Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its consistent quality, flexibility, and superior value. It's user-friendly, allowing easy design uploads, product customization, and online store integration. The app offers a variety of customizable items and advanced features like sleeve prints and private label branding. Its integration with Shopify simplifies order and inventory management. The design editor is efficient, and customer service is responsive and professional. The app also provides white-label packaging options for effective brand building.

March 27, 2024

shopify says account is linked to printful, but printful says to add the account. multiple printful support members are repeating that the steps that have been followed need to be followed, so am a neverending loop with no help in sight. I want to use printful vs the other print on demand apps, but frustration is nearing it's peak.

Bankruptees
United States
2 months using the app
Printful replied April 3, 2024

Hi there, thank you for leaving the review! We're sorry to hear about the frustration you've experienced with integrating Printful with your Shopify account.

To better assist you and address this issue effectively, could you please reach out to us via email at feedback@printful.com? Kindly provide us with your account details and any relevant information regarding the steps you've taken so far. Our team is committed to helping you resolve this matter as quickly as possible!

April 2, 2024

Not very good it will not do anything

Sunflower Dreams Boutique
United States
7 months using the app
Printful replied April 4, 2024

Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to check further on the mentioned situation. Please send us an email at feedback@printful.com and we'll investigate right away and do our best to help.

April 1, 2024

You've removed the ability to export details of fulfilled orders

GSROC - German Shepherd Rescue of Orange County
United States
Over 2 years using the app
Printful replied April 3, 2024

Hi there, thank you for your review! The ability to export order details is possible from the Printful dashboard-> Orders tab. There, you can download a report in CSV or XLSX file. If you're having trouble with this, for sure reach out to our team via email feedback@printful.com. We'll be happy to assist you with this!

March 27, 2024

Horrible so far. Cannot get printful templates to import to shopify

RILLIBIIG ACTIONWEAR
United States
4 months using the app
Printful replied April 3, 2024

Hi there, thank you for your review! To better assist you and address your concerns, could you please provide us with more details about the specific issue you're facing? Feel free to reach out to us via email at feedback@printful.com with more information and screenshots of the problem. This will help us better understand the situation and provide you with the appropriate assistance!

April 18, 2024

having trouble connecting to shopify correctly

WAKE UP YOUR CITY
United States
10 months using the app
Printful replied April 19, 2024

Thank you for sharing your feedback with us! We strive to provide the best possible service and experience for our customers, and we're sorry to hear that your experience hasn't been the best. To address your specific issues and ensure a satisfactory resolution, we kindly ask you to reach out to us via email feedback@printful.com. We'll be happy to look into this and address your concerns!

March 28, 2024

I've been trying to add products to Shopify for hours but it keeps redirecting me to the first page to go over the process over and over again
I think you guys need to fix your site

LIMBO
Italy
1 day using the app
Printful replied April 3, 2024

Hi there, thank you for your review! We're sorry to hear that you're having trouble adding products to your store.

To better assist you and address this issue effectively, please reach out to us via email at feedback@printful.com. Kindly provide us with your account details and any relevant information regarding the steps you've taken so far. We'll be happy to look into this and help you resolve this!

January 5, 2024

Not happy with the shipping & delivery process. Tracking says my order is in the post office but when I went to the post office they could not locate it. Printful customer support is a bit aggressive for me at least. Some agents are nice, but some are a bit not so friendly. So I can't give a better rating for now.

Irony at it's best
Latvia
2 months using the app
Printful replied January 8, 2024

Hi! Thank you for sharing your experience. We're sorry to hear that it hasn't been the best one.
On our end, we see the same tracking information as you, we can only recommend some options based on our observations. That said, the support should be more transparent and helpful. We'll gladly look into your situation, so please provide the order number by sending us an email to feedback@printful.com

April 6, 2024

TERRIBLE GET PROPER CUSTOMER SERVICE

Flowers & Fantasy
Australia
2 months using the app
Printful replied April 9, 2024

Thank you for leaving a review and we're sorry to hear about your experience! We appreciate the feedback and we'd certainly be happy to check further on the situation. Please send us an email at feedback@printful.com and we'll investigate right away.

March 21, 2024

not bad

MERAKI
France
28 days using the app
Printful replied March 24, 2024

Thanks for sharing your feedback! We would certainly love to hear more about your experience as we're always looking to improve. Feel free to send us an email at feedback@printful.com. We truly appreciate your input! :)

March 12, 2024

Existe um dashboard do Brasil com produtos entregues mais rápidos no Brasil, mas não há uma forma clara de acessar a conta do Brasil. Sempre que você loga, sua conta vai pra printful.com - sem as opções listadas no video tutorial da Printful Brasil.

Confuso pra mim.

Este é o video falando do BR (no Youtube):

Como montar um negócio de e-commerce com print-on-demand | Printful Brasil

ICSart.store
Brazil
5 months using the app
Printful replied March 14, 2024

Lamentamos qualquer confusão causada! Agradeceríamos se você pudesse entrar em contato diretamente com nossa equipe pelo e-mail feedback@printful.com, e teremos prazer em analisar a situação e fazer o possível para ajudar a resolvê-la. Nós realmente apreciamos você compartilhar seus comentários!

We're sorry about any confusion caused! We would appreciate it if you could reach out to our team directly via e-mail feedback@printful.com, and we'll gladly take a look into the situation and do our best to help resolve it. We truly appreciate you sharing your feedback!