Overall rating
Counts per rating level
  • 82% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
April 24, 2017

This is what you can expect:

STEPHEN: Shopify and Printful Customer

Antonio L: Hi Stephen, What's up? :)
STEPHEN: Hi Nick, I’ve just refunded my first refund. Order 1012. When I did that, does Printful also get notified and is the order then canceled?
STEPHEN: It was a “medium suspicious” order
Antonio L: Depending on the printful sync setup, I'll check that now, hold on :)
Antonio L: The order is pending, I'm now checking if there;s a way to cancel the order
Antonio L: Upon checking, printful doesn't have a cancellation feature, I suggest you can reach out to the customer and notify them that it looks like the credit card has some issues so maybe they can reinstate it.
Antonio L: You can learn more about that here
STEPHEN: Wait, from the link yuo just sent over it says “You can before the status of the order is changed to, “being fulfilled.” It wasn’t being fulfilled. It was still pending. And what do you mean Printful doesn’t have a cancelation feature? They’re unavailable now. And I have reached out to the customer—following Shopify’s guidlelines for security risks which is why I’m talking to you now.
Antonio L: It seems that the order is actually already "being fulfilled"
STEPHEN: But yu said, and I saw: “The order is pending, I'm now checking if there;s a way to cancel the order”
Antonio L: Yeah sorry that was my bad, what I meant by pending was that, the "being fulfilled" status
STEPHEN: They have NEVER moved this fast.The order came through aat 3:49 on Saturday. I immediately contacted Shopify out of concern to WHY this sale had been marked “medium risk of fraud”. As a partner of yours, and after I—your customer—followed your directions—I would think that this would negate anything having to do with Printful. They are your partner.
Antonio L: Alright let me look into that
STEPHEN: You can check with Sydnee C—she’s the one who told me how to do all of this.
Antonio L: Thanks for that info, I'll take a look at your conversation with Syndee C.
Antonio L: Still checking your account to see what best resolution I have for you, thanks for staying connected. I’ll be back in a bit
Antonio L: I do apologize on behalf of my colleague, I've checked the previous chat with Syndee and it seems that she mentioned this issue was going to get escalated, so I'll try to reach out to Sydnee and see what the status is for this refund
STEPHEN: I believe, the issue being escalated was an error msg from connecting my PayPal. I need to know that when I refund an order suspicious of fraud “says Shopify”, that Shopify has my back both with me AND partners. This is INSANE.
Antonio L: Alright I understand, I'm still checking what I can do regarding this.
Antonio L: I suggest that you can reach out to the customer for them to speak with their bank since the bank has the ability to refund this for them since on our end and on Printful's end this is already being fulfilled.
Antonio L: I do understand that this may be a bit of a hassle but this just happens for the security of your account
STEPHEN: Shopify told me this transaction was at risk of fraud. I followed Shopify’s instructions https://help.shopify.com/manual/payments/shopify-payments/fraud-prevention#search-email . All of them. The person who placed the order—from Kuwait—never answered their phone or email—they DO NOT EXIST! I did nothing wrong, in fact I did everything I was told to do. I suggest that SHOPIFY work this and ANY of these types of situations out with Printful. Printful has been a huge pain in the ass since the beginning…doing mediocre work and is completely inflexible with customer service. I had 3 out 10 orders returned of my 1st 10 sales…they blamed it on my files. I sent the SAME files to another printer and they cam eback BEAUTIFUL on THE SAME material. I ABSOLUTELY DO NOT accept this and would like to speak with your superior on the phone.

United States
Time spent using app: Over 1 year
April 23, 2017

My advice to anyone thinking about building Printful into your business model is to AVOID AT ALL COSTS. Inconsistent quality and general incompetence across the board really makes me regret the countless hours and thousands of dollars I wasted on them. Best case scenario: you'll be able to easily produce amateurish clothing and overpriced prints to support your hobbies. If you take yourself, your business, or your brand seriously at all, you won't be happy... Worst case scenario: they cause irreparable damage to your brand in the eyes of your customers. DON'T DO IT!

Wise Fool
United States
Time spent using app: About 2 years
April 11, 2017

very bad i havent received my i

Sport And Fan
Time spent using app: 26 days
Edited April 10, 2017

Update: finally got an update from customer service. Asked to speak with the Chief Operating Officer, guy on the phone says," He is to busy to talk to you is there anything I can help you with?" I replied, I am the COO of my company and your customer and he is to busy to talk to me? Guy took my email address and blew me off.

Save yourself some headache and money hit delete now!!!

Where do I start… people who give five stars claim customer service? Where? I didn't get any… just emails from overseas that just frustrated me even more. As a small business owner I used this app on my shopify store to "save" money and in the end it has ended up costing more money in refunds and shipping and discounts to angry customers who now have a bad image of my company and has impacted my business for years to come. Do you know what Printiful has said to me? Sorry, we sent the wrong size. Your fault sir, our sight magically "even though we have sold the correct one before", like the stupid hogwarts theme we have for customer service magically sinked incorrectly. So we will not refund or replace.

What? Am I responsible for sinking the site once a week? Let's not forget that the design process was horrible. Explaining the same thing to 90 different email robots then asking how to get the Mock ups and final design to match without getting charged for another $10 art fee that I had already paid twice.

No help at all just blaming me. Well I'm a professional graphic designer who has been doing what I do for companies full time for the past 7 years and I have never worked with such a frustrating and disrespectful company in my life. App deleted. Lessons learned. These things suck.

United States
Time spent using app: 8 months
April 6, 2017

What used to be a great company has devolved into a corporate brute that is impossible to work with. The end user is at fault for EVERYTHING and Printful cuts corners to earn even more money from any mistake. Rather than putting a system in place to warn the end user of any potential sync issues Printful pockets the additional money spent creating replacement orders. Don't ever expect customer service to be helpful. They are available solely to tell you there's nothing to be done but have you place more orders.

I used to be so proud of Printful and happy with the service, now we're planning on switching as soon as possible.

American Car Craft 2
United States
Time spent using app: Almost 6 years
March 17, 2017

Useless! Usless! Usless! Useless!

United States
Time spent using app: 10 months
January 16, 2017

Impostors! There is no way that a business could be so successful with such mentally handicapped standards as their own. I can easily infer they are some kind of frauds. I showed them proof of how embarrassingly off they were in their production and they couldn't even give me a refund. If they do this on the very first try, it is a guarantee that they will try to pass on their mentally handicapped mistakes as my own. Their very high price is NOT justified with sloppy errors like that. They should consider going out of business for good. How do I know they aren't doing this just to force me to go out of business, so they can steal my intellectual property? They are very unprofessional, so much so, I think it was deliberate.

BE WARNED: I consider this yet another example of big business sabotaging small business. It fraud in my eyes.

I give them F.

Good Hermes
United States
Time spent using app: About 1 year
November 26, 2016

Another horrible design site. Also customer support is non-existent.

United States
Time spent using app: 3 days
Edited March 3, 2017

I tried this company because I like the amazon link, but their mockup images for mugs only show 1 side (view) of the mug, so if the image is a wrap around or on the front or other side of the mug, it cannot be seen when listed/displayed on Amazon.com. A major flaw if you ask me. Their mugs are much higher priced than other companies doing print on demand mugs and their shipping is higher also, which I was willing to try because of the Amazon part, but with the above mention limitation, selling mugs on Amazon via Printful is a no-go.

Also their support department is very slow to respond, if at all.

Sorry, I wanted it to work, but it doesn't.

Testing Boston Spice
United States
Time spent using app: Over 1 year
November 7, 2016

It does not give options for the mock ups as far as Caucasian, African american, and etc. Not all business' are targeted toward white people

Ibos Fashion Company
United States
Time spent using app: Over 1 year