our fulfillment times are currently delayed due to the global pandemic and a growing order volume, however we do hope to bring them back to our usual estimates of 2-7 business days for apparel orders and 2-5 business days for non-apparel products, averaging out at 4 days in fulfillment, soon enough! You can see our most recent fulfillment estimates here: https://www.printful.com/covid-19

We also truly appreciate your feedback on our fanny packs and will take it into account whilst working on future updates for this product.
This product is made on-site at our fulfillment locations, you can see a showcase of what that looks like here: https://www.youtube.com/watch?v=SzQ-2MPurhM

It is also important to note that a portion of the product costs goes into providing you with a variety of other services like free integrations with e-commerce platforms, ensuring and improving product development, offering technical and customer support, as well as other services.

We also appreciate your feedback on the quality of our customer support and we would like to review your communication with us, however we were unable to locate any chats or emails from your specific store, which is why we will also follow up with you directly via email.

- Vita

February 25, 2021

They have too many overpriced items. For example, I would find a hat that cost £10, which is a fair price, but then would be charged £4 for adding my logo, another £4 for VAT, an additional £4 for shipping and so on. This would eventually leave the price of a average quality hat costing £30 meaning that i have to charge higher. This makes no sense, until they can fix their ridiculous high pricing and 2 week shipping i would consider using something else before using.

TRL Clothing
United Kingdom
6 months using the app
Printful replied February 26, 2021

Hi there!

Thank you for your review and for sharing your experience with us!

Regarding our product pricing, we definitely understand that price plays a major role if you're a business owner. And I simply wanted to note that there is a complexity of things behind our pricing that our customers who are running successful businesses are willing to pay for - it's not only the high-quality products, but easy to use integrations with e-commerce, 24/7 support team, and more.
However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible.

If you have any additional feedback, as well as any questions or concerns, please reach out to us at feedback@printful.com!

- Elina

August 9, 2022

para iniciar es muy complicado pues diseñar las prendas para que se las impriman es muy complicado, hasta ahora no me he podido entenderla por eso no he abierto la tienda al publico.he querido diseñar mi logo con sus eslogan y ha sido imposible para subirla a mi tienda

julitaevelins.com
Colombia
6 months using the app
Printful replied August 9, 2022

¡Hola!

Gracias por su comentario. Lamentamos que tenga problemas para crear sus productos. Póngase en contacto con nuestro equipo de asistencia en support@printful.com o en nuestro chat en vivo y estaremos encantados de ayudarle.

September 20, 2022

There are much cheaper ways out there to print shirts. The prices are a joke, a shirt with Amazon cost me 11€ and Printful is charging 23€. Same with other print on demand websites there are much cheaper ways to print the prices are a joke. And I’ve never ever seen somebody who needed such prove of a VAT ID, I sent them my VAT number and a proof of the European Commission. My name is in the shop. The name matches the VAT information at the European Commission. The invoice is on my name so what’s the matter with it? Do you want to just annoy people?

The Sharp Knife Club
Austria
6 months using the app
Printful replied September 21, 2022

Hello!
Thank you for your review and for sharing your honest feedback.

We absolutely understand that product pricing is essential for you as a store owner and for your business.

While our prices might be slightly higher compared to some other fulfillment companies, we trust that, along with the services and the quality products we provide, it’s an overall good investment!
The product prices allow us to ensure and constantly improve our services, product options, offer technical and customer support, some other nice touches like branding options for your packing slips and other services.

To ensure that the VAT and other taxes are calculated properly and charged where necessary, we require all documentation to be uploaded to your Printful dashboard. If you're experiencing any trouble doing so, please reach out to our payments team directly at compliance-support@printful.com and they will be happy to help you.

April 16, 2018

I have sold 2 shirts that were both going to Indonesia but they never made it to the customer because when I checked the carrier link there was no address to were the shirts were going. I had to call Printful and they said that the customer had to go to their closest shipping center to pick up the shirts. Wtf, I specifically had the address and everything filled out but Printful didn't bother to pass on the address to the shipping company for some strange reason.

Relia Products
United States
6 months using the app
March 2, 2019

I'm not really sure about this app but I am having so much difficulty with it. And their customer service is so inefficient. Very disappointed with this.

JewelHoney LTD
Ireland
6 months using the app
Printful replied March 6, 2019

Hi! Thank you for your review! We're sorry to hear that you have experienced some difficulties with our platform and our customer support! It is important to us that the app's interface is comfortable for you to use daily and that our customer support team is there when you have a question. We would definitely want to learn more about your time with us and we see that our team is already in contact with you finding out further details.