Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this print-on-demand app for its consistent quality, flexibility, and superior customer service. They find the platform user-friendly, allowing easy design uploads and customization. Unique features such as sleeve prints and private label branding are appreciated for enhancing brand professionalism. The app handles all logistics, from printing to shipping, and integrates seamlessly with e-commerce platforms for simplified order and inventory management. Its product management, image uploads, and order tracking interface is considered top-notch. The extensive product catalog, exceptional print quality, and efficient fulfillment process make it a top choice for print-on-demand services.

February 29, 2024

I don’t like the fact that lots of products get discontinued. My store is based only on sustainable clothing and the choice Printful has for sustainable items it’s already very limited so, when they suddenly discontinue 4 or 5 articles, they cause a big impact on the store.
My experience with the printing and delivery times is good so far, but I haven’t got enough sales to asses it properly.

Fitz & Willow
Spain
Edited June 15, 2023

Increasing my original rating from two to three stars because Printful has made the print files available on paid orders and I appreciate the time they took to respond.

Pros: the design interface is easy to use to make product templates. The packaging once it is sent to your customer is customized with your brand.

Cons: Shipping is not optimal, think about two weeks from order, and it is expensive. There doesn't seem to be any option for expedited shipping unless you are using manual orders. The models for some of their mock-up shots are in awkward positions that don't really showcase the product, or the models are wearing clothing over the product in the mock-ups. You can only download print files that use Printful's free design elements, if you have a paid order for that product. The sizing charts that import to your store for many of the clothing products are based on measurements taken of the product if it is laying flat, including the chest measurement. This makes no sense. Most clothing size charts offer circumferential measurements, its best to build your own using Shopifies MetaFields

Bird Fluff
United States
7 months using the app
Printful replied June 15, 2023

Hi there!

Thank you for taking the time to leave a review about your experience with Printful.

Expedited shipping option is available only for manual orders, Shopify’s “Shopify” and “Advanced” plan users. The prices are based on real-time pricing of the carrier, but this option is available when specific technical requirements are meant from the platform (how it is for specific plans).

We do our best to upload new mockups as regularly as possible and we take into consideration all feedback provided from our customers. You can also upload your own mockups to your store or use a third-party mockup generator to better showcase the items you offer.

Please note that print files can now be downloaded from paid orders in your Printful dashboard.

Thank you for sharing your concerns about the sizing charts. This information is provided by the manufacturers and in most cases you can see both - measurements of the product laid flat and the body measurements to ensure the best possible fit.

We appreciate you sharing these points as we are constantly working on improvements and making Printful easier to use. Thank you!

March 25, 2024

The app works okay, however it requires me to manually refresh the data in order for an order to be placed. If I miss that a customer ordered a printful item it never starts the order. If someone orders a printful item I would prefer it to automatically submit the order to printful and get production started.

RamRods Archery
United States
Printful replied March 27, 2024

Hi there,

Thank you for your review! Usually, orders from Shopify are automatically imported to Printful and you shouldn't have to refresh the store data every time. We'd like to look into this situation, so could you please reach out to our support team via email support@printful.com and share your account details and a short description of the problem? We'd be happy to take a look!

February 9, 2024

I like the way of creating designs, as well as setting prices, however, it is difficult for me to order the things I have designed.

Mr Juan Vera - Store
Mexico
Printful replied February 12, 2024

Hi Juan!

Thank you for the review.
Please know that ordering your designs shouldn't give you a hard time. Please contact our team at support@printful.com and we will do our best to assist you to ensure a smooth ordering experience. Hope to hear from you soon!

September 5, 2023

Mock up generator is extremely slow, support is not very skilled and Branding Options are limited

Radnax
Spain
11 months using the app
March 25, 2024

there are limitations on what you can do

Loaded Gun Coffee
United States
Printful replied March 27, 2024

Hi there, thank you for your review! To better assist you and address your concerns, could you please provide us with more details about the specific issue you're facing? Feel free to reach out to us via email at feedback@printful.com. This will help us better understand the situation and provide you with the appropriate assistance!

July 2, 2023

I love the concept, I would prefer more control over placement, size, and materials used. Overall, the concept is excellent! I can't comment on the quality as I have yet to make a sale from doing the print-on-demand with Printful.

Eves Solution LLC
United States
About 1 month using the app
October 5, 2023

Prezada equipe do Printful,

Como CEO da Esot Store, gostaria de compartilhar algumas reflexões sobre nossa parceria. É inegável que o custo dos produtos oferecidos pelo Printful é aproximadamente 65% maior em comparação com outras plataformas brasileiras de print-on-demand. Este fato é lamentável, mas gostaria de destacar que a integração e o desempenho geral da plataforma são notáveis.

Recentemente, adquiri uma amostra de um produto impresso através do Printful, e tenho que admitir que a qualidade da impressão não atendeu completamente às nossas expectativas. No entanto, é importante mencionar que o tecido utilizado foi aceitável em termos de qualidade.

A qualidade do serviço que recebemos, a facilidade de uso da plataforma e a confiabilidade na execução de pedidos têm sido pontos altos em nossa colaboração com o Printful. Esses aspectos têm contribuído significativamente para a eficiência e o sucesso de nossa operação.

Embora o custo seja uma preocupação legítima para nós, acreditamos que a qualidade e a confiabilidade também desempenham um papel crucial em nossa capacidade de atender aos nossos clientes e manter nossa reputação de excelência. No entanto, estamos abertos a discutir possíveis soluções ou ajustes nos preços, se houver margem para negociação.

Gostaria de agradecer pela parceria até agora e espero que possamos continuar a colaborar para melhorar ainda mais nossos serviços e produtos para benefício mútuo.

Atenciosamente,
Luan Weber
CEO, Esot Store

Esot Store
Brazil
28 days using the app
March 23, 2024

het zou mooi zijn als je meerdere ontwerpen tegelijk kan toevoegen

Wildwonder
Netherlands
Printful replied March 24, 2024

Bedankt voor het achterlaten van een recensie! We stellen de feedback op prijs en horen graag meer over de genoemde functie. Stuur ons gerust een e-mail op feedback@printful.com, dan gaan we er naar kijken. :)

Thank you for leaving a review! We appreciate the feedback and we'd certainly be happy to hear more about the mentioned feature. Feel free to send us an email at feedback@printful.com and we'll take a look into it. :)

March 22, 2024

.

VirtueIam
United States
Printful replied March 24, 2024

Thanks for the review! If you have any suggestions on what you think could be improved or have any additional questions, feel free to reach out to us by e-mail feedback@printful.com. We truly appreciate your feedback! :)